Wer nutzt diese Software?

Procare's Tuition Express is an automated tuition collection system for child care that processes payments in 5 ways: Point of Sale, Recurring EFT, Recurring CC, Payment at Check-In and Online.

Durchschnittliche Bewertung

139 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Procare Software
  • http://www.procaresoftware1.com

Über Tuition Express

Tuition Express by Procare Software is the child care industry's most used and recommended integrated payment processing system. With five payment options, you choose how best to process payments -- and every payment posts automatically into Procare Software. A PCI compliant direct processor, Tuition Express is convenient for parents, safe and efficient for child care professionals and offers competitive rates and full integration, while delivering tuition and fee payments on-time, every time.

Tuition Express Funktionen

  • Abrechnung & Rechnungsstellung
  • Anlagegegenstand-Management
  • Anwesenheitsmanagement
  • Einkauf
  • Fondsrechnung
  • Für Privatschulen
  • Hauptbuch
  • Klasse hochladen
  • Kostenplanung und Prognosen
  • Lohn- und Gehaltslisten-Management
  • Software für Schulen
  • Verbindlichkeiten
  • Abrechnung & Rechnungsstellung
  • Elternportal
  • Immunisierung & Allergieüberwachung
  • Kalenderverwaltung
  • Kommunikationsmanagement
  • Mahlzeiten-Tracking
  • Mitarbeitermanagement
  • Mitglieder-Datenbank
  • Registrierungs-Management
  • Self-Check-in/-Check-out
  • Tägliche Protokolle
  • Wartelisten-Management
  • Zahlungsabwicklung

Die hilfreichsten Reviews für Tuition Express

We use Tuition Express to process our weekly income and love it!

Bewertet am 28.7.2018
Lori B.
Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!

Nachteile: The turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.

Antwort des Softwareanbieters

von Procare Software an 6.8.2018

Lori - We're glad to hear that Tuition Express saves you so much time and that working with our customer service has been such a positive experience for you. As to notifications on declined payments, it depends on the type of payment and the bank. With credit cards, you are notified immediately for Point of Sale transactions and same day for failed batch payments; however, for ACH transactions some banks report more quickly than others. You are notified about declines as soon as we receive a confirmation from the parent¿s bank. Also, sometimes the notifications are sent to the owner of the center, rather than the person who is responsible for making sure everything is reconciled--that¿s something we can easily remedy.

Great Software, very difficult to get customer support

Bewertet am 14.10.2018
Jennifer F.
Business Owner
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Over all, I will continue to use Tuition Express.

Vorteile: Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.

Nachteile: I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.

Antwort des Softwareanbieters

von Procare Software an 16.10.2018

Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/

Tuition Express works as Advertised

Bewertet am 22.5.2019
Carl S.
Ownner & CSO
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Tuition Express works as advertised for sure, however, understanding all the charges, fees and credit limits configured in the program could be presented in a clearer format. For example, a mere matrix explaining the different fees for ACH vs. al the different types of incentive credit cards has been a hard and expensive lesson for us as we watched all the HIGH fees drawn from our revenue stream. All this should be in a 3 page slide presentation given by the on-site Procare/Tuition Express systems engineer.

Vorteile: Tuition Express works as advertised and has very knowledgeable technical support of the product

Nachteile: Procare software's model for rolling out their products (Procare & Tuition Express) doesn't work. Merely phone support when standing up a brand new system was unbearable. Having an on-site roll-out person would have saved HUNDREDS of hours of WAITING on HOLD to have questions answered. In our case for example, we choose to go with a Cloud based solution and multiple Touch stations. Wow. So many pieces to figure out ranging in scope from H/W installation and configuration to being frustrated the KES system doesn't interface to the Procare database. One day's on-site Procare system Engineer would have saved this organization a VERY LARGE amount of time, effort and frustration.

Fast, Professional, Easy-to-Understand

Bewertet am 14.11.2018
Jessie H.
Administrative Assistant
Grundschul- & Sekundarbildung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Wonderful experience with my customer service representative- or should I say expert. My questions were addressed with ease and I was even given tips and advice to make my navigation with the software even easier than it was before.

Vorteile: I love that Tuition Express is overall self-explanatory and easy to get used to. It’s a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately.

Nachteile: If I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the “Update” button pops up even after we have updated already. It’s a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete.

Antwort des Softwareanbieters

von Procare Software an 16.11.2018

Jessie - We're glad you've had such a wonderful experience both in using Tuition Express and with the team that supports it and offers advice. The issue with the "Update" button coming up on screen was a very short-term event and has been resolved. Thanks for letting us know.

Rare Deposits

Bewertet am 5.9.2019
Debbie J.
Director
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Most of all, I am not posting payments, writing out deposits, driving to bank all the time, which gives me extra time for other responsibilities. I love the fact that the receipts are emailed, it saves on paper. My parents LOVE the emailed receipts, how fast they can check out their children, swipe their card, and be done!

Vorteile: I rarely make deposits any more. At first we had only a few parents sign up for Tuition express, but now I only have maybe 2 payments a week that I need to deposit. Sometimes we go a week to 2 weeks without a payment by check or cash. It gives me time to focus on other things.

Nachteile: Well, sometimes a parent needs a specific receipt or letter with our letterhead having specific information listed for their work childcare account. It can take some time getting that put together, but mostly because It isn't something I do over and over.

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