Okendo

Vorteile: I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with.

Nachteile: Customizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable.

Kommentare: Overall very happy with Okendo.

Vorteile: I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Nachteile: I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

Kommentare: We love doing business with Okendo. They're constantly improving their service and coming up with new features. Their customer service is exemplary!

Vorteile: The cost of using Okendo is far less than the competitor brand we were using and we get more for our $$ on top of that. That's probably the number one benefit. We have an artisan skincare company and reviews are pretty important for first time customer conversions when the potential customer can't try the products directly, so we really needed this service for our website. Okendo came along at just the right time for us. Being able to offer customers various levels of coupon codes for leaving a review has also increased our rate of reviews left. Love this feature. Also really like the carousel of reviews that pops up on our home page. I think it gets customers engaged in reading reviews right away before even searching for a particular product. Customer service at Okendo has been amazing and so personal. They're a pleasure to do business with. :-)

Nachteile: No cons. We've been very happy with what they're offering.

Kommentare: We are really hoping to improve conversions with the addition of reviews!
We want to share the wonderful feedback that our customers send to us publicly so that prospective buyers can learn from their opinions and make informed purchases.
We are seeing a direct impact through the integration of star reviews to our ad-sets, as well as our SEO.

Vorteile: Love that the support staff was able to aid in the customization of the widget and review capture forms beyond the standard interface - this was a huge plus! The cost is unbeatable compared to other options out there, as we are an early stage company that is too big for most starter packs, but not big enough where the enterprise offering would appeal to us at this stage. We really feel like we can grow with Okendo, and that they will grow with our needs as well!

Nachteile: Small UI experiences on the backend such as total quantity of reviews in the moderation portal.
Would love to be able to access / update the blacklist on our own.

Kommentare: They were fast and amazing to work with. Best of all they did the migration, technical setup and integration for us for FREE while Yotpo, well they had us do it. When I said to YotPo I was leaving their response was just "Ok", lol...Highly recommend Okendo, they are hungry for business.

Vorteile: It's got a clean and simple interface unlike YotPo which is complicated and all over the place. They don't charge you based on the number of emails you send which Yotpo does and that just limits the number of reviews you can get which is not what you want when starting out with reviews. We got a special offer that matched YotPo's prices and helped our reviews grow massively. They also allow you to upload photos to reviews or ask questions. Also there is a lot more flexibility to make Okendo look like it's meant to be part of your site!

Nachteile: There is not much room to edit the emails look/feel, they are lacking some analytics tables that Yotpo has (although they integrate with google analytics now), and they don't have "you may also" like options for their emails which yotpo has. That said overall the pros definitely outweigh these cons.