MemberSpace

Just use MemberSpace. Don't look anywhere else.

Kommentare: I coach a triathlon team. I bill my athletes monthly. I have a library of training plans and resources that I need to have available only to paying athletes. Memberspace does all of this!
I host all my files on my website. Memberspace puts a padlock on the "athletes only" pages. And it swipes their credit cards every month for me.
It really is a one-stop place for everything the back end of my business needs!

Vorteile:

Memberspace offers recurring payment plans that are AMAZING in their billing dates, ability to pro-rate, and ease of use. The customer service and technical support can't be beat. You never feel talked down to, and the answers are in plain speak. I have a Wix website, and the integration with that is INCREDIBLE! I can continue building pages in Wix and Memberspace just puts a nice little password portal on the pages I want. I( can use the templates and CSS that I've already created - I don't have to worry about making sure all my pages look the same across multiple platforms - because they are all in one platform (hosted on my website).

Nachteile:

There is a little bit of a learning curve, but the excellent technical support is such a help with that. After a few quick questions and reading some of their guides and watching the videos, I was a pro in no time.

Glad I let MemberSpace take on the nitty gritty details

Kommentare: Overall it's been very good so far. We're early but MemberSpace is a blessing and the least of my startup worries.

Vorteile:

Easy to understand and implement. Several really good features, and a very helpful and friendly support team for help with questions.

Nachteile:

I wish it had the capability to handle Groups for multi-level member control.

Where are the Reports?

Kommentare: MemberSpace works for what it does, and has helped small companies achieve ease of mind. However, I'm not sure how companies continue to grow without better tracking of their subscriptions.

Vorteile:

MemberSpace allows you to manage subscriptions, cancellations and upgrades of a member based website. The site is not cluttered and so easy to follow, and allows for non-technical people to implement tracking on their websites.

Nachteile:

There is essentially no reporting or tracking available outside of the single dashboard page you are brought to upon logging in. This shows up to 90 days prior, but does not allow granularity, segmentation, etc. Seeing as understanding the flow of your subscribers is crucial to most businesses I find this lack of a reporting sweet shocking.

Decent and Functional

Kommentare: Memberspace has been a good service to use as my membership takes shape and grows.

Vorteile:

What I like most is that the team seems to be improving what they offer and are open to feedback. They are also fairly quick to respond and help when needed - which is really important to me and what I do. Almost every function has an instructional video and the team really does try to make things as accessible as possible to us.

Nachteile:

When I began using the service, there were slim pickings for membership sites that weren't cluttered and intimidating. Now, there are a few other services popping up and if my clientele wasn't so tied in to the software - I'd be heavily entertaining other services. Not because the software is bad, but because other services are more competitive for the functions you're paying for and perks that you get.

Excellent personal support!

Kommentare: The service is above exceptional. I always receive an answer that is timely. I loved the support I recently received from [SENSITIVE CONTENT]. [SENSITIVE CONTENT] took the time to create a personalized video explaining exactly how to do what I was struggling to do on my own. Brilliant! :-)

Vorteile:

It's Canadian based. I like to do business with Canadians when I can.

Nachteile:

I honestly haven't experienced anything I wasn't overly happy with.

MemberSpace makes managing my membership community simple.

Kommentare: I've been very pleased.

Vorteile:

The ease in back end automation and ability to customize. I also like the flexibility in the pricing plans. I like being able to connect it to my website.

Nachteile:

Right now, I'm having trouble with migrating my paid members to my new website - for some reason they are not being charged since moving them over. I'd also like the ability to send emails to my members through MemberSpace.

Great Integration

Kommentare: Great first impression and had a great presentation of the product in a webinar. I have already implemented a club based website for a client.

Vorteile:

Ease of deployment and options to whitelabel.

Nachteile:

Maybe choose where the login overlay goes. With chat the two but heads which is what I found. Had to move my chat button but maybe yours can be center instead.

A great membership/paid content solution

Kommentare: I love how easy it is to set up and that your content is properly protected. The customer service team are amazing - not only helpful but thoughtful too. I highly recommend using MemberSpace.

Vorteile:

It's a great payment gateway solution to protected content or membership pages whilst keeping everything on your own website for full control. I recommend this to my clients a lot as it's a really affordable way to get started with a membership or paid content.

Nachteile:

There's a little bit of a learning curve and found the process of adding my clients a little confusing at first.

The absolute best

Kommentare: Overall, I'm incredibly impressed with its simplicity and functionality.

Vorteile:

MemberSpace was SO simple for me to set up and manage on my own. Their stellar customer service is UNMATCHED. Thank you for keeping me afloat during the pandemic as I embarked on building and launching a digital, on-demand yoga library. I LOVE MemberSpace!

Nachteile:

The only times I ever hit a snag, I had someone from MemberSpace contacting me within 10 minutes.

Memberspace has been a game changer

Kommentare: I put Memberspace in place last year and my membership has doubled since February. I used to get complaints all the time about my website but since I started using Memberspace that has all but disappeared. It has allowed me to create a whole member side of my website and I love being able to offer content to people who have invested in my business.

Vorteile:

I love the variety of options available to me in creating membership plans. It's allowed me to create the business I envisioned on squarespace. I was struggling with wordpress, web developers, and MORE. Now I have all the control I need over content and can do all the development myself (that's saying a lot!).

Nachteile:

The one thing I don't like is that I can't assign a plan to a member. If they sign up for an annual membership, and I think they are awesome and want to gift them with a lifetime membership, I can't. This is the smallest inconvenience, and not a big deal at all, but something I have wanted to be able to do.

Great Customer Service!

Vorteile:

MemberSpace answered our questions quickly which allowed us to implement the software seamlessly.

Nachteile:

There is always room for more customization options

Customer service is excellent

Vorteile:

Super responsive customer service and easy to use software. Very cost effective for us.

Nachteile:

Basic - but meets our needs so not an issue.

Memberspace Fan.

Kommentare: I'm a huge fan of this software. It is cost effective, requires minimal upkeep once set up, looks professional, and the Memberspace team are generous in their support.

Vorteile:

Running an online community has lots of moving parts. Memberspace makes it feel management from my end while looking professionally and working seamlessly for my customers.

Nachteile:

The set up is the most time-consuming aspect. That said, the guides that Memberspace have created are easy to follow and take the guess work out. On the few occasions I've needed support, the Memberspace team have responded wayyyy faster than expected and have gone above and beyond to help.

Tested every membership software out there... this is the one that worked!

Kommentare: Amazing. Their customer service is top notch. Their software never lets me down. IT JUST WORKS. They are constantly improving things.

Vorteile:

The thing that I liked most about this software was that every step of the customer flow process was thought through. It was one of the only softwares that I tested where they had an extremely simplified sign up customer account process. It seemed like every single other software out there added so many unnecessary pages for the customer to make it through. It feels like they really wanted to help you get less emails from lost customers.

Nachteile:

I really... like REALLY dislike Squarespace. It's one of the most blocky and limited site building platforms out there and I literally only have a SS site because I wanted to use Memberspace. I gave up on being my own site administrator because I wanted to spend time on other parts of the business... So I ditched Wordpress. I found absolute bliss with the new Wix sites. I've been doing online business since 2005, and Wix has changed my life. So I literally have 2 sites JUST so I could use Memberspace and have it jimmy-rigged to connect my membersite to my homepage site at Wix. I'll be using their Wix integration when they get that going. 2nd thing... the lack of Payment options has been hard. I've had countless people at this point tell me they can't use my product because we don't have PayPal. So that would be nice.

Improvements galore!

Kommentare: I can turn my SS website into a membership site without buying something like Kajabi, WordPress with their membership site plug-ins or some other tool.

Vorteile:

As a Squarespace user for over ten years, one of the biggest perks to MemberSpace is that it is designed perfectly for SS. It has turned my SS websites into powerful membership sites with easy to use interfaces and features.

Nachteile:

There are next to no cons, but making the analytics more robust is something MemberSpace is continually working on. The biggest challenge for membership sites and courseware is to KEEP MEMBERS ENGAGED. It's hard to know when you need to do that unless you know who has dropped off and who has low usage. MS is getting better and better at making analytics work for users.

Memberspace Review

Kommentare: Good software, Great price, excellent customer service.

Vorteile:

I needed to make a secure members-only area to store my classes and years ago, Memberspace was the only software company hooking up to Squarespace. I totally rely on Customer Support. Big thanks and shout out to [SENSITIVE CONTENT] who really helped me this week!!!

Nachteile:

Honestly-no complaints. I do miss being able to call someone at Memberspace on the phone for support, instead of texting, which is how customer support used to be. I have not been on a weekly chat, however, because you have to make an appointment one week in advance.

Great customer service

Kommentare: Just when you thought customer service was dead, here is Memberspace. never underestimate a kind and helpful email in a timely manner. They keep my business running!

Vorteile:

It's very user friendly and the employees are incredibly helpful.

Nachteile:

I wish I could manipulate the reports a bit more, but I know they are always working on updates.

Great Customer Service

Kommentare: Very happy with my overall experience with MemberSpace.

Vorteile:

Integration with my SquareSpace site was easy. Customer service is great. No major issues and minor issues have been handled quickly.

Nachteile:

I would like to see more customizable features added to the New Page Notification emails.

Customer support

Kommentare: Great so far!!!

Vorteile:

[SENSITIVE CONTENT]was SOOOO super helpful in answering all of my questions in full and detailed responses. Her reply was so quick as well. I really really appreciate the time spent to help me out!

Nachteile:

I just wish i was able to sort my users a little better. but that could also be on me to look into it more

The best membership product I've tried (and I've tried a lot of them)

Kommentare: MemberSpace is the best membership/subscription platform we've used for our company by-far. It's absolutely affordable while also completely packed with features. The support is great and I feel well taken care of by the team there.

Vorteile:

MemberSpace was incredibly easily to implement and their support staff has been incredibly helpful every time I've hit a bump in the road.

Nachteile:

In addition to digital membership benefits, our company also sends physical products to our members. Collecting addresses (and verifying them) is a challenge — especially compared to platforms that are built for subscriptions (like subscription boxes) — but we've found enough workarounds to make it worthwhile.

Highly Recommended

Kommentare: My overall experience with Memberspace has been exceptional. As somebody who is not a tech Expert, the software and support help guide me through the process of monetizing my video courses with ease. This has helped me scale my business and support teachers across the nation. I highly recommend Memberspace to other business owners looking for a way to scale their businessses.

Vorteile:

The user interface and Instructions make this software easy and enjoyable to use.

Nachteile:

Initially, there were a few features that I would have liked to see. However, over the last couple of years these features are available and working well.

Just What I've Been Looking For!

Kommentare: I love how they are growing and making flexible and cost effective pricing plans for their users. This allows newer businesses like me to afford what I need to grow my business at a reasonable cost. I was able to set-up one of my courses in no time. Very easy to navigate and utilize.

Vorteile:

I have been researching and using online course platforms for the past year and just settled on something to get me started. But, I was so excited when I stumbled across MemberSpace. It offers just what I was looking for! I love the fact that I can keep my online program on my website and not redirect my clients elsewhere. In addition, it's been extremely user friendly (even for non-techies like me :) When I do run into an issue, support is amazing and answers my questions within a matter of seconds most of the time. You will be hard pressed to find a response time like that anywhere. I also love the continuity and design flow my online program has with my website and brand. This really is a great option for Squarespace users looking for brand continuity, professionalism, and credibility as an online course creator, course, or company.

Nachteile:

My specific mail service doesn't directly integrate, but that's okay because there's a 'zap' for that :)

Customer Service deserves 10 Stars⭐️

Kommentare: It’s been easy to figure things out for the most part. When I goof up or get stuck, there are written instructions, video examples and INCREDIBLY responsive Customer Support Reps just na email away. I’m REALLY excited to have this professional, streamlined software to roll out to my existing membership!

Vorteile:

The ability to move the software with me if I change website hosting providers WITHOUT disrupting me membership base was VERY appealing to me.

Nachteile:

I wanted to disregard my free trial and start paying immediately - I’m THAT pleased!

Memberspace - easy to use with excellent service

Kommentare: Memberspace interacts seamlessly with other sites eg Squarespace, Vimeo etc - this interaction is vital to our business model

Vorteile:

Memberspace is reliable and help is always there when needed

Nachteile:

I would like the ability to export a report of the content links, not just a count of link interactions

You don't want MemberSpace, you NEED MemberSpace

Vorteile:

Anyone who runs a digital company that takes payment, that has content that is only to be seen by those members, that wants excellent customer service, that likes perks on a monthly basis with upgrades and updates, that builds multiple Squarespace websites but wants everything in one dashboard, that enjoys a smooth as silk user interface, that rejoices in the set it and forget it way of life... NEEDS MemberSpace. There is nothing else that scratches the surface on how amazing MemberSpace is.

Nachteile:

Nothing comes to mind. The only problem I had was trying to figure out what to do with all the time I saved by switching over to MemberSpace.