Wer nutzt diese Software?

Retail, food service and hospitality businesses.

Durchschnittliche Bewertung

15 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 89,99 $/Monat
  • Preisinformationen All features and up to 2,500 customer IDs and $0.03 for each new ID
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • GoGoGuest
  • https://gogoguest.com/
  • Gegründet 2016

Über GoGoGuest

GoGoGuest is an angel-backed technology startup that provides food service businesses, retailers and pop ups an intelligent marketing automation that is cross-platform (in-store, eCommerce and mobile). No apps, no software to download, no hardware needed. Simply create an account.

GoGoGuest integrates with the best in class cloud POS solutions, cloud access points and eCommerce platform to give you a complete view of your customer interaction across all available touch points.

GoGoGuest Funktionen

  • A/B-Tests
  • Analytik / ROI-Verfolgung
  • Anpassbare CTAs
  • Drip-Kampagnen
  • Dynamische Inhalte
  • Lead Scoring
  • Sales Intelligence
  • Segmentierung
  • Social Marketing
  • Suchmaschinen-Marketing
  • Websitebesucher-Nachverfolgung
  • Zielseiten / Web-Formulare

Die hilfreichsten Reviews für GoGoGuest

GoGoGuest

Bewertet am 28.3.2019
Kevin F.
Owner
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Like I said above, we have seen an increase in purchases since installing GoGoGuest. We don't have as many customers that buy one small item and stay all day taking up a seat, if they are staying for a long period of time, they have to make an additional purchase to stay on our wifi. Overall we have had a great experience with GoGoGuest!

Vorteile: The ease of use for my employees and customers is one of the best features of GoGoGuest. I dont have to worry about a complicated system to get people logged onto our internet. We also have seen an increase in purchases because we dont offer wifi to guest unless they make a purchase. We operate close to a college campus and need to make sure that people are not sitting all day without making a purchase. GoGoGuest has been super helpful with this issue.

Nachteile: Two things:
1. If we are printing a new ticket to give someone a new code to logon to the internet, we have to run a transaction which throws off our transaction count for the day.
2. Sometimes the access points can kick people off and not allow them to reconnect.

Antwort des Softwareanbieters

von GoGoGuest an 2.4.2019

Hey Kevin,

Thank you so much for the review. You can create a one time code on your Square POS that is marked at $0 so you don't have to run a "new transaction."

What features and functionality are lacking in your mind?

- Jessica

Use GoGoGuest for go-go-success

Bewertet am 19.1.2019
D.j. S.
Marketing/Creative/Customer Service Director
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My experience has been great so far. The GoGoGuest solution has been valuable to our brand. The customer service is second to none. They have their clients best interest at heart and not just their wallets. They continue to improve the solution adding greater functionality. The solution and the team behind it are very much like an extension of my own team.

Vorteile: The software is easy enough to use and very reliable. There is a beautiful simplicity about the solution backed by a potent engine that provides valuable insights.

Nachteile: The company is relatively young and still fine tuning and building features into the solution. The future is bright for the solution if the developers continue to innovate it.

Antwort des Softwareanbieters

von GoGoGuest an 21.1.2019

Dear DJ,

Your review and feedback is so heartfelt and genuine. Thank you. We are dedicated to building GoGoGuest to be the best solution there is for any brand size when it comes to data, insights and intelligence that drive business growth.

My best,
Jessica

A great way to attach your customer Wifi to purchases

Bewertet am 12.4.2019
Jeremy S.
Owner
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Since installing this software, I have had no issues at all with customer connectivity. It makes for a worry free experience, which is great in the world of small business.

Vorteile: Gogoguest has found a way to solve a problem that coffee shops have faced for decades now. Customers seem to think that we exist to give them free internet. In reality, we stay in business selling coffee and food. If we take internet away, we get destroyed on Yelp. With Gogoguest, customers can enjoy our internet. Campers can find somewhere else to sleep.

Nachteile: I would like to be able to set a purchase threshold for internet. I will need to do away with my refills so that campers have to spend more than a dollar to get another half hour.

Antwort des Softwareanbieters

von GoGoGuest an 23.4.2019

Hi Jeremy,

Thank you so much for the kind review. Glad we can help! We're listening to all the feedback and we'll be announcing updates soon!

We're also live now on Square APPS Marketplace. Take a look! https://squareup.com/us/en/app-marketplace?category=restaurants

An Innovative Product with Above & Beyond Service

Bewertet am 11.10.2018
Tanya L.
Operations Manager
Restaurants, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I couldn't be more grateful for all of the support provided by the GoGo Guest team, their attention to detail makes their brand and product really stand out from the rest!

Vorteile: Our restaurant/cafe serves thousands of people a week, offering a fairly large space for guests to enjoy themselves for hours on end. With this comes the struggle of laptop campers working all day with only 1 or 2 purchases, sometimes none. It proved to be extremely difficult to control our flow of service while also not penalizing the rest of the visitors. GoGo Guest offered a practical solution that eliminated the awkwardness by doing our dirty work for us! Now our guests must make a purchase for Wifi access, no questions asked. Pros:
-Customizable captive portal
-Stellar Customer Service from their reps
-Prompt responses and communication
-Easy to use online platform

Nachteile: Unfortunately for us, our outdated Aloha POS does not integrate seamlessly with their software, making it a bit more difficult to execute the wifi codes. This is not a reflection of their product, just a challenge we've faced.

Antwort des Softwareanbieters

von GoGoGuest an 16.10.2018

Hi Tanya,

Thank you for reviewing GoGoGuest. Rose Cafe is incredibly popular! It pleases us to know that our technology is able to help improve the overall guest and staff experience during cafe hours.

Fine dining restaurant leans on GoGoGuest for their full digital experience

Bewertet am 27.6.2019
Nick A.
Owner
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I'm the least tech savvy restaurateur. When I heard the founder of GoGoGuest present at our South Lake Tahoe Restaurant Association meeting, I got to thinking that their platform could help me improve our online presence and ultimately drive our online reservations. I hired GoGoGuest marketing services capabilities to build a brand new website from concept, design copywriting to development. The new site has been live for less than a month and it is already performing at 70% more than our old website. We're using GoGoGuest intelligent marketing automation to manage our reservation pipeline and digital customer experience. As a seven table restaurant a solution like Open Table does not work for us. Plus these other platforms charge a % or $ per reservation made. With GoGoGuest, I pay 1 monthly subscription which is far better and less costly.

Nachteile: I don't have any issues with the GoGoGoGuest services and software at the moment.

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