Durchschnittliche Bewertung17 Bewertungen
- Gesamt 3.8/5
- Benutzerfreundlichkeit 3.8/5
- Kundenservice 3.4/5
- Funktionen 3.8/5
- Preis-Leistungs-Verhältnis 3.7/5
- Startpreis 12,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 1987
Über 8x8 Communications Cloud
Cloud communications platform that brings real-time analytics, virtual contact center, and unified communications into single solution.
8x8 Communications Cloud Funktionen
- Audio / Video-Konferenzen
- Call Center
- Chat / Messaging
- IVR / Spracherkennung
- Weiterleitung von Anrufen (Call Routing)
Die hilfreichsten Reviews für 8x8 Communications Cloud
Bewertet am 5.2.2019
Kommentare: Overall I love 8x8 I truly enjoy the conference calls, the fact I can arrange calls choose the host for other people not only myself! I arrange for my boss to have calls, I receive real time confirmation as to who accepts the invite to join her conference call as well! 8x8 is very convenient, when I hover over an employee's name I am able to tell if they are away, busy , or available. I am also supplied with extension and direct dial. I highly recommend this program, especially for businesses with multiple offices.
I have caller ID on my computer when a call comes through.
It offers the option to video chat.
I am able to schedule calls for my director. The calls have the option to be recurring!
Super Cool features!
I do not like that the software rings my computer and my phone simultaneously. There probably is a feature to disable however.
I also do not like that when I forward my calls, I do not have a caller Id to know that I am receiving a forwarded call from the office. However, again this could be user error and or my phone's setting. :)
Bewertet am 29.11.2019
This is an amazing dialer software for mid to large size contact centers.
Kommentare: Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with. I would gladly recommend 8x8 to other users.
Vorteile: This an optimal tool for many platforms like Salesforce, Zendesk, and many other softphone platforms, it allows multi-way calls and also comes with its own monitoring/Storing platform which is suitable for Quality assurance and overall interaction tracking.
Nachteile: It can come a little pricey, and, its UI is a little too mechanical compared to other platforms in the market. nonetheless, its capabilities overcompensate for such details.
Bewertet am 18.11.2019
Vorteile: Ease of use and iOS app. Also, the Office 365 add-in works great.
Nachteile: Need to download the software to take control and share screen during presentations.
Bewertet am 19.11.2019
Kommentare: Not great. We will be switching once our contract is up.
Vorteile: I do like the ability to be able to access your phones remotely. I occasionally work from home and it is helpful to be able to transfer the phones to my cell.
Nachteile: We have had so many issues with our office lines and customer service has not been able to resolve the issue after multiple calls and hours of time spent on the phone with them.
Bewertet am 4.1.2020
Use their VOIP line
Kommentare: Very satisfied with the product overall and will continue to use it.
Vorteile: Great calling app with a lot of features. Connection is generally good if you have LTE or fibre optic wifi.
Nachteile: Drop calls if connection isn’t strong. Also wish you could text pictures in the app for the cell phone.