FantasticStay

Kommentare: I’ve used a few channel managers so far (Freetobook, Tokeet and Guesty) and this is the best I’ve found. I have found the guys to be responsive at adding new features and listening to what features I require.
There are still some things that need ironing out and developing, but on the whole this is the best solution I have found.
Thanks fs, keep up the good work 😊

Vorteile: [SENSITIVE CONTENT HIDDEN] and the team are very friendly and amenable and aim to please and sort things out as quickly as they can. They also put up with my constant questions and Improvement suggestions.
The recent link with Zapier (although currently in Beta version) as it means we can link with other apps making life more simple (Google spreadsheets, Podio, etc). Especially pleased we can now link to Xero our accounting software via Zapier as well to create invoices and other payment options. This really will be a game changer
They are just introducing me to a flat rate payment option which should create savings for us which is a good thing :)

Nachteile: The platform doesn’t create owner statements which is a shame - although we can now do this ourselves via Zapier. There have been issues with adding VAT to bookings via the website they offer - hopefully will be resolved soon. It would be useful to have a booking button widget to add to our own website rather than having to send customers to the fs website. It would be useful to be able to see more than one month of the calendar at a time. Minimum of two and up to six months would be very helpful.

But these are small niggles in the overall scheme of things.

Kommentare: Customer rep does a great demo. Talks about many features in development and sells the vision very well. We signed up - only option is quarterly - and when the wheels started falling off the bus and we couldn't get things to work properly support didn't seem to be able to address. Asked for a refund because we could not use the software... all requests have gone unanswered... total silence from everyone. I would suggest that you be very thorough in your requirements and you vet them all prior to signing up. Things that you would assume to work my not work as you need them to.

Vorteile: The UI is great... some good metrics. Has some "wow" type features that are cool like email capture and reviews submission... but the WOW just doesn't get past some base functionality mis-steps.

Nachteile: Taxing... Could not make this work correctly for the properties that we have. There was no way to get it setup to manage state and local taxes and those that are collected by the channels and those that we have to collect ourselves. There is no detailed reporting... I can't imagine going through a tax audit with the type of information available and improper calculations. Housekeeping... they leverage Asana a project management solution. I couldn't get this to work well with my housekeepers. Your properties must be listed on AirBnB even if NOT Active. If you did not have them there the system didn't work correctly. I have many properties that are NOT on AirBnB and was told the only way I could list them was to put them on AirBnB as inactive properties. Not an acceptable solution for me and the interface to "build them out" was not ready for use yet. Discounts and Addons - there is no support for doing things like coupon codes to discount a booking.. Things like AAA discount, military discount, frequent guest, etc... You also can not do addons for things like Early Checkin and late check out, pet fees, and the like. The out of the box website is just OK. It is a single format and you are allowed to insert a logo at the top of the page and an image but that's about it. It uses the information from AirBnB and those are the only reviews that it show... the system has no way of collecting your own reviews and publishing them. Owner

Kommentare: I wish we could have gotten out of the gate with FantasticStay, but the thought of having all our bookings go through a platform for which we can't get any support is too scary. If we run into a snag and we lose revenue with no access to customer support, that is not a risk we are willing to take.

Vorteile: Excellent software, and well suited for the European market, and if you operate primarily on Airbnb, If you charge a full room rate and take VAT out, then this is the software for you. But if you're in the US and you charge a base rate for the room and add the local taxes on top, then forget this software, it doesn't support that kind of billing. They pretty much have all of the features we want with exception of taxes. We have to invoice our customers with base rate + GET and TAT, this software doesn't support it.

Nachteile: The tax fields are missing! And they cannot be configured by listing, which is actually incompatible with the way we do business in Hawaii, since all counties have different GET levels. And there is no integration into the channels for the taxes, the assumption is that they get taken out of the base room rate. This is not a solution viable for the US market. In addition, we couldn't get deep integration with any other channel except Airbnb, They said they do this via Rentals United, but we were told by Rentals United that the only way to get the software configured is if FantasticStay did it. That was a complete show stopper since the support from FantasticStay was virtually NONEXISTENT. We got ZERO help with onboarding, they couldn't be bothered to get us out of the gate even with just the basics.

Kommentare: streamlining operation

Vorteile: The agility and speed of new feature development in the FantasticStay is on another level that has really allowed us to scale! We have tried few products before, but they were solving only partially the needs that we have. For us the importance of being heard and provided with solutions fast is extremely important! I am looking forward partnering with FS Team

Nachteile: it was difficult for me to understand from the first look the source of the reservations in the multi-calendar, but the software team put a priority on that and resolve it in a week time.

Vorteile: I like the option Parent / Child listings. We can easy synchronize many airbnb accounts and listings. Also I like the mark up option, we can increase the prices with different % for each account and listing. I like that we have the option to move reservations from one listing to another and the calendar in the other channels can be free.

Nachteile: I like least that there is no option to see the full information about the listing - address, pictures, occupancy of the property, bed configuration etc.