SurveyMonkey CX

SurveyMonkey CX

von SurveyMonkey

Wer verwendet SurveyMonkey CX?

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Was ist SurveyMonkey CX?

SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations.

SurveyMonkey CX – Details

SurveyMonkey

https://cx.surveymonkey.com/

Gegründet 1999

SurveyMonkey CX – Preisübersicht

SurveyMonkey CX bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für SurveyMonkey CX findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

SurveyMonkey CX Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Einstellungen (Personalbeschaffung)
Ertragsmanagement
Gesundheitswerte
Gewinn- / Verlust-Analyse
Kommunikationsmanagement
Konto-Benachrichtigungen
Kontoverwaltung
Kunden-Lebenszyklus-Management
Kundenbindung
Nutzungsverfolgung / Analyse
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden

SurveyMonkey CX – Nutzerbewertungen

Zeigt 5 von 44 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.6/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.5/5

An Excellent CX Software!

Bewertet am 20.2.2019
Libby D.
Customer Experience Executive
Personalbeschaffung & -besetzung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.

Vorteile: The customer support you receive with Survey Monkey is excellent. They are always on hand via phone or email to help with any questions or queries you may have. The software itself is easy to use whilst being able to provide great insights into how our own customers rate all areas of our service, which in turn helps us to improve our own service as a business. The new reporting feature also saves us time when we have to create our own CX feature reports by providing us with an NPS score breakdown and also showing us our NPS trends.

Nachteile: It would be beneficial to have an export or download feature on individual responses as we do a lot of work through the month based on specific replies and this can make the process quite manual for us.

Survey Monkey CX - Pure Awesomeness!!!

Bewertet am 27.2.2019
David M.
Senior Business Systems Administrator
Outsourcing/Offshoring, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Survey Monkey CX has added invaluable insight to our business. We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services. This has been invaluable in revealing what we didn't know allowing us to take appropriate action to improve our services and internal procedures and processes.

Vorteile: I like the overall simplicity of the UX which makes it really easy to follow and use. It's not easy to keep things simple but still deliver a professional product that is both easy to use and full of features.

Nachteile: There is a bit of effort required to maintain the contacts and keep this up to date. Would be good if this can be automated.

JNM Rise Inc. - Survey Monkey Review

Bewertet am 8.1.2020
Joshua M.
Founder / Principal Design / Consultant
Maschinerie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So far so good! My team and I will continue to use Survey Monkey primarily for feedback from customers allowing us to better serve their ever changing needs.

Vorteile: Survey Monkey offers a great platform we use for two reasons; 1. To complete anonymous surveys of service provided by our team to customers, and 2. If an employee moves on to other opportunities, it allows for a great way to have an exit interview and provide insight into retaining employees.

Nachteile: Survey Monkey was easy to use, and we choose when we send out the survey to the desired party. It really is easy to use and because of this, I had no problems at all with the software.

Great Circle

Bewertet am 15.2.2019
Daniel H.
Director of Performance Improvement
Non-Profit-Organisation Management, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has helped us focus more on our client/stakeholder experience and gives us the ability to survey more frequently. Their customer service has been exceptional.

Vorteile: Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way.

Nachteile: For our organization, there is a lot of functionality we wish the platform had. The ability to be an anonymous respondent, creating custom tags, emoji or slider scales, and more features for the automated reports.

The BEST CX Software available!

Bewertet am 13.3.2019
Crystal P.
Telephone Agent
Telekommunikation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.

Vorteile: SurveyMonkey CX is one of the best software I have used in a while, it is so simple to use, but what I really like about this software is how easy it makes to get customer feedback, comments, ideas, etc.

Nachteile: There is not anything really that I disliked about the SurveyMonkey CX software.