EROAD

Kommentare:

Vorteile: - stand alone unit not a phone app - easy to use---good quality---great user manuals - very helpful support on the phone or emails however most of the stuff I have contacted them on was not
able to be explained or was not option to fix or modify -----RAN out of space in the "cons" box - so heres a few more-------- - I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny
unless you have tiny fingers
- the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer

Nachteile: - logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to
change this setting-( I can see where if it was a big company and some other driver might jump in a
company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have
used in the past didn't do this - not able to customize anything for owner operator use or to make changes to things - limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always
have to type all info in-- other companies ELD's have had more "tab" options - deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are
running multiple stops and BOL's it is annoying - my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as
my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled - all of the issues listed above were either something no one knew how to fix or have answers for and/or
there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to
have for certain "duty reasons" ----- The "depot is easy to use on my laptop or ipad or iphone ----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really
like the unit- I just wish it was more customizable to a companies wants or needs and larger

Kommentare: From the initial conversations with my salesperson to the 30-day trial period (Trunk Stock) to their detailed on-boarding schedule and commitment to ensure that we get off to a good start, to the excellent training materials, videos and documentation this has been a wonderful experience and transition to a great telematics company who is organized, great design (and ruggedized), cares about their customers vs. our old company where there product rarely worked, frustrated drivers and never returned calls and gave you the run around. Take heed telematics companies, EROAD got it right and deserves to have a higher market share. Highly recommend- you wont be dissapointed! They even gave me names and numbers of Safety Directors/Cpmpanies already on board and they confirmed for us our decision and had nothing to say but great things, which proved out to be true!

Vorteile: 1. Elog- So easy to train drivers, very simplistic, logical and easy to use interface. My least tech savvy drivers picked it up no problem and rarely have any user issues or questions. I can even train Temp Drivers in under 5 minutes and they grasp it and execute per the Eroad instructions (which are great!)
2. Admin -Depot: This tool is so valuable for Safety and Dispatch. Both Elog and Depot software are very well designed and you can tell it was thoroughly tested. Both are always on and no down time. The standard reports are great and I use them for IFTA taxes, supplying dispatch with HOS statistics and to ownership for various trends and driver analysis. The map is great and we use it also with Google to provide real time estimates for time to a delivery location with customers. The detailed activity report is also great for looking at routes, stops and other metrics

Nachteile: No major complaints. I am working with my designated EROAD tech rep when I come across a report that would be of use (i.e. warnings when drivers are approaching an HOS violation) or a value that i would like in some reports (i.e. ability to do a certain date range vs. daily, weekly, monthly or quarterly). Eroad always responds to my emails, phone calls and takes my suggestions seriously and even reports back to me what there future plans are and where my request was sent to and it's status. Well done! Great company producing great products and software! Blows away our last telematics company that we had!

Kommentare: readable because paper written by drivers is not easy to read their writing. My overall experience i'm like it, I have much more to learn. I don't like not being able to help someone with problems when I don't have the answer because I don't understand it myself. I'm not as tech savy as some but I do ok for the most part.

Vorteile: Love easy to read, love the ability to find where a driver is , i'm sure if I had more time to give this a lot of thought might be able to come up with more things.

Nachteile: The malfunctions that require the data diagnostics. Drivers complain that they don't have a signal that their system malfunctions. The number one thing I hate is whenever the drivers log malfunctions the ELD gives them a message says to go to paper log. It should tell them to call Safety first, then we can contact EROAD to see if it's really not functioning properly, because they see the message & want to do paper.

Kommentare: We just started installing EROAD into our fleet of trucks. So far, our experience has been pleasant. The drivers seem to like EROAD.

Vorteile: I like that the system is reliable and driver friendly. I absolutely love the fact that it is hard wired and our drivers do not have to worry about using a phone or tablet for their logs. So far, EROAD support has been awesome! The report section is also really useful.

Nachteile: The dashboard is not the friendliest system to use. I would like to click on a drivers logs and see a running total for the past 8 days. I would like it to flag when a driver completes a restart. My biggest con is when a driver uses Personal Conveyance for a few minutes and forgets to switch it back to "off duty," it highlights the entire section as PC. This makes it look like the driver has been using PC for 10 full hours. Sometimes during installation, the ELD will say "system updating" or "installing new software" over and over again. It takes an extra 15-20 minutes to install every ELD while we wait for it to download the newest software.

Kommentare: Install was painless, If you do not need the navigate to function this is the software to use.

Vorteile: ELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need.

Nachteile: We use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other.