Campspot

Easy to use, maximizes profits, and is backed by the best customer support. What could be better?

Vorteile:

-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system.

Nachteile:

Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

Very happy with this software

Kommentare: Very happy!

Vorteile:

Campsite lock fees are a great income generator! We can use from anywhere, even on our phones. Online reservations pay for the whole package!

Nachteile:

Sometimes we want to try reports that are not available (yet), however, sometimes we see that they took our suggestion and made a report to show what we wanted to see.

Decent software with a real customer service problem

Kommentare: Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along.

Vorteile:

I like that campers are able to book online at their convenience

Nachteile:

I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

Critical Campground Management Software that Maximizes profitability.

Kommentare: Outstanding! This program has been a HUGE game changer for our business in terms of efficiency and profitability.

Vorteile:

The search feature to locate the needs of the guest along with add-on sales feature.

Nachteile:

Technical issues when the program does not allow processing of reservations, especially at high peak check in and phone times.

Just What I Had Been Looking For

Kommentare: I had used a different program for about three years but always felt it was "old and outdated" for simplicity and ease of use. Campspot DEFINATELY made converting to their program a breeze. And the ongoing training and updates they send out shows customers they are committed to providing the BEST program to fit individual park needs and desires.

Vorteile:

Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program.

Nachteile:

I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request.