Wer nutzt diese Software?
B2B customer service and technical support teams that support technology products.
Durchschnittliche Bewertung10 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.6/5
- Kundenservice 5/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.8/5
- Startpreis 99,00 $/Monat
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Boomtown Network
- Gegründet 2013
Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and seamless collaboration to orchestrate and automate exceptional customer experiences at scale. Boomtown also has an expert network where teams can seamlessly access programmable remote and field services to augment their existing operations.
- Code-Free Development
- Kontextabhängige Anleitung
- Virtueller Assistent
- Vorkonfigurierte Bots
- Wiederverwendbare Komponenten
- für Entwickler
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für Boomtown
Bewertet am 7.6.2018
We use Relay as the single software to support all of our customers.
Vorteile: Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together
Nachteile: So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch
Bewertet am 7.11.2018
Kommentare: Time it takes to solve customer support tickets
Vorteile: The thing I like the most about the software is it's relevancy for customer support. It is truly a support platform rather than just another software tool with narrow functionality. Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into.
Nachteile: The software did require some training to get started and get me feeling comfortable using the system. Once I played around in the software for a day or two, I got the hang of it pretty quick. Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise.
Bewertet am 6.11.2018
Vorteile: Lots of useful features with creating issues, chatting with techs, and seeing live issues. We even have the API integrated with our database so we can see the notes entered
Nachteile: My biggest thing I have noticed is when we enter merchants into relay and then try to search for them and they don't show up. Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts.
Bewertet am 21.11.2018
Reliable In Depth Reporting
Kommentare: Since integrating with Relay we've seen numerous benefits and couldn't imagine going back to our old platform. I hope they continue to build up the platform and increase reporting capabilities.
Vorteile: The reporting functionality of Relay is what really sets it apart. With a few clicks I have in depth reporting on the health of my portfolio. This helps me focus on scaling up my business.
Nachteile: The communication about new releases can be infrequent. With any new software there are hiccups and we have encountered them. That said, their support has been very helpful with our minor issues.
Bewertet am 9.11.2018
This is a great product!
Kommentare: I love it! My needs are smoothly met.
Vorteile: I love the interface and the ease of use.
Nachteile: No complaints, I've enjoyed all of the aspects of this software.