TablesReady

Great Software

Vorteile:

The information available as a relates to waitlist management is invaluable.

Nachteile:

I personally wish it were more customizable.

So far so good

Kommentare: Have to watch how it goes.
Waiting 8 weeks for algorithms to calculate quoted time correct.

Vorteile:

Ease of set up and launch as early as few days was good.

Nachteile:

Some customers did not get a text. CS team's response for critical issue is not escalated.

Do not use!!

Kommentare: I have used tables ready for almost 3 years. Never had an issue with it. I have it tied to two of my businesses.
Recently, I was alerted that I reached the capacity of my plane and asked if I wanted to upgrade. I thought it was odd.
After a series of emails, [sensitive content hidden] the "Customer service" individual claimed that I had asked for an upgrad and provided me with an email stating so. The issue is, it's not even my email.
[sensitive content hidden] then proceeds to tell me they canceled my account after seeing I have been using their service to spam/ scam people.
I disbelief, I told him I have no idea what they are talking about and that the email to them, isn't even from me.
They then stated they sent my information and ip address to the FBI to investigate me.
Here I am, using this company for almost 3 years, with the same plan... Now all of a sudden my $69 plan jumps to $200 and an email that's not mine asked for an upgrade... And I'm scamming people? It's clear to see someone got into my account and tried to do nefarious actions. They claimed stolen credit cards were used to ask for the upgrade. I emailed the [sensitive content hidden], no response. Called. Nothing.. This company did absolutely no due diligence and blames a customer for scamming people. They also didn't have a problem charging me 3 times $200+ dollars before canceling me. Stay away.

Vorteile:

Works great. Horrible [sensitive content hidden] and customer service

Nachteile:

[sensitive content hidden] she/her is one of the absolute worst representations of a business. Period.

Great Product!

Vorteile:

Going from a familiar system to a new one TableReady made this transition easy! Execution of the software is easy to teach and learn

Nachteile:

Sometimes our Wifi gets glitchy and we have to refresh the app- but no real cons for us with the software

Great Product

Kommentare: Tables Ready is a great way to keep our customers organized. I am thinking of using the reservation part come off season.

Vorteile:

After going through many many many apps for a waitlist that fit our restaurant, I was ready to give up and go back to the pagers. Which are horrible. We've used them for too long. I found this software and was impressed how easy it was navigate and show my employees how to use it.

Nachteile:

The only thing I was hoping for was an option for two waitlists but I couldn't find that on any of the apps and only because we have 2 separate hostess stands, and a 350 seat restaurant. But we made it work for us.