Compass

Compass

von Glenn Works

Wer verwendet Compass?

Call centers, call answering services, sales teams, customer support teams.

Was ist Compass?

Teams use Compass to streamline complex processes and tasks with interactive workflows. Take the guesswork out of your processes and chart a clear path to success.

Create your own knowledge base of internal information that your team has only a click away while they work.

Collect information with your own customized form fields and then automatically distribute it with your favorite integration providers.

Compass – Details

Glenn Works

https://get-compass.com

Gegründet 2018

Compass – Preisübersicht

Compass bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Compass findest du unten.

228985

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Compass Funktionen

BPM-Tools
Alarmfunktion / Benachrichtigungen
Automatisierung von Geschäftsprozessen
Kollaboration
Management für Geschäftsrichtlinien
Prozess-Mapping
Prozessmodellierung & Design
Prozessänderung-Nachverfolgung
Visual Workflow Management
Zugriffskontrollen/Berechtigungen
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Interaktive Sprachantwort
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Warteschlangenmanagement

Compass – Nutzerbewertungen

Zeigt 5 von 5 Nutzerbewertungen

Gesamt
5/5
Benutzerfreundlichkeit
5/5
Kundenservice
5/5
Funktionen
5/5
Preis-Leistungs-Verhältnis
5/5

Best way to handle your customer interactions!

Bewertet am 17.6.2019
Cameron H.
Quality Assurance Manager
Unternehmensberatung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Compass is quite intuitive and clean. The creators advertise a streamlined workflow and business process and this has been the case for us! We take inbound calls for many facilities across the nation and Compass has been the glue to hold it all together and insure our agents are giving the appropriate info, in the right timing, to the caller they are currently live with. I'm very impressed with the responsiveness of their team to our questions. They are lightning quick to dispel concerns and insure full, proper operation of their software. You can't go wrong partnering with the guys at Compass!

Vorteile: Intuitive and clean software! Easy to understand from a managerial perspective as well as agent perspective. They employ innovative ideas in this software that are not found in other competitors such as Zingtree. It greatly helps in routing our agents through call scripts. As a QA Manager, reports are easy to review and insure quality. By design, there is little error your agent can make when using this software. From guiding the conversation of a call, to sending caller info through the correct channels, Compass keeps us on track and accurate.

Nachteile: Still working out some small initial kinks and adding features, but this has in no way diminished the quality of their product.

Compass for an Inbound Call Business

Bewertet am 17.6.2019
Torben H.
Operations Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had decided to try out Compass for a few reasons. Mainly, we wanted our agents to have a standardized script for inbound calls. Not only did Compass help our agents answer all of our clients' calls more professionally, but the features that were implemented into our scripts have made our whole process more quick and efficient. Our agents used to have a number of windows open on each inbound call, and compass was able to help put all the required reference information into each separate script.

Vorteile: - easy to navigate
- customizable fields to fill out with call information
- CUSTOMER SUPPORT: A+++
- tons of helpful features and integrations

Nachteile: - some bugs here and there, but they were always fixed instantly after reaching out to Compass

A Godsend

Bewertet am 18.6.2019
Mike L.
Customer Success Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a phone answering service, Compass has proven to be the best solution for both our short and long term goals. rep is one of the most responsive people I've ever had the pleasure of working with. Anyone thinking about choosing Compass for their business solutions should know that they will be in good hands!

Vorteile: One of my favorite things about Compass is how simple and intuitive it is to use. A user doesn't need an entire tutorial to teach them the ropes---all one has to do to learn the software is to log on and start working.

Nachteile: The site will occasionally crash & bugs will surface here and there, but when they do, they are addressed almost immediately.

Thank You, Compass

Bewertet am 25.6.2019
Nadia A.
Admissions Support Representative
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Compass is incredibly user friendly and constantly evolving and being improved upon. I couldn't imagine doing my job without it. Because of the interactive workflow and nature of the software, it helps me stay on task and engaged with my work.

Nachteile: The layout can be somewhat confusing for new or less experienced users.

Wouldn't be where we are without Compass. Very grateful.

Bewertet am 14.6.2019
Stefan H.
Founder
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our Customer Support team answers calls on behalf of businesses all over the US. With Compass, we can guarantee that our reps are guaranteed to get through the intended process, meeting our client's expectations and providing an efficient experience for the caller.

Vorteile: Clean interface, easy to onboard our Customer Support team on to, much better than alternatives like Zingtree we've tried in the past.

Nachteile: We honestly haven't experienced anything I'd call a con. We've provided some feedback for what would be useful features, many of which have appeared in updates!