--- description: Detaillierte Informationen über Nextiva zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.com.de/software/175788/nextiva Seite: 1 / 38\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/175788/nextiva?page=2) > Mit Nextiva Chat kannst du den Umsatz steigern, einen schnelleren Service bereitstellen und die Effizienz steigern. Interagiere problemlos mit bestehenden und potenziellen Kund\*innen. > > Bewertung: **4.6/5** von 918 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Nextiva? Unternehmen, die mit bestehenden und potenziellen Kund\*innen in Echtzeit interagieren möchten und dann diese Interaktionen über die Customer Journey hinweg überwachen möchten, um einen vollständigen Überblick über Kund\*innen zu erhalten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 918 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Nextiva - **Region**: Scottsdale, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 25,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Anpassbare Berichte - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - Chat / Messaging - Content-Management - Daten-Import / -Export - E-Mail Marketing - Echtzeit-Chat - Echtzeit-Chat für Kunden - Employee Coaching Tools - Feedback-Management - Filesharing - IVR - Kollaboration mehrerer Nutzer - Kommentare / Notizen - Konferenzschaltungen - Kundenerlebnis-Management - Live Results Sharing - Mitarbeiteranerkennung - Mobiler Zugriff - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Nachterminierung - Online-Umfragen - PBX - Proaktiver Chat - Qualitätsmanagement - SIP-Trunking - Social Media-Überwachung - Transkripte / Chatverlauf - Umfragenerstellung - VoIP (IP-Telefonie) - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Workflow Automation - Zielmanagement - Zugriffskontrollen / Berechtigungen - Zwei-Wege-Audio und -Video - Überwachung der Beschwerden ... und 28 weitere Funktionen ## Integrationen (19 insgesamt) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... und 4 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Audiokonferenzsoftware](https://www.capterra.com.de/directory/32919/audio-conferencing/software) - [Marktforschung Software](https://www.capterra.com.de/directory/10041/market-research/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) ## Alternativen 1. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (698 reviews) 2. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (11047 reviews) 3. [Zoom Workplace](https://www.capterra.com.de/software/144037/zoom-video-conferencing) — 4.6/5 (14603 reviews) 4. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (876 reviews) 5. [Telnyx Suite](https://www.capterra.com.de/software/173804/telnyx) — 4.8/5 (195 reviews) ## Nutzerbewertungen ### "Great communication tool with good customer service." — 5.0/5 > **Suzi** | *24. April 2023* | Halbleiter | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. > > **Nachteile**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. > > On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees ----- ### "Travel Agency/Small Business" — 5.0/5 > **Sara** | *10. Juni 2024* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. > > **Nachteile**: I wish they had an option to have a separate ringtone ----- ### "Unrefunded Charges After Porting Away from Nextiva" — 1.0/5 > **Joseph** | *9. April 2026* | Medizinische Geräte | Empfehlungsbewertung: 0.0/10 > > Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva\! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6. Mai 2025* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Nachteile**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "Nextiva is A+" — 5.0/5 > **Ana** | *31. Januar 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ability to have a voip telephone system, online faxing > > **Nachteile**: I really do not have anything to say negative > > Excellent service and prices for all products combined ----- Seite: 1 / 38\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/175788/nextiva?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/175788/nextiva) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten