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Was ist Cognigy.AI?
Cognigy bringt KI ins Contact Center. Die marktführende Lösung Cognigy.AI ermöglicht exzellenten Kundenservice ohne Wartezeiten, in natürlicher Sprache, auf jedem Kanal. Unternehmen steigern so die Kundenzufriedenheit und unterstützen Mitarbeitende aktiv im Live-Support. Die vielfach ausgezeichnete Conversational AI Plattform, erweitert mit Generativer KI, bietet schlüsselfertige Lösungen für herausragende Services und wird von Kunden wie Lufthansa, Toyota, ARAG und anderen weltweit eingesetzt.
Wer verwendet Cognigy.AI?
Cognigy.AI ist eine branchenübergreifende KI-Lösung zur intelligenten Automatisierung des Kunden- und Mitarbeiterservices für Unternehmen.
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Bewertungen über Cognigy.AI
Surprisingly Easy and Remarkably Effective
Kommentare: Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.
Vorteile:
Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.
Nachteile:
Would be good to see more emphasis on a desktop app as well as the web based solution.
Leading Conversational AI Ecosystem
Vorteile:
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)
Nachteile:
Machine-Learning based entity recognition has potential to even further enhance NLP capabilities
Easy to use platform
Vorteile:
Easy to use and establish chatbot in organization. User interface quite intuitive.
Nachteile:
Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.
A Powerful and Flexible Conversational AI Platform
Vorteile:
I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications.
Nachteile:
Password masking at the user interface...
In Betracht gezogene Alternativen:
Contact Center Transformation
Kommentare: Improved CSAT, easy to use. Easy to integrate and develop new solutions.
Vorteile:
The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.
Nachteile:
Building custom extensions can be difficult for non-technical persons
