Luma Health
von Luma Health
Wer verwendet Luma Health?
Für Krankenhäuser, Gesundheitssysteme und Praxen in den USA. Moderne, einfach einzurichtende automatisierte Lösungen für Patientenbindung, -aufnahme und -terminplanung während der gesamten Patient Journey.
Was ist Luma Health?
Laut Hersteller die führende Patientenengagement-Plattform, die tiefere Patientenbeziehungen aufbaut und den Lifetime-Wert für Krankenhäuser, Gesundheitssysteme, Spezialgebiete und PCPs aufrechterhält. Die Lösungen der Plattform automatisieren die Empfehlungsreichweite, rationalisieren die Web-Planung und senden angepasste Nachrichten zur Patienteneinbindung, was zu einem neuen Umsatz, höheren MIPS-Scores und einer schnelleren Versorgung von zu behandelnden Personen führt. Modern und einfach zu bedienen mit nahtloser EHR-/PM-Integration. Maximiere das Patientenengagement, steigere den Umsatz und verbessere die Gesundheitsergebnisse.
Luma Health – Details
Luma Health
https://www.lumahealth.io/
Gegründet 2015
Luma Health – Kostenübersicht
Luma Health bietet keine Gratisversion und keine kostenlose Testversion.
Kostenlose Version
Nein
Gratis Testen
Nein
Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Persönlich
Live Online
Webinare
Dokumentation
Kundenbetreuung
Support während der Geschäftszeiten
Online
Luma Health Funktionen
Alternative Products
Beliebte Produkte
Luma Health – Nutzerbewertungen
Zeigt 5 von 31 Nutzerbewertungen
Caitlyn B.
-
Gesamtbewertung5/5
-
Benutzerfreundlichkeit5/5
-
Eigenschaften & Funktionalitäten5/5
-
Kundenbetreuung5/5
-
Preis-Leistungs-Verhältnis5/5
-
Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 20.2.2019
"All around wonderful"
Kommentare: With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!
Vorteile:
Optional appointment waitlist feature
Customizable appointment Reminder
Local number (for reminders)
Positive feedback from patients feeds to social media and other web outlets (customizable)
Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients
Seamless connectivity with our EHR system (NextGen)
Nachteile: We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.
- Quelle des Nutzers
- Bewertet am 20.2.2019
Kristen B.
-
Gesamtbewertung5/5
-
Benutzerfreundlichkeit5/5
-
Eigenschaften & Funktionalitäten5/5
-
Kundenbetreuung5/5
-
Preis-Leistungs-Verhältnis5/5
-
Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 27.9.2019
"Luma Health is A Gamechanger for Any Medical Practice"
Kommentare: My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.
Vorteile: Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.
Nachteile: Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.
Antwort des Softwareanbieters
von Luma Health an 15.10.2019
Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!
- Quelle des Nutzers
- Bewertet am 27.9.2019
Jainesh P.
-
Gesamtbewertung4/5
-
Benutzerfreundlichkeit5/5
-
Eigenschaften & Funktionalitäten3/5
-
KundenbetreuungNicht bewertet
-
Preis-Leistungs-VerhältnisNicht bewertet
-
Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 24.4.2020
"Very easy to use software"
Kommentare: apart from certain that things that can be tweaked here and there, the software is really nice.
Vorteile: the ability to send multiple broadcast and also unchecking certain individuals on the broadcast makes it easy and don't have to modify alot of things.
Nachteile: the software is bit glitchy, when a notification pops up on the pc and when u try to select certain inserts for the message the system lags for a second and then is finally after understanding that the user's cursor is hovering over an icon, the icon finally unlocks for lack of a better word to let to select it. there are other issues as for example some number that were imported on the system are actually disconnected and the system still recognizes them as vaild instead of defaulting to the next number or the email on file.
Antwort des Softwareanbieters
von Luma Health an 28.4.2020
Thank you for taking the time to leave us a review, Jainesh! We are so grateful for your partnership and your constructive feedback, and we look forward to continue working with you!
- Quelle des Nutzers
- Bewertet am 24.4.2020
Fadi N.
-
Gesamtbewertung2/5
-
Benutzerfreundlichkeit2/5
-
Eigenschaften & Funktionalitäten1/5
-
Kundenbetreuung1/5
-
Preis-Leistungs-Verhältnis1/5
-
Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 20.4.2020
"Buyer beware If there is an option for zero I would have used it "
Kommentare: We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of [SENSITIVE CONTENT HIDDEN]and implementation fee of [SENSITIVE CONTENT HIDDEN] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
Vorteile: What I liked about the product was wiped away with the team hiding major flaws with integration.
Nachteile: The fact that the team hid from us the lack of integration with our EMR until very late in the process.
Antwort des Softwareanbieters
von Luma Health an 28.4.2020
Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation.
If you would like to discuss further, please reach out to us at support@lumahealth.io.
- Quelle des Nutzers
- Bewertet am 20.4.2020
Leaann B.
-
Gesamtbewertung5/5
-
Benutzerfreundlichkeit5/5
-
Eigenschaften & Funktionalitäten5/5
-
Kundenbetreuung5/5
-
Preis-Leistungs-Verhältnis5/5
-
Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 12.2.2020
"Can't Live Without Luma"
Kommentare: From the beginning of implementation to present day, I can't say enough great things about what this software can do for your practice.
Vorteile: I like almost every feature the software has to offer. It makes daily life at our busy dermatology front desk so much more efficient and easier from referrals, to our waitlist. The patient reminder calls we absolutely can't live without. You get to choose how often you would like your patients to receive that reminder call.
Nachteile: There isn't anything that I can think of that I do not like about the software.
Antwort des Softwareanbieters
von Luma Health an 28.4.2020
Thank you for taking the time to leave us a review, LeaAnn! We have been so grateful for your partnership, and we look forward to continue working with your clinic!
- Quelle des Nutzers
- Bewertet am 12.2.2020
