Sakari

Super simple to use and great support if you happen to need it

Kommentare: Our initial reason for buying a Sakari subscription was for a specific campaign sending customized messages to hundreds of users over the course of 30 days. Now we've used it for a variety of other projects as well, including surveys and engagement of all types. It's pretty amazing how easy it is to interact with hundreds (or probably hundreds of thousands, if we had that many) of users in the app as you text back and forth with your customers.

Vorteile:

I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

Nachteile:

We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

Great SMS software that integrates with Hubspot and has its own web interface

Kommentare: We are solving two business problems. The first is mundane - we want to send SMS reminders to people who have signed up by email and are ignoring their email. Lots of people do this even if they intend to respond because people have lost control of their email! An SMS reminder 7 days after the initial email helps us prompt them to act. We lose less leads. The second is harder - we sell tickets to people who don't have email addresses and so we do the entire interaction by SMS. We use Sakari with Squarespace, Google Sheets, and Zapier to create our own custom ticketing system that is entirely SMS-based.

Vorteile:

I like three things about Sakari a lot. First, the way it integrated seamlessly with Hubspot to show all my Hubspot contacts in Sakari, let me see proper SMS coversation history in Hubspot, and allow me to include SMS messages in Hubspot workflows. It's added SMS to Hubspot in about 30 seconds with almost no config. Secondly, the way it has a web interface for sending and receiving text messages. Before this we had individual team members on their own phones. Now we have one interface the whole team uses. It just makes it so easy to handle conversations with our users. Finally, we've set it up to alert us by email whenever there is a new message - and even better, we can reply to the text message direct from our email without having to open the web interface. Oh and the customer support is amazingly responsive. They use Intercom so it's easy and rapid. And they are helpful and nice :)

Nachteile:

The design and usability of the web interface is still a bit clunky. It doesn't seem to remember the sort order or column selections which is a pain. The mobile app keeps logging itself out and is therefore not very useful. I'm a little anxious that there is no two factor authentication on login. Everything else we use has 2FA.

Zero Support Six Weeks of Frustration

Kommentare: Awful. I did a Zoom meeting to get the exact changes I should make on my privacy policy and it failed because the Sakari reps are clueless about what need to be done for compliance.

Nachteile:

I've been getting bad support as a new customer for six weeks. Each time a rep tells me what to change on my website to get approved, I do it, and then it gets rejected.

Sakari is a great texting platform

Kommentare: I'm enjoying using Sakari. I love that it connects with HubSpot and it makes it easy to keep all of our communications in one place. I like that I can text clients directly FROM HubSpot instead of needing to log into the platform separately. We're also able to use our business line as our text number, which makes it easier for clients to remember. Overall, I'm happy with Sakari for our business texting.

Vorteile:

I love that it connects with HubSpot (our CRM) and I love the staff, to be honest. The customer representative has been super helpful in getting on the phone with me and coming up with ideas about how to make the software do what I want, which might not be natural to it's purpose. He's been great about taking my requests and ideas and actually implementing them, as well as keeping me updated when new features come out that I expressed an interest in earlier.

Nachteile:

I feel like the template system could be more user-friendly. It's set up in a way where if you know what you're doing, you probably know how to use it. But if you're new, it looks a bit like gibberish. Once the representative walked me through what I was looking at, it makes sense. But I feel like it could use a UX overhaul.

Sakari makes it easy and efficient

Kommentare: They really listened to what we needed and how we wanted to use Sakari. Then worked to achieve our goals. Onboarding was a breeze. Whenever we encountered a problem, we would contact for support and they were so quick to respond.

Vorteile:

The software has been so easy and user-friendly to use and implement.

Nachteile:

I have not found anything that I do not like about the Sakari software