Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Simplesat?

Angenehm einfach zu bedienende Ein-Klick-Zufriedenheitsumfragen für serviceorientierte Fachleute.

Wer verwendet Simplesat?

– IT-Dienstleister (MSPs) – Technologieunternehmen mit Kundenserviceteams – Unternehmen, die Helpdesks wie Zendesk, Freshdesk, Intercom, ConnecTwise oder Autotask verwenden

Simplesat Software - 1
Simplesat Software - 2
Simplesat Software - 3

Du bist nicht sicher, ob Simplesat das Richtige ist? Mit einer beliebten Alternative vergleichen

Simplesat

Simplesat

4,8 (61)
119,00 $
Monat
Kostenlose Version
Kostenlose Testversion
32
69
4,9 (61)
4,8 (61)
4,9 (61)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
1.500,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
147
40
4,4 (250)
4,5 (250)
4,7 (250)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Simplesat

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,9
Kundenservice
4,9
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
79%
4
20%
3
2%
Steven
Steven
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic for providing real-time feedback from customers

5,0 vor 5 Jahren

Kommentare: It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Vorteile:

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Nachteile:

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Antwort von Simplesat

vor 4 Jahren

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Jay
Help Desk Manager in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Works as described and better!

5,0 vor 5 Jahren

Vorteile:

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Nachteile:

Every once in a while I will get an "anonymous" survey.

Antwort von Simplesat

vor 4 Jahren

Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/

Joshua
Director in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Has potential however not a mature product yet

3,0 vor 5 Jahren

Kommentare: I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

Vorteile:

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Nachteile:

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Antwort von Simplesat

vor 4 Jahren

Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Stephen
CTO in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent value, above-and-beyond customer service

5,0 vor 5 Jahren

Kommentare: There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Vorteile:

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Nachteile:

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Antwort von Simplesat

vor 5 Jahren

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

Samuel
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Quality Product and Value

5,0 vor 5 Jahren

Kommentare: Really good product and I would recommend.

Vorteile:

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Nachteile:

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Antwort von Simplesat

vor 4 Jahren

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.