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Was ist Okendo?
Ermöglicht Einzelhändlern die Erfassung und Darstellung von Kundenbewertungen, Reviews, Profilen, Fotos, Videos, Fragen, Antworten und Kommentaren.
Wer verwendet Okendo?
Stark wachsende Shopify-Einzelhändler.
Wo kann Okendo bereitgestellt werden?
Über den Anbieter
- Okendo
- 2016 gegründet
Support für Okendo
- Telefon-Support
- 24/7 Live-Support
- Chat
Sprachen
Englisch
Okendo Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
Okendo bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Okendo ist ab 19,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Okendo
- 2016 gegründet
Support für Okendo
- Telefon-Support
- 24/7 Live-Support
- Chat
Sprachen
Englisch
Okendo – Videos und Bilder






Okendo Funktionen
Bewertungen über Okendo

Fantastic product & team
Vorteile:
I work at a Shopify+ agency and we use Okendo's products extensively for our merchants. We have done 30+ installations of the various products. Okendo is a fantastic platform that I would highly recommend to any eCommerce merchants. The features available in each of their products is well thought out and enables any merchant to create and identify Superfans. The integration with Klaviyo in particular is absolutely invaluable. The onboarding experience is also always top-notch, and customer service is always a very high quality.
Nachteile:
Although I am forced to fill out this section, I don't see any cons about Okendo.
Favorite review platform so far
Vorteile:
We've tried many different review platforms (Judge.Me, Stamped.io, Yotpo) and Okendo has the competition beat when it comes to the combination of features and pricing. Their white-glove team helps with set up to ensure that the on-site display looks great, is there to help with integrations, and is available via chat for any questions.
Nachteile:
They've focused heavily on expanding to new products (Surveys, Quizzes, now Loyalty) and I think that's creating less of a focus on their core, original product. I'm concerned that in the long-run reviews may atrophy a bit, when compared to alternatives if they aren't iterating or releasing new features.
Feedback
Vorteile:
Ease of use - simple to navigate and integrates with other systems well
Nachteile:
price increase for what we actually use it for.
Verry happy customer!
Kommentare: Okendo has been a game-changer for us! The integration with Shopify was seamless, and setting up review requests was super easy. I love how customizable everything is, and the reviews have really helped build trust with our customers. Their support team has been amazing too—always responsive and helpful!
Vorteile:
I like the UI on the website. Backend is very easy to navigate and work with. Customer service very good.
Nachteile:
Pricing can be a bit sharper, especially for low volume smaller businesses.
In Betracht gezogene Alternativen: Judge.me und Yotpo
Gründe für den Wechsel zu Okendo: Customer experience, price, and UI. Good feeling.
Okendo is great and easy to use!
Vorteile:
I really like how Okendo is easy to use and integrates seamlessly with Shopify. Their support is great and would recommend to any business looking to have ratings and reviews set up quickly.
Nachteile:
I don't like that I'm not able to directly syndicate reviews with other retailers (since Bazaarvoice owns this segment), but hope that we can do this in the near future! Totally not Okendo's fault.
In Betracht gezogene Alternativen: Bazaarvoice und Yotpo
Warum Okendo gewählt wurde: Difficult to use and cost. Their support was not great as well.
Zuvor genutzte Software: Bazaarvoice
Gründe für den Wechsel zu Okendo: Okendo was the most cost-effective and their service integrates seamlessly with Shopify.
Excellent Reviews Product, Other Features Need Work, Satisfied Customer Nonetheless
Kommentare: Positive - I think we have liked the most important feature, Reviews.
Vorteile:
The review platform is easy to implement and to manage on the backend
Nachteile:
Quizzes is useful but the building tools are not the most efficient.
Solid review app for non-syndicated stores!
Kommentare: I was really happy with the software and didn't have any complaints with it - we just had evolving needs as a company, that Okendo wasn't equipped to meet. Syndication capability with our retail partners was the key one.
Vorteile:
Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.
Nachteile:
Syndication with key retailers was not possible, and the ability to do it manually was more expensive than competitors who could automate the syndication.
Easy to use and brands have a lot of control!
Kommentare: Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet.
Vorteile:
Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews.
Nachteile:
Review request templates don't look the nicest.
Value and flexibility
Vorteile:
Super easy setup, the Okendo team took care of 90% of it. Account management team is great, and they've been proactive about allowing us access to try other parts of the Okendo ecosystem.
Nachteile:
Nothing, I can't say enough about Okendo... it's great
Okendo and Shopify works great
Kommentare: Positive so far, hopefully we can fix deliverability issue.
Vorteile:
Easy integration into Shopify. The team was great with the setup and the UI was easy to use
Nachteile:
Seem like deliverability of review request aren't as good as other platforms.
Decent app that gets the job done
Kommentare: Overall pretty good app that's probably the best on market and satisfies our needs.
Vorteile:
Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages.
Nachteile:
No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster.
In Betracht gezogene Alternativen: Stamped.io
Warum Okendo gewählt wurde: Pricing and Yotpo was slower to load on site.
Zuvor genutzte Software: Yotpo
Gründe für den Wechsel zu Okendo: Pricing was the main choice, and Okendo was recommended by other industry professionals.
Love it
Kommentare: Overall very happy with Okendo.
Vorteile:
I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.
Nachteile:
I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.
I love them so much!
Vorteile:
We have been using Okendo for a couple years and it helps us get sales so easily. I love the photo option so users can submit photos.
Nachteile:
Honestly nothing, I love it so far and it helps us make money.
This is a great app!
Kommentare: Overall i'm extremely happy with my experience with Okendo! It's always been great value for our money
Vorteile:
I love that all of our reviews are in one place and they can be easily managed and made to fit our needs!
Nachteile:
I don't think there's anything that I don't like about Okendo
A great platform
Kommentare: We were able to collaborate easily as a team and sending many campaigns out via Okendo. The reporting is also very helpful!
Vorteile:
Very user friendly! It is so easy to navigate and comes with helpful dashboards.
Nachteile:
Nothing, it works for our company. We will continue to use it.
Easy & Effective
Kommentare: Overall, I am a big fan of Okendo. Their tools are easy to use and their team is extremely helpful to work with.
Vorteile:
Super easy to use, compatible with our other tools and software, and effective in achieving our goals.
Nachteile:
Wish there was more data being passed between platforms, and more customization available amongst the Okendo designs.
Mastering project management
Vorteile:
Facilitates referral programs by motivating existing customers to recommend other brands.
Nachteile:
There are limited options for real time communication and discussions within the platform.
Love IT! Has been amazing
Vorteile:
Has been a game changer, super easy to use for us and the customer, love the auto publish feature
Nachteile:
How much of a price jump there is between plans.
Best Review Software Out there
Vorteile:
Great and easy to use. Nice interface. Functions well with our site
Nachteile:
Takes too many clicks to add something to a group.
Okendo for Reviews
Kommentare: Generally I like the product and overall capabilities.
Vorteile:
I like the ease of use for posting / sharing reviews
Nachteile:
Very difficult to get answers to questions in a timely fashion. Understanding how we have been charged is challenging.

Great reviews and insights tool!
Vorteile:
Okendo was really easy to set up and set live on our site. The implementation team was incredibly helpful in matching the reviews widget theme to our broader site, as well as getting it deployed on time (and in a very quick turnaround window). It has been easy to use to monitor and manage customer reviews.
Nachteile:
There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes). I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet!
In Betracht gezogene Alternativen: REVIEWS.io
Warum Okendo gewählt wurde: Cost and functionality
Zuvor genutzte Software: Yotpo

Okendo Is Everything I Ever Wanted In A Customer Review App
Vorteile:
I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with.
Nachteile:
Customizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable.
Phenomenal Review Platform
Kommentare: Easy review platform to implement at an affordable price.
Vorteile:
We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page. Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.
Nachteile:
We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

Great functionality and very responsive customer service
Kommentare: Attractive customer reviews on every product page give customers the confidence to purchase. Okendo is customizable so that it fits with the look of our Shopify theme and it also integrates with our loyalty program so that customers who leave reviews through Okendo can get loyalty points.
Vorteile:
Okendo reviews look great on our product pages and help customers to buy with confidence. The price and the responsive customer service can't be beat.
Nachteile:
I have no complaints because every time we have any issue or any ask Okendo is very responsive.
Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price
Kommentare: We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection. For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience.
Vorteile:
Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience
Nachteile:
Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind. I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.
Antwort von Okendo
vor 6 Jahren
Hey Ivan, thanks for the review!! We've loved working with you and Kommando. To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews. Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings. Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs. Thanks so much!! ¿