Okendo

"Okendo Is Everything I Ever Wanted In A Customer Review App"

Vorteile: I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with.

Nachteile: Customizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable.

"Love it"

Kommentare: Overall very happy with Okendo.

Vorteile: I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Nachteile: I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

"Big Fan!"

Kommentare: Wonderful! When I switched over it was a seamless transition and I haven't looked back.

Vorteile: I am a BIG FAN of Okendo! I was previously using a competitors program and paying way too much money. Okendo does all of the same things for a third of the price or less. Highly recommend.

Nachteile: I wish that there was a way to fully customize the reviews to look like my brand. Right now it's not bad, but if I could customize the shape of the stars, fonts, etc, that would be ideal.

"review"

Vorteile: Ease of use and automatic review push feature.

Nachteile: limited features, can not connect reviews to google.

"Great for Startups"

Kommentare: We are really hoping to improve conversions with the addition of reviews!
We want to share the wonderful feedback that our customers send to us publicly so that prospective buyers can learn from their opinions and make informed purchases.
We are seeing a direct impact through the integration of star reviews to our ad-sets, as well as our SEO.

Vorteile: Love that the support staff was able to aid in the customization of the widget and review capture forms beyond the standard interface - this was a huge plus! The cost is unbeatable compared to other options out there, as we are an early stage company that is too big for most starter packs, but not big enough where the enterprise offering would appeal to us at this stage. We really feel like we can grow with Okendo, and that they will grow with our needs as well!

Nachteile: Small UI experiences on the backend such as total quantity of reviews in the moderation portal.
Would love to be able to access / update the blacklist on our own.