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Call Center Studio
Was ist Call Center Studio?
Call Center Studio ist ein KI-basiertes All-in-one-CCaaS, das all deine betrieblichen Anforderungen erfüllt, einschließlich Anrufen, Routing, Berichterstattung, Analyse und Verbesserung der Leistung. Mit Call Center Studio genießt du Skalierbarkeit und Effizienz mit CX-orientiertem, remotefähigen Pay-as-you-go-Modellen.
Wer verwendet Call Center Studio?
Alle Callcenter mit mehr als 50 Agents
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Call Center Studio
Weitere gute Alternativen zu Call Center Studio
Bewertungen über Call Center Studio
In Betracht gezogene Alternativen:
Call Center Studio makes our deployment easier.
Kommentare: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Vorteile:
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Nachteile:
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
In Betracht gezogene Alternativen:
Call Center Studio Experience ( 4 years )
Kommentare: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Vorteile:
very easy to use and economically inexpensive. I can get support very fast.
Nachteile:
This software is under the minuscule. I've been fine for 4 years.
Good software, can improve.
Kommentare:
Very practical for someone who need hourly, daily report.
Has all features for tracking, control and supervission.
Vorteile:
As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc.
Nachteile:
Sometimes there are some interference in the calls.
In Betracht gezogene Alternativen:
Aylin Kılıç -Planing Manager
Kommentare: overall comfortable to use, not complicated
Vorteile:
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
Nachteile:
There may be information boxes in the menus
Great system for monitoring calls and keeping track of representatives stats
Kommentare: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.
Vorteile:
I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.
Nachteile:
It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at
