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Was ist Campspot?

Campspot ist ein führendes Management- und Reservierungssystem für Campingplätze. Diese leistungsstarke, cloudbasierte Plattform ermöglicht es Parkbetreibern, mehr Online-Reservierungen einfach und in Echtzeit zu buchen. Die Software umfasst umsatzsteigernde und zeitsparende Funktionen wie dynamische Preisgestaltung, Housekeeping, kontaktloses Einchecken, elektronische Signatur, POS-Verwaltung, Abrechnung für wiederkehrende Gäste, flexible Geschäftsregeln, Optimierung des Reservierungsrasters, automatische Berichterstattung, Option für Sperrung von Zelt-/Stellplatz, nutzerdefinierte interaktive Karte und vieles mehr.

Wer verwendet Campspot?

Das Unternehmen arbeitet mit Wohnmobilparks, Familiencampingplätzen, Glamping-Resorts, Multi-Property-Gruppen, Festivals, Kreis- und Stadtparks, Messegeländen, Yachthäfen und mehr in den Vereinigten Staaten und Kanada zusammen.

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Du bist nicht sicher, ob Campspot das Richtige ist? Mit einer beliebten Alternative vergleichen

Campspot

Campspot

4,7 (84)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
63
8
4,4 (84)
4,7 (84)
4,7 (84)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
35,00 $
Monat
Kostenlose Version
Kostenlose Testversion
144
1
4,6 (402)
4,6 (402)
4,8 (402)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Campspot

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
77%
4
17%
3
4%
2
2%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use, maximizes profits, and is backed by the best customer support. What could be better?

5,0 vor 6 Jahren

Vorteile:

-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system.

Nachteile:

Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

Kim
Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Customer support is AMAZING and worth 10 stars!

5,0 vor 4 Jahren

Kommentare: Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Vorteile:

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

Nachteile:

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

John
Admin in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not user friendly

3,0 vor 10 Monaten

Vorteile:

Many campers use campspot already and had a lot of accounting

Nachteile:

Very hard to operate not user friendly every detail is difficult

Mitch
Manager in USA
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Try it! It is fantastic

5,0 vor 3 Jahren

Vorteile:

The transition between systems was seamless. Campspot did all the work! And they did it very fast. The best feature for us is the online reservations. We have tripled the number of online reservations that we get because of campspot! The free POS is great too! Training new employees is easier than ever before. Setup was easy and very customizable!

Nachteile:

As management, there is nothing I don't like about the system. We made more money this year than ever before and a huge part of that was campspot. Less people answering phone calls because everyone made their reservations online, saved us so much time and money.

Jennetta
Owner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Decision Ever

5,0 vor 10 Monaten

Kommentare: Exceptional from onboarding to what I think may be a stupid question, they are always there to help.

Vorteile:

We purchased a campground that was using index cards for reservations. 1 hour after implementing Campspot, we knew it was the best decision ever.

Nachteile:

Fees for seasonal sites and if I have to help one of the campers that aren't comfortable with online reservations, I get charged when I have to manually enter in for them.

Ellen
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Decent software with a real customer service problem

3,0 vor 2 Jahren

Kommentare: Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along.

Vorteile:

I like that campers are able to book online at their convenience

Nachteile:

I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

Jon
Jon
Consultant in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Good for small campgrounds, not so great for larger ones

2,0 vor 3 Jahren

Kommentare: The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

Vorteile:

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

Nachteile:

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in.

Mar
Manager in Kanada
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great software and customer service

5,0 vor 10 Monaten

Kommentare: Great experience with Campspot would definitely recommend to other campgrounds. The system allows you to do SO much!

Vorteile:

Great customer service and always working to make the system better

Nachteile:

They need to make selection for the number of pets and children more visible

Hugh
Park Safety Staff in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Campspot helped our campground

5,0 letztes Jahr

Kommentare: I use campspot on a daily basis at our campground. I use it to make and edit reservations, process transcractions in POS and reservation billing, and deal with add-ons.

Vorteile:

Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.

Nachteile:

The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue.

Sara
Administrator in USA
Staatsverwaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Campspot Does it All

5,0 letztes Jahr

Vorteile:

Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.

Nachteile:

As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance.

Beverly
Camp Host in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CampSpot is great!

4,0 letztes Jahr

Kommentare: I have used it for the past 6 months making reservations, taking payments and organizing the resort

Vorteile:

The ease of booking and the calendar feature.

Nachteile:

I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.)

Lela
Owner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall happy!

4,0 letztes Jahr

Kommentare: Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program. It is easy for us to use and easy for our customers to use.

Vorteile:

We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests.

Nachteile:

Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit.

Marissa
Head Housekeeper in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy as Campspot

5,0 letztes Jahr

Vorteile:

Campspot is very easy to learn. Very user friendly even for beginners.

Nachteile:

I do not have anything that stands out at this time.

Veronica
commissioner in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Camp Jackson Sawyer

5,0 letztes Jahr

Kommentare: I am pleased with your system. It is easy to learn and to teach to others

Vorteile:

Allows me to know how many are coming to camp

Nachteile:

nothing at this time that I can think of

Sue
Campground Manager in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Software

5,0 vor 2 Jahren

Vorteile:

I'm completely impressed with this software. I believe it is one of the main reasons for my significant increase in business this year. My campground is small, only 35 sites. Since I implemented Campspot, it went from approximately 60% full through the summer months to 96%. I couldn't be happier!!! Also, there isn't a better staff of software consultants/agents. Having been a traveling software consultant and trainer for 22 years (for a specialized ERP system), I can easily recognize a stellar support staff. The Campspot team is simply unbeatable.

Nachteile:

Initially, training materials/documents were few, but now I can find nearly everything I need in their Knowledge Center.

Deb
Owner/Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Campspot Reservation System

5,0 vor 4 Jahren

Kommentare: The biggest benefit is on-line booking...something that is a definite need. Ask yourself when was the last time you called a hotel to book a room? Although we still answer phones, it definitely diminished the amount of calls coming in, and with a small business with minimal employees that was a huge help.

Vorteile:

The support team for this system is amazing. They are always available and have a great team attitude

Nachteile:

Integration with our business was time consuming but work load was less with Campspot team members help. There are some features I would like to have but Campspot listens to ideas and is implementing things on a regular basis.

Lea
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A Campground Software For Any Budget

5,0 vor 4 Jahren

Kommentare: We are very happy with the software and the customer service we have received. They are very responsive and if they don't have an answer for an issue and say they will call you back they do.

Vorteile:

When we were looking for software, there are a lot of players out there and many of them had great products. The problem is that they were so cost prohibitive. Campspot was able to give us everything we needed and not break the bank. They listen to their customers and make changes that make sense for all users of any size park.

Nachteile:

I'm not sure that I can say there is anything that I like least. There are a few things that we miss from our old software, but Campspot is better in so many other ways. Being cloud based limits the changes we can make to it that would personalize it for us, but we love the fact that it's could based, so it's a give and take.

Teresea
Manager in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Impressive software

5,0 vor 5 Jahren

Kommentare: The people at Campspot have been very helpful to us. The setup was easy and they were quite helpful. They provided us with free training and then checked in with us after we had starting using the software daily to make sure that we were still happy with it. If we have any question, our rep [SENSITIVE CONTENT HIDDEN], always gets back to us with answers. We have only had our campground since 2016 and just switched to Campspot in the fall of 2019. This has worked the best for us, both in ease of use and cost.

Vorteile:

I really like this reservation software. It is very easy to use for both my staff and our customers who can make their reservations online.

Nachteile:

I think that some of the reports could be improved. The sales tax reports needs some work.

Sharon
Campground Manager in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Glad we chose this for our campground!

5,0 vor 5 Jahren

Kommentare: Campspot has been a game changer for our small campground. We have seen an increase in camping reservations and a decrease of phone calls.

Vorteile:

The customer service and the personal Account Manager that is assigned to each campground is the best!! Ease of implementation and very easy to use The Campspot team is always improving the system according to suggestions from the users

Nachteile:

In the reservation system you cannot use the back button, if you need to change something you must start the whole reservation over.

Brynn
Marketing Associate in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy-to-use Software

5,0 vor 5 Jahren

Vorteile:

Campspot is so easy to use both on the front and back-end. Adopting this software is very straight-forward and the customer service is great!

Nachteile:

When adding pictures, the picture order for each site is different from eachother. For example, if I put the same order of pictures in for a Hillside Cabin, it appears differently than if I put the pictures in the same order for the Hudson Cabin. It would be nice to have a specific order laid out so it can match our website picture order exactly.

Teri
park operator in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Mixed Feelings

4,0 vor 5 Jahren

Vorteile:

Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports

Nachteile:

Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features

Donna
Owner, OHP in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Campspot enabled us to get online reservations and bring us up to date with today's business needs

5,0 vor 5 Jahren

Kommentare: Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses.

Vorteile:

Simple to use from the users standpoint.

Nachteile:

Uploading prices. It is cumbersome and time consuming.

KELLY
Office manager in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Why did we not use this sooner!

5,0 vor 5 Jahren

Kommentare: LOVE it, makes my job easier so I am not taking down all of the info and having to call people back to schedule. They can pick dates, see pictures and maps, simple for anyone wanting to reserve.

Vorteile:

Working with campspot team, was easy to work through all of the set up items, pricing and maps. Using the software has been pretty straight forward, very few times have had to call for assistance.

Nachteile:

Wish it would figure cancel amounts that match with cancellation rules, and that you can put notes into the reservation at any time

Phil
owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Support Team

5,0 vor 4 Jahren

Kommentare: Efficient

Vorteile:

Whether just a question, suggestion or issue with understanding the software the support team is available, responsive, provides follow=up when needed and very professional.

Nachteile:

As a smaller campground not all the required info is necessary. For me the fewer key strokes, the sooner the guest is accommodated whether making a reservation or checking in.

Leigh
Owner/ Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Lifesaver for a Small Business Owner

5,0 vor 4 Jahren

Kommentare: I am so glad that we chose to go with Campspot over any other EXPENSIVE system. I was close to ordering an expensive software program, as I had heard that it was good. Luckily, I sent a message to ask a simple question and I have yet to get a response and it has been 4 months! It gave me the push I needed to keep looking and find Campspot.

Vorteile:

My favorite part about this software is that it has simplified booking, as well as making it simpler to accept payment in advance to ensure booked sites.

Nachteile:

So far, I have had a hard time finding an end of day report that gives us what we need. However, there are SO many reports available for use and the customer support cannot be beat.