Nextiva CRM

Wer verwendet Nextiva CRM?

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

Was ist Nextiva CRM?

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.

Nextiva CRM – Details

Nextiva

http://www.nextiva.com/

Gegründet 2008

Nextiva CRM – Kostenübersicht

Nextiva CRM bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Nextiva CRM ist ab 10,00 $/Monat verfügbar.

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Nextiva CRM video
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Startpreis

10,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

Nextiva CRM Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
Angebote / Vorschläge
Aufgabenmanagement
Dokumentenspeicher
E-Mail Marketing
Gebietsmanagement
Interne Chat-Integration
Kalender-/Erinnerungssystem
Lead Scoring
Lead-Generierung
Marketing-Automatisierung-Integration
Mobiler Zugriff
Segmentierung
Social-Media-Integration

Nextiva CRM – Nutzerbewertungen

Zeigt 5 von 236 Nutzerbewertungen

Gesamt
4,3/5
Benutzerfreundlichkeit
4,3/5
Kundenservice
4,3/5
Funktionen
4,3/5
Preis-Leistungs-Verhältnis
4,3/5
Jean H.
IT Professional
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.12.2018

"Nextiva delivered for our business"

Vorteile: 1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Nachteile: What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

  • Quelle des Nutzers 
  • Bewertet am 5.12.2018
David K.
IT admin
Geschäftsbedarf & -einrichtung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 11.10.2019

"Nextiva the Good the Bad and the Fugy"

Kommentare: The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.
Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.
Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Vorteile: Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Nachteile: 1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

  • Quelle des Nutzers 
  • Bewertet am 11.10.2019
Eli F.
manager
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 29.7.2020

"company is a scam"

Kommentare: Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.

Vorteile: decent IP phone system ,apps or not good though

Nachteile: Support and contract auto renews with letting you know

  • Quelle des Nutzers 
  • Bewertet am 29.7.2020
Juan B.
CEO
Outsourcing/Offshoring, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 11.12.2019

"DO NOT BUY"

Kommentare: Its been like walking across the Mojave desert barefoot.

Vorteile: Nothing. not a single thing... it's all glitchy

Nachteile: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 11.12.2019
Heather D.
Admin Support
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 23.5.2020

"Overall the product works and I see it improving overtime"

Kommentare: Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Vorteile: This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Nachteile: The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

  • Quelle des Nutzers 
  • Bewertet am 23.5.2020