Exceed.ai

Excellent customer service, continual improvement

Kommentare: We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.

Vorteile:

I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.

Nachteile:

There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time.

Breakthrough product with a simple understandable value proposition

Kommentare: Make sure every leads is worked followed up and nurtured
Hand over only qualified leads to your inside sales team
Remove repetitive error prone tasks your SDR and rep are performing.

Vorteile:

Little downside using Exceed, since we use it to qualify and nurture our untouched leads. Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.

Nachteile:

The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm. Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do. Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down. The one hour per day is worth the upside n the number of qualified leads in the pipeline

Good Value AI Sales Assistant

Kommentare: Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable.

Vorteile:

With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent.

Nachteile:

Sometimes the product seems a little unpolished.

The Most Powerful Software Currently Available, Great Customer Care

Vorteile:

Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.

Nachteile:

The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality.

It felt like having another sales person that I didn't have to worry about!

Kommentare: It really is like another sales person that I don't have to worry about. It's a must have tool for any sales team.

Vorteile:

Exceed.ai is the employee that is always available. Not only does it respond, nurture and qualify leads in a timely manner, but it was able to touch leads we weren't getting around to engaging with. We didn't have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled, as Exceed.ai's meeting scheduling feature took care of that for us - right in the email. It also answered user questions and was able to learn and optimize if it was unsure of something.

Nachteile:

It would be nice to see a better reporting breakdown on the follow-up emails sent (although I know this is something that the team is currently working on).