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Document360
Was ist Document360?
Die Wissensdatenbankplattform Document360 ermöglicht die Erstellung eines Hilfezentrums über die Endnutzeroberfläche und mehrere Integrationen von Dritten.
Die Einrichtung ist in wenigen Minuten abgeschlossen und mit der Plattform lassen sich Supportanfragen um bis zu 50 % reduzieren.
Erstelle eine Self-Service-Wissensdatenbank, arbeite mit anderen an dieser zusammen und veröffentliche sie mit der nutzerfreundlichen SaaS-Plattform für das Dokumentenmanagement.
Die Lösung erlaubt die Verwaltung mehrerer Versionen. Der Markdown-Editor und fortgeschrittene Analysen sorgen für zuverlässige Sicherheit und Übereinstimmung mit der Markenidentität.
Wer verwendet Document360?
Wissensmanagementlösung für alle Unternehmen, die Peer Reviews, Kategorienverwaltung, Analyseleistung, Datensicherung, Versionsverwaltung, Abschlagunterstützung, Wiederherstellung und mehr unterstützt.
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Document360
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Bewertungen über Document360
In Betracht gezogene Alternativen:
Great Tool Amazing Customer Support
Vorteile:
1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support
Nachteile:
1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.
Document360 - Talkwalker
Kommentare: It is positive, we saw a mutual growth in understanding and fixing issues and problems.
Vorteile:
Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).
Nachteile:
The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.
The easiest and best tool for KB
Vorteile:
Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB
Nachteile:
Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review
It's a simple choice - use Document 360, or go for more complicated and less flexible solution!
Kommentare: From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at!
Vorteile:
It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly.
Nachteile:
Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature.
In Betracht gezogene Alternativen:
Doc360 is a Fantastic Documentation Repository for Our Team!
Kommentare: We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.
Vorteile:
Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.
Nachteile:
We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.
