Luma Health

Kommentare: My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

Vorteile: Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.

Nachteile: Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

Kommentare: I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes.

Vorteile: 1. Easy to use
2. Intuitive
3. Allows for filling schedules without human involvement
4. Referral management
5. Patient messaging
6. Automated actions based on visit types and other key factors . Custom messages tied to and ICD or visit type or CPT give customized patient messages
7. Excellent support
8. Reminders - this has dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments and also tried other systems which involved a manual download and upload of patient-name-system (I bet you used something similar which is prone to errors). Luma blew them out of the water More reliable than a human to confirm appointments, reminders
DEEP Integration with most EMR systems
9. Reduced my human staff requirements by 1.5 FTE
11. Feedback system has improved patient experience and MD reviews significantly
12. Fills my cancellations automatically directly into the PM schedule
13. Allows for automated "smart" waitlist system that humans can add to and patients can Self-add without human help

Nachteile: The messaging system does not have templates (yet) but it is coming soon. Wish the stand-alone self-schedule portion of system were more robust

Kommentare: Very satisfied with the product. I recommend it to any practice who has the EMR connectivity for LUMA Health. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, where as helping them to focus on other important items within the office. Their pricing is much lower then what the EMR wanted to charge us for the same tasks.

Vorteile: LUMA has built a variety of features that can be utilized in our EMR system, and they are steadily building their portfolio. Unlike other companies, they are very responsive and intuitive with ideas that perhaps they can build upon. For example, we use to have one company who provided new patient packets for patients to fill out and access, and then another company to process them. Now LUMA has taken that and within the same product, the patient can now get a reminder, fill out the form, and easily transcribe it into our EMR system.

Nachteile: Rarely, but some ideas do not go as planned or need to be reconstructed. The insurance verification side of the software is a great idea, but needs to accommodate for patients who have more the one insurance. Also would like to see this expanded to include rx cards as well.

Kommentare: With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Vorteile: Optional appointment waitlist feature
Customizable appointment Reminder
Local number (for reminders)
Positive feedback from patients feeds to social media and other web outlets (customizable)
Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients
Seamless connectivity with our EHR system (NextGen)

Nachteile: We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.

Kommentare: Completely positive and well received by all staff that use it. I know I sound like a commercial for Luma but not a day goes by without at least one Luma mention in conversation. This is a no brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

Vorteile: It is difficult to say what I like most because there are numerous highlights that I would love to give credit. First, the ROI is solid. I have more than made back the cost of the program in filled slots. I have also had great success in converting inbound referrals to scheduled appointments. My online reputation management is more robust. The reporting details provided by Luma are above my expectation and one of the most valuable tools I rely on each month. Luma continues to add new features all the time. I am truly blown away by all this solution offers that I couldn't imagine why any practice deciding not to jump on board.

Nachteile: Nothing. Amazing staff, product, solutions. Can't say enough great things about Luma Health.