FantasticStay

Kommentare: I wish we could have gotten out of the gate with FantasticStay, but the thought of having all our bookings go through a platform for which we can't get any support is too scary. If we run into a snag and we lose revenue with no access to customer support, that is not a risk we are willing to take.

Vorteile: Excellent software, and well suited for the European market, and if you operate primarily on Airbnb, If you charge a full room rate and take VAT out, then this is the software for you. But if you're in the US and you charge a base rate for the room and add the local taxes on top, then forget this software, it doesn't support that kind of billing. They pretty much have all of the features we want with exception of taxes. We have to invoice our customers with base rate + GET and TAT, this software doesn't support it.

Nachteile: The tax fields are missing! And they cannot be configured by listing, which is actually incompatible with the way we do business in Hawaii, since all counties have different GET levels. And there is no integration into the channels for the taxes, the assumption is that they get taken out of the base room rate. This is not a solution viable for the US market. In addition, we couldn't get deep integration with any other channel except Airbnb, They said they do this via Rentals United, but we were told by Rentals United that the only way to get the software configured is if FantasticStay did it. That was a complete show stopper since the support from FantasticStay was virtually NONEXISTENT. We got ZERO help with onboarding, they couldn't be bothered to get us out of the gate even with just the basics.

Kommentare: streamlining operation

Vorteile: The agility and speed of new feature development in the FantasticStay is on another level that has really allowed us to scale! We have tried few products before, but they were solving only partially the needs that we have. For us the importance of being heard and provided with solutions fast is extremely important! I am looking forward partnering with FS Team

Nachteile: it was difficult for me to understand from the first look the source of the reservations in the multi-calendar, but the software team put a priority on that and resolve it in a week time.

Vorteile: I like the option Parent / Child listings. We can easy synchronize many airbnb accounts and listings. Also I like the mark up option, we can increase the prices with different % for each account and listing. I like that we have the option to move reservations from one listing to another and the calendar in the other channels can be free.

Nachteile: I like least that there is no option to see the full information about the listing - address, pictures, occupancy of the property, bed configuration etc.

Kommentare: Ease of everything.

Vorteile: "An absolute game changer in Airbnb property management! We have 80+ properties and FantasticStay makes our life far less hectic and paralysed in terms of operations. We could not have done it without them. Robust features, first class customer support. Highly recommended!"

Nachteile: All of the support are great people. I sincerly reccommend their services and support. They helped me a lot.

Vorteile: Great software! I am using it daily and I am very happy with it. It is well developed and maintained. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.

Nachteile: I am pleased with using it so far and I cannot point out any cons. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.