EROAD

ERoad Ehubo and Total Tax package

Kommentare: I love the IFTA and IRP reporting. I love the fuel mileage tracking. I like how the Ehubo counts down the time I have available before a break or the end of the day as I drive. When I first got the unit, I needed help getting things set up. Customer service was excellent. Even before the sale, the sales rep, was nice and friendly. Not pushy at all.

Vorteile:

The hardware installation was pretty painless. The Ehubo driver interface is very easy to use, after you learn about it. Minimal input is needed on a daily basis to use the device. Features and details are easy to access and use if you need any deeper information. The online backroom software is extremely detailed. Lots of information at my fingertips.

Nachteile:

Backroom software is maybe a little clunky. I don't use it a lot, so it sometimes is hard to follow the menu layout.

pros and cons

Vorteile:

- stand alone unit not a phone app - easy to use---good quality---great user manuals - very helpful support on the phone or emails however most of the stuff I have contacted them on was not able to be explained or was not option to fix or modify -----RAN out of space in the "cons" box - so heres a few more-------- - I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny unless you have tiny fingers - the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer

Nachteile:

- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to change this setting-( I can see where if it was a big company and some other driver might jump in a company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have used in the past didn't do this - not able to customize anything for owner operator use or to make changes to things - limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always have to type all info in-- other companies ELD's have had more "tab" options - deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are running multiple stops and BOL's it is annoying - my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled - all of the issues listed above were either something no one knew how to fix or have answers for and/or there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to have for certain "duty reasons" ----- The "depot is easy to use on my laptop or ipad or iphone ----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really like the unit- I just wish it was more customizable to a companies wants or needs and larger

They dropped off the face of the earth

Kommentare: Initially when we signed with them several years ago they were top notch with customer service, responsiveness, and hardware support. Something happened within the last 2 years, it seems the have almost completely abandoned their US base of operations. I understand this is a company based out of New Zealand, but the US base seemed pretty robust at first. We have, several times, had trucks sitting in the yard unable to drive because of lack of support from ERoad. As soon as they are threatened with being in breach of their end of the contract, somebody magically shows up and takes care of whatever problem we're having. Up until that point, crickets.

Vorteile:

Not much. I guess their ELD's work sometimes.

Nachteile:

Their customer support has dropped off the face of the earth over the last couple years. It takes days to weeks to reach a support agent after the frustrating task of calling and listening to their hold music for hours on end. At least they finally got rid of the live chat feature, since nobody monitored that anyway.

EROAD Activity review

Kommentare: The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch support team for driver training, ELD issues and management support. The EROAD system is a very reliable system.

Vorteile:

1. The Depot a. Activity Vehicles Tab i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off. ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps. iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status. iv. Truck activity: shows idle, turning engine off driver log in and log out. v. Messages: View messages, send a new message or broadcast a message to all vehicles vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions. vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes. b. Activity Drivers Tab i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status. ii. Link to edit driver iii. Link to view driver logs. iv. Easy to read driver log details and grid with export function.

Nachteile:

No dash cam option, however EROAD is working to add this option soon.

Best mix of features, ease of use and cost.

Vorteile:

- Easy to install - I'd argue almost anyone could install the units. They are easy to configure once installed and start to - Value added features - from the tools to assist in IFTA and IRP filing, fleet expiration and maintenance tracking and DVIR automation you get a lot of features that other providers charge as individual add-ons or simply don't offer. -Easy to use - Drivers love the simplicity, makes their job easy -Hardware included and warrantied- While you can purchase outright, their pricing is competitive to the point you don't need to which helps to ensure you will always have working compliant units.

Nachteile:

-Initial assignment of units to equipment could be streamlined, instead of going to one screen and setting up the units assigned to the vehicle there are two separate menus. This could easily be remedied though. - No import functionality for driver info for smaller fleets. -Can't freeze service if you have a few unused units. (This probably isn't unusual across vendors but would be nice)