ePACT

Kommentare: Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Vorteile: -I love that we are saving so much paper
-I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp
-I feel it is easy from a parents standpoint and admin to use
-Everything is right in one app where you need it to be
-The app function is awesome and really easy to use
-Overall I feel its a great software

Nachteile: -I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file.
-There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Kommentare: My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current.

Vorteile: Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived.

Nachteile: The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants

Kommentare: With ePACT, we have resolved our storage issue. We used to have numerous boxes of paperwork to store each recreation season. Now everything is on a little thumb drive. With ePACT we have gathered current information from participants. Our registration system doesn't always capture the most current information, however ePACT has the up to date email and phone number for all of our participants. Making messaging them easier! Our overall experience is EXCELLENT! We are so glad we ran into Wagner at the CPRS conference. ePACT is exactly what he promised us and more! The customer service is AMAZING.

Vorteile: We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Nachteile: Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Kommentare: Saving the environment, time and money.

Vorteile: Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Nachteile: I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well.
I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

Kommentare: I love using ePACT! it has made my job a lot easier over all and gives me a very effective & efficient way to communicate with parents. Very accessible and the staff at ePACT is all very helpful.

Vorteile: very accessible
Very helpful to get in contact with parents in program
easy use

Nachteile: That you cant view a profile while it is labeled outstanding.
takes every email from an account in ACTIVE NET even if the email is not valid