CareStack

Carestack review

Vorteile:

I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations

Nachteile:

Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off.

Carestack experience

Kommentare: The experience has been great. Once you learn the software youn appreciate all its feautures.

Vorteile:

They have amazing support. The software is easy to use and simplifies office workflows. It is really helpful on the amanagment side of things.

Nachteile:

It is just an adjustment at first coming from a different software.

Cloud Based Dental Software

Vorteile:

I appreciate that CareStack is cloud based allowing me to access my schedule at home.

Nachteile:

CareStack tries to accomplish too much on any given page. It is not user friendly, and you must have instruction to use it. The fact that I have to right click and select "view dental chart" to open a patient's chart is ridiculous. Why make it so many steps?! Just let me double click on the appointment to open the chart! CareStack caters to front office while leaving the providers in the dust. As a provider, my time is limited and valuable with each patient - why create so many obstacles when trying to complete a task? The redundancy is not appreciated and the user flow is ambiguous.

A Huge Improvement from Eaglesoft or Dentrix

Kommentare: The CSM team after implementation, including our lead manager Abhishek, has made up for all for any roadblocks we may have had during the initial transition period from our old practice management software. The lead you through how to properly access your workflows and reporting to make sure you're taking advantage of all the new features of Carestack, which continue to expand. I've been impressed with the level of detail and care that the Customer Success team has shown to us on all of our calls and email correspondence.

Vorteile:

This is clearly a software made by a software company, not a dental supply company. They have the resources and team members to make updates and changes that are relevant, and you can even request changes with their development team.

Nachteile:

The switch from our previous management software was very time consuming for a private practice. Their sales team failed to mention that we have to convert over all the files for patient forms, note templates, etc. which we are still completing months later. Other online form providers have done this for us within implementation. This is a really big problem for trying to use all the features of CS, but not having it personalized with your documents unless you devote a lot of time. Note: we are an office with a multitude of very in depth forms, if you only have one set of forms for your patients, for example, this may not be as big of an issue.

City View Dental Review

Kommentare: Very positive experience, I think our transition went as smooth as it possibly could.

Vorteile:

The ability to customize so many different things, the modern layout, being able to utilize all of the services carestack has to offer to streamline everything into one place and most importantly, the training has been phenomenol!

Nachteile:

some of the applications are not optimized for ipads YET