Sakari

"Super simple to use and great support if you happen to need it"

Kommentare: Our initial reason for buying a Sakari subscription was for a specific campaign sending customized messages to hundreds of users over the course of 30 days. Now we've used it for a variety of other projects as well, including surveys and engagement of all types. It's pretty amazing how easy it is to interact with hundreds (or probably hundreds of thousands, if we had that many) of users in the app as you text back and forth with your customers.

Vorteile: I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

Nachteile: We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

"Sakari makes it easy and efficient"

Kommentare: They really listened to what we needed and how we wanted to use Sakari. Then worked to achieve our goals. Onboarding was a breeze. Whenever we encountered a problem, we would contact for support and they were so quick to respond.

Vorteile: The software has been so easy and user-friendly to use and implement.

Nachteile: I have not found anything that I do not like about the Sakari software

"needs some work"

Vorteile: I like the slack and hubspot integrations

Nachteile: does not work well for scaled teams
- hard to see all current transcripts laid out with an easy way to respond (I have to open each message, read it, then go back and click reply)
- need ability to assign owners

"Great SMS service for Sales and CS teams"

Kommentare: Great solution for an over the phone sales and service team. The set up and support team have been amazing and were extremely helpful with picking the correct plan for us.

Vorteile: Very easy to use and set up. Simple as going to the Contact page and clicking "Send SMS" Great integration with Aircall and Hubspot

Nachteile: Wish the dashboard to view all of my conversations was accessible from Hubspot

"Great for small marketing teams/departments"

Kommentare: The transition from SimpleTexting to Sakari has been smooth. I still cannot get over how great the support was during the switch. Working at a company that lives and dies by customer service, we greatly appreciate the support we received from Sakari. Keep it going!

Vorteile: We've integrated Sakari with our HubSpot dashboard so we can give clients another easy option to communicate with us during the day. It's a seamless feature within each client's file that's easy to use and manage with each of our hundreds of clients.

Nachteile: Not a big complaint, but an aesthetic one. When email notifications hit the inbox after an incoming text, the sender and subject line look a bit spammy and sometimes I overlook them at first when they get caught up with the rest of my inbox. Im sure it's an easy fix though!