Nextiva

Nextiva Service

Vorteile:

We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money.

Nachteile:

We have not had any issues with our NEXTIVA service.

Nextiva is a stable provider but app could be improved

Kommentare: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Vorteile:

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Nachteile:

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Trying to leave Nextiva was a nightmare

Kommentare: I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Vorteile:

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Nachteile:

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

Nextiva helps with my call center needs

Kommentare: I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.

Vorteile:

The call clarity and reporting are a great asset.

Nachteile:

I don't have anything I don't like about Nextiva at this time.

Great Service - Customer Support is Effective.

Kommentare: Netiva has been a beneficial service to us in the important work we do. We are grateful for its user-friendliness and affordability.

Vorteile:

Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.

Nachteile:

Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.