Wer nutzt diese Software?
Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view
Durchschnittliche Bewertung34 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
Über SurveyMonkey CX
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations.
SurveyMonkey CX Funktionen
- Sammlung mehrere Kanäle
- Einstellungen (Personalbeschaffung)
- Gewinn- / Verlust-Analyse
- Nutzung-Nachverfolgung / -Analytik
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
Die hilfreichsten Reviews für SurveyMonkey CX
Bewertet am 20.2.2019
An Excellent CX Software!
Kommentare: My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.
Vorteile: The customer support you receive with Survey Monkey is excellent. They are always on hand via phone or email to help with any questions or queries you may have. The software itself is easy to use whilst being able to provide great insights into how our own customers rate all areas of our service, which in turn helps us to improve our own service as a business. The new reporting feature also saves us time when we have to create our own CX feature reports by providing us with an NPS score breakdown and also showing us our NPS trends.
Nachteile: It would be beneficial to have an export or download feature on individual responses as we do a lot of work through the month based on specific replies and this can make the process quite manual for us.
Bewertet am 27.2.2019
Survey Monkey CX - Pure Awesomeness!!!
Kommentare: Survey Monkey CX has added invaluable insight to our business. We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services. This has been invaluable in revealing what we didn't know allowing us to take appropriate action to improve our services and internal procedures and processes.
Vorteile: I like the overall simplicity of the UX which makes it really easy to follow and use. It's not easy to keep things simple but still deliver a professional product that is both easy to use and full of features.
Nachteile: There is a bit of effort required to maintain the contacts and keep this up to date. Would be good if this can be automated.