Was ist Luma Health?
Laut Hersteller die führende Patientenengagement-Plattform, die tiefere Patientenbeziehungen aufbaut und den Lifetime-Wert für Krankenhäuser, Gesundheitssysteme, Spezialgebiete und PCPs aufrechterhält. Die Lösungen der Plattform automatisieren die Empfehlungsreichweite, rationalisieren die Web-Planung und senden angepasste Nachrichten zur Patienteneinbindung, was zu einem neuen Umsatz, höheren MIPS-Scores und einer schnelleren Versorgung von zu behandelnden Personen führt. Modern und einfach zu bedienen mit nahtloser EHR-/PM-Integration. Maximiere das Patientenengagement, steigere den Umsatz und verbessere die Gesundheitsergebnisse.
Wer verwendet Luma Health?
Für Krankenhäuser, Gesundheitssysteme und Praxen in den USA. Moderne, einfach einzurichtende automatisierte Lösungen für Patientenbindung, -aufnahme und -terminplanung während der gesamten Patient Journey.
Luma Health – Details
Luma Health
2015 gegründet
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Luma Health – Details
Luma Health
2015 gegründet
Luma Health – Videos und Bilder
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Startpreis
Kostenlose Version
Gratis Testen
Luma Health – Bereitstellung und Support
Kundenbetreuung
- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat
Einsatz
- Cloud, SaaS, webbasiert
- Android (mobil)
- iPhone (mobil)
- iPad (mobil)
Training
- Persönlich
- Live Online
- Webinare
- Dokumentation
Funktionen von Luma Health
Patientenbindung Software
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anzeigen, Herunterladen und Übertragen
- Automatisierte Terminplanung
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Bestätigung / Erinnerungen
- Chat / Messaging
- Compliance Management
- Diagramm-Erstellung
- Dokumentenmanagement
- Drittanbieter-Integration
- E-Mail Erinnerungen
- Echtzeit-Daten
- Echtzeitüberwachung
- Elektronische Zahlungen
- Erinnerungen
- Fortschrittsverfolgung
- Fragebögen für Patienten
- HIPAA konform
- Kalenderverwaltung
- Kampagnenmanagement
- Kommunikationsmanagement
- Live-Chat
- Mehrere Standorte
- Mobile Benachrichtigungen
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Online-Ersatzfüllung
- Online-Zahlungen
- Patienten-Aufnahme
- Patienteninteraktion
- Patientenportal
- Patientenweiterbildung
- Pflegeplan-Management
- SMS-Nachrichtenversand
- Self-Service Portal
- Terminplanung
- Terminplanung
- Terminverwaltung
- Textnachrichtenversand
- Umfragen & Feedback
- Verwaltung von Patientenakten
- Videokonferenzen
- Workflow-Management
- Überwachung
Patientenmanagement Software
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Formulare
- Aufgabenplanung
- Automatisierte Terminplanung
- Berichterstattung und Statistik
- Betten-Management
- Diagramm-Erstellung
- Dokumentenmanagement
- Dokumentenspeicher
- Dokumentvorlagen
- Drag-and-Drop
- Drittanbieter-Integration
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeitüberwachung
- Elektronische Zahlungen
- Entlassungsmanagement
- Erinnerungen
- HIPAA konform
- Historische Berichte
- Kalenderverwaltung
- Kommunikationsmanagement
- Kontakt-Datenbank
- Kundendatenbank
- Kundenportal
- Live-Chat
- Mehrere Standorte
- Mobile Benachrichtigungen
- Mobiler Zugriff
- Patienten-Aufnahme
- Patienten-Standort-Nachverfolgung
- Patienten-Terminplanung
- Patientenfluss-Management
- Patientenüberwachung
- Rechnungsmanagement
- Registrierungs-Management
- Reklamationsabwicklung
- Reservierungs-Management
- SMS-Nachrichtenversand
- Self-Service Portal
- Terminplanung
- Terminverwaltung
- Umfragen & Feedback
- Wartezeit-Nachverfolgung
- Workflow-Management
- Zulassungsmanagement
- Überwachung
Software für Patientenplanung
- API
- Abrechnung & Rechnungsstellung
- Alarmfunktion / Benachrichtigungen
- Aufgabenmanagement
- Berichterstattung / Analyse
- Broadcast Messaging
- Check-in/Check-out
- Drittanbieter-Integration
- E-Mail Marketing
- EMR / EHR
- Elektronische Unterschrift
- Erinnerungen
- Fragebögen für Patienten
- HIPAA konform
- Kalenderverwaltung
- Kommentare / Notizen
- Kontrolle des Genehmigungsprozesses
- Kundenspezifisches Branding
- Mehrere Standorte
- Mehrere Termintypen
- Mehrere Ärzte
- Mobiler Zugriff
- No-Show-Nachverfolgung
- Online-Zeitplanung
- Patienten-Aufnahme
- Patientenkommunikation
- Patientenportal
- Personalverwaltung
- Rezepterneuerung
- SMS-Nachrichtenversand
- Screening vor Terminen
- Stornierungsmanagement
- Verwaltung von Patientenakten
- Virtuelle Meetings
- Wartelisten-Management
- Wiederkehrende Termine
- Zahlungsabwicklung
- Zimmer-Planung
- Überprüfung der Versicherungsberechtigung
Telemedizin Software
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Formulare
- Anpassbare Vorlagen
- Berichterstattung und Statistik
- Bestätigung / Erinnerungen
- Chat / Messaging
- Compliance Management
- Diagramm-Erstellung
- Dokumentenmanagement
- Dokumentenmanagement
- Dokumentenspeicher
- Drittanbieter-Integration
- E-Mail Erinnerungen
- Elektronische Rezepte
- Elektronische Zahlungen
- Erinnerungen
- Fernbehandlungspläne
- Filesharing
- Für medizinische Zwecke
- HIPAA konform
- Kalenderverwaltung
- Kommunikationsmanagement
- Kundenportal
- Kundenspezifisches Branding
- Live-Chat
- Medizinische Abrechnung
- Mehrere Standorte
- Mehrfach-Anbieter-Praxis
- Mobile Benachrichtigungen
- Mobiler Zugriff
- Onlineformulare
- Persönliche Nachrichten
- Reklamationsabwicklung
- Self-Service Portal
- Sichere Datenspeicherung
- Softphone
- Terminplanung
- Terminplanung
- Terminverwaltung
- Umfragen & Feedback
- Videokonferenzen
- Virtueller Warteraum
- Wechselseitige Audio & Video
- Workflow-Management
- Zahlungsabwicklung
- Überwachung
- Übungs-Management
Terminerinnerung Software
- API
- Aktivitäts-Dashboard
- Anpassbare Vorlagen
- Anruferinnerungen
- Automatische Antworten
- Berichterstattung und Statistik
- Bestätigung / Erinnerungen
- Daten-Import / -Export
- Drittanbieter-Integration
- E-Mail Erinnerungen
- Echtzeit-Aktualisierungen
- Echtzeit-Berichterstattung
- Elektronische Zahlungen
- HIPAA konform
- Kalender-Synchronisierung
- Kontakt-Datenbank
- Kundenspezifisches Branding
- Mehrere Standorte
- Mehrsprachig
- Mobile Benachrichtigungen
- Online-Buchung
- SMS-Erinnerungen
- SMS-Nachrichtenversand
- Self-Service Portal
- Social-Media-Integration
- Terminplanung
- Umfragen & Feedback
- Umschuldung
- Verfügbarkeit-Management
- Webseitenintegration
- Wiederkehrende Termine
- Zahlungs-Erinnerungen
- Zwei-Wege-Kommunikation
Terminplaner Software
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Automatisierte Terminplanung
- Berichterstattung und Statistik
- Bestätigung / Erinnerungen
- Daten-Import / -Export
- Drittanbieter-Integration
- E-Mail Erinnerungen
- E-Mail Marketing
- E-Mail-Management
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Elektronische Zahlungen
- Erinnerungen
- Eventplanung
- Gruppen-Terminplanung
- Kalender-Synchronisierung
- Kalenderverwaltung
- Klassenterminplanung
- Kontakt-Datenbank
- Kreditkartenbearbeitung
- Kundendatenbank
- Kundendatenbank
- Kundenhistorie
- Kundenmanagement
- Kundenportal
- Kundenspezifisches Branding
- Mehrere Standorte
- Mitarbeitermanagement
- Mobiler Zugriff
- Online-Buchung
- Online-Zahlungen
- Reservierungs-Management
- SMS-Nachrichtenversand
- Social-Media-Integration
- Terminplanung
- Terminverwaltung
- Veranstaltungskalender
- Verfügbarkeit-Management
- Verfügbarkeitsanzeige
- Webseitenintegration
- Wiederkehrende Termine
- Zimmerbuchung
- Zugriffskontrollen / Berechtigungen
Terminplaner für Arztpraxen
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Formulare
- Anpassbare Vorlagen
- Arzt-Management
- Aufgabenplanung
- Automatisierte Terminplanung
- Berichterstattung und Statistik
- Daten-Import / -Export
- Diagramm-Erstellung
- Dokumentenmanagement
- Dokumentenspeicher
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail Erinnerungen
- Echtzeit-Berichterstattung
- Elektronische Zahlungen
- Erinnerungen
- Eventplanung
- HIPAA konform
- Kalender-Synchronisierung
- Kalenderverwaltung
- Kreditkartenbearbeitung
- Kreditplanung
- Kundendatenbank
- Kundenportal
- Live-Chat
- Mehrere Standorte
- Mitarbeitermanagement
- Mobile Benachrichtigungen
- Mobiler Zugriff
- No-Show-Nachverfolgung
- On-Call-Pläne
- Personalverwaltung
- Rechnungsmanagement
- Reklamationsabwicklung
- SMS-Nachrichtenversand
- SSL-Sicherheit
- Self-Service Portal
- Terminplanung
- Terminplanung
- Terminverwaltung
- Verwaltung von Patientenakten
- Wiederkehrende Termine
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
Alternativen für Luma Health
Mehr Alternativen zu Luma Health
Erfahrungen mit Luma Health
Alle 50 Nutzerbewertungen lesen
Philip b J.
Luma Health - flexible and intuitive
Kommentare: Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.
Vorteile:
Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.
Nachteile:
A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.
Kristen B.
In Betracht gezogene Alternativen:
Luma Health is A Gamechanger for Any Medical Practice
Kommentare: My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.
Vorteile:
Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.
Nachteile:
Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.
Antwort von Luma Health
vor 2 Jahren
Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!
Fadi N.
Buyer beware If there is an option for zero I would have used it
Kommentare: We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of [SENSITIVE CONTENT HIDDEN]and implementation fee of [SENSITIVE CONTENT HIDDEN] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
Vorteile:
What I liked about the product was wiped away with the team hiding major flaws with integration.
Nachteile:
The fact that the team hid from us the lack of integration with our EMR until very late in the process.
Antwort von Luma Health
vor 2 Jahren
Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation. If you would like to discuss further, please reach out to us at support@lumahealth.io.
Noel P.
In Betracht gezogene Alternativen:
Results, Results, Results
Kommentare: Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two months). Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied. Within the first full month of starting with LumaHealth we received 99 reviews on a total of six GMB location pages for our medical practice. We also were able to start a waitlist for our patients. We currently have 73 patients utilizing the waitlist functionality. Through the waitlist we were able to fill 33% of cancelled appointments. We also just began introducing our referral physicians to our referral website and have a 38% referral conversion rate. Something that can't be calculated is the time saved by allowing LH to run in the background requesting reviews, confirming appointments or filling appointments for us. We also have the two way chat which allows our staff to handle situations with our patients however they're most comfortable. This allows us to keep our patients happy communicating to them where they are!
Vorteile:
Our office has appreciated being a part of test group for two way texting. We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us. Then request them to publish their reviews publicly on GMB. This has been great for our business and increased the sheer number of positive reviews on our GMB sites ten-fold.
Nachteile:
I would love to see LH publish the reviews not just on GMB pages but also on doctors Vitals, Healthgrades, WebMD, etc accounts. I believe there are many physicians who are working to maintain good reviews on a multitude of sites and this would just help by achieving all of that for them.
Scott H.
Luma Health has improved all our processes
Kommentare: Very high marks for features and service.
Vorteile:
The pandemic forced us into telemedicine without plan or preparation. We initially used Zoom, which is built for business rather than medical use, and found that the app required more interaction than many of our patients were able to do, which seriously hampered our ability to care for our patients. Luma is designed for medical use. The patients simply click a link on their phone or computer, authorize audio and video, and they’re in the session with us. The video quality is comparable to that of Zoom, so we didn’t give anything up there. Luma integrates with our EHR, so we no longer have to keep two calendars, one for the EHR and another for the teleconferencing product. Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love. I have had my patients do depression and anxiety ratings scales for years, and Luma was able to duplicate that process, and improve it by moving it to text. In addition, Luma includes in my ratings link 7 labeled paragraphs into which patients enter pertinent history before their first, assessment appointment. Consequently, building my note after the appointment is much less time consuming than it used to be when I typed it all myself.
Nachteile:
Luma is completely customizable, which is amazing. But that means they basically code the connections through the API of our EHR from scratch. This has been time consuming - plan for months for full deployment - but, again, pretty much if it can be done, they give you just what you want.
