myClubhouse

The definitive tool to manage my club efficiently and without complications

Kommentare: Once set up, I was amazed at how easy it was to customize my website to my club's needs.

Vorteile:

I can fully customize my club website according to the needs and preferences of our organization. From member and event management to booking and payment management, everything is in one place and organized.

Nachteile:

So far I haven't found anything I don't like about this platform. It has exceeded all my expectations and has provided all the tools I need to run my club efficiently.

myClubhouse - our first year

Kommentare: We have been very impressed with myClubhouse, right from initial contact, product demo, first time set up from our exisiting database, then the huge range of features and fantastic customer support from [sensitive content hidden] and the team. We have reduced or eliminated most of the most onerous admin tasks, removed errors through previous cross-platform use and made it much easier for both our members and administrators to interact with the club. It might seem expensive at first, but is worth every penny - as treasurer I wouldn't want to do the job without it again.

Vorteile:

myClubhouse has brought together our membership list, joinging & renewals, events booking, finances and website. For the first time we have one place to administer everything. Hours and hours of admin have been saved across the committee, freeing us up to spend our time developing for our membership.The features are extensive and customisable, allowing us to make everything fit our structures.

Nachteile:

The only downside is the website has so many features it can be a bit of a steep learning curve to get started and learn how to implement what you want. The customer support is fantastic to help you though.

The Beadnell Sailing Club

Kommentare: Whilst I look at it and use it, a lot of members don’t , because mostly people find it difficult to join and pay for events. I don’t find it particularly user friendly. Also the whole years events should be on the events page and they are not, so people don’t look. Sailing events are available but most people still use their handbooks! There is no way for members to communicate with each other on the website, e.g to ask for crew

Vorteile:

It’s lay out is good. But it is not easy to add information

Nachteile:

I find it difficult to navigate, difficult to add an event, but then I have had no practice as others have taken over the duty, so although I’m supposed to help with events I really couldn’t add anything to the website without help as it’s been so long since I was initially shown.

Excellent platform for managing Membership and Events

Kommentare: Simply excellent, the support from the team has been fantastic and we are seeing new features being added on a regular basis. Where we have identified issues with the software the team have been very responsive in correcting these.

Vorteile:

As an integrated Membership and Event Management solution MyClubHouse has made a bif impact on our club. We now have the ability to ensure only current members can book onto events, as well as managing ability levels and integrated payment processing. The ability to filter data and save it as a view is also very powerful.

Nachteile:

The subscription area of the system is highly flexible but can also be quite complex. This maybe an area that could be simplified, especially for smaller clubs that don't have such complex membership models.

So many options to adapt and use

Kommentare: Overall, really positive experience with myClubhouse. Quick responses to queries, few running issues (if ever) and massive functionality. We have looked at other options but on testing some of them, none really stacked up.

Vorteile:

The best thing about myClubhouse is that everything is in one place for our day to day club management with regards membership and training sessions. The is a lot of functionality and add on options that we probably are not making the most of what is actually available. Any issues are quickly dealt with and any queries too. [sensitive content hidden] are quick to reply and open to ideas/suggestions. I've even had Zoom meetings with [sensitive content hidden] to show me how to do various things and talk me through features. Keeping members signed in for up to 14 days has made the mobile version of the site easier to use too.Equally, there are regular feature updates and changes, usually for the better too.

Nachteile:

As much as I love myClubhouse, it isn't always the most intuitive to use and I have learnt things through trial and error. I suspect this has more to do with the sheer amount of functionality available. I would love an app version for membership with regards them managing their own membership and ability to sign in to sessions and make payments - thats all an app version would need really (our members have mentioned this). I know the website works ok on mobiles, especially as screens get bigger but such is life!

Easy, time-saving, and comprehensive

Kommentare: It has transformed the management of all aspects of club life for the better - so much easier and efficient, which is invaluable to volunteer club administrators.

Vorteile:

The membership and subscriptions management features are the most important, but the fact that we administrators, and club members, can manage all aspects of club life in one user-friendly site is invaluable.

Nachteile:

Some of the explanations in the help boxes can be a bit wordy, but even this has improved recently.

Has been truly transformational

Kommentare: Excellent onboarding, configuration and ongoing support. We trialled another system before myClubhouse and myClubhouse was in a different league entirely.

Vorteile:

I was on the verge of resigning as Membership Secretary of Ely Runners as our old clerical process was so tedious and time consuming. This software has not only streamlined my processes and cut the time I spend on admin by about 80%, the rest of the club loves it too. Members can now see training sessions, who else is signed-up, and manage their own sign ups and withdrawals. Run leaders can take the register and have instant access to in case of emergency contact details. I no longer have to log into paypal and reconcile payments.

Nachteile:

Nothing really. It's quite complicated to get your head around at the start, but there's lots of support and once we all got into the new habits we flew with it.

myclubhouse review from Malden DSME ltd

Kommentare: Regular use of the system makes people familiar with the system. and it people are emailed links / shortcuts, this can help with getting at Events / Membership / Renewals and facilities etc.. The email system and email delivery tracking is particularly well done. Some management staff at Malden still find it difficult to get to what they see as something that should be simple, for example new members details waiting for approval does not have all the information need on one screen (we dont use automatic approval)

Vorteile:

Having a product platform myClubhouse that is managed by Simetrics, offloads the management and design of the platform, alls for regular maintenance and feature updates. This allows Malden to concentrate on managing is own 'Data' only to support its core business, in membership management, and supporting Event management to the public

Nachteile:

At some point it can be difficult to setup the system to meet Maldens core business without the intervention of myClubhouse that is managed by Simetrics.

Great Membership Management tool

Kommentare: Fantastic product with great customer support. The addition of new features such as duty rota management is a huge benefit.

Vorteile:

Consolidation of all membership data into a single place with the ability to collect subscriptions, register for events, and utilise the duty rota system provides a single access point for members and admin alike. The ability to consolidate users, or archive old users also allows data cleansing to maintain a good records and compliance with a GDPR process easy.

Nachteile:

Changing the subscription methodology is quite labour intensive, but if you stick to the same approach to fees this problem probably won’t affect many users.

Loyal MyClubhouse User

Kommentare: Taking monies manually and reporting back on this is a thing of the past. Everything we need in a subscription management system is available. The support is brilliant as well.

Vorteile:

We used to have coaches taking money each week for training sessions. The burden on coaches that just wanted to setup their training sessions and get on it was a nightmare for them. There was also delays in funds coming into the club and a real headache for treasurer. Switching to MyClubhouse allowed us to control all payments and have money coming into the club on a regular basis making cashflow much more manageable.

Nachteile:

Its a very robust system for our requirements so no cons for us

MyClubhouse has saved hours and hours and pounds

Vorteile:

It is a highly integrated platform which offers many features that make the back-end administration of a sports club very easy indeed. From managing team selection to creating bookable resources to collecting match fees - all sewn together very nicely

Nachteile:

Nothing to actually dislike - perhaps there is such a feature-rich environment that you can feel a little overwhelmed at times by all it can do.

Good product, backed up with the service and support

Kommentare: Replacing a legacy honegrown system that has grown up over the years was never going to be easy. myClubhouse, and the team behind it has made many efforts to fit our needs, and gives us new innovations that we hadn't considered as part of the releases.

Vorteile:

As a membership management system, it's pretty good.As a core website, it's responsive and allows us to manage our content .Events and payment processing also works wellThis is backed up by excellent support and regular releases and updates.

Nachteile:

There are some nuances and niggles, like Family management and collaboration capabilities. Ability to access data directly also frustrates me, but that's just because I prefer to see raw data!

Worth the investment

Kommentare: I’m happy with the product & service provided

Vorteile:

Having an online membership database with secure cloud storage in essential these days & voluntary organisations retaining paper based records are placing themselves of data loss & sanctions. Once the membership data has been added this system works well & hugely reduces the amount of admin time required which given that I am a volunteer is very important

Nachteile:

It can be cumbersome when you need to amend someone’s membership category, particularly if they’re changing to a different type of group membership & perhaps that could be made easier

MyClubhouse for Normandy CC

Kommentare: Very good, MyClubhouse have been prompt in getting back to queries and were very pro-active during Covid in building out and asset management tool allowing us to introduce a net booking system that could be managed to ensure numbers at nets were controlled. I've been very impressed with the support given.

Vorteile:

This software has transformed our membership fee collection. We have immediate transparency and along with the selection tool which is linked directly to a member's status we have been able to collect 99% of playing membership before the first league game of the season for the previous two seasons

Nachteile:

The reporting tool is quite clunky and can take a bit of getting used to as it is not particularly intuitive. Assistance was required to set up the initial membership work flow process but now that it is in it works well.

A great product with outstanding customer service

Vorteile:

The software is so flexible, and myclubhouse we’re, and continue to be, so supportive in making sure we are getting the best out of the site. Even contacting me to help solve an issue I hadn’t even raised yet.

Nachteile:

On the face of it, some of the setup can appear daunting. However this is just to allow ultimate customisation of every feature. The support, both direct and through the help pages, is great and has solved any issue we have come across.

Good overall solution for a club of our size.

Kommentare: I was a new administrator coming in after the site being well established. A bit daunting at first but bybtrial and error have managed to master most functions. A very responsive tech support from [sensitive content hidden] has been a great help. Some of the coding seems to be temperamental when setting up spaces, in particular our meet the committee page where details change. The formatting can fall apart sometimes needing to be fixed by HTML which to a non coder is daunting. Overall, great for the membership management and payment through the website plus online shop.

Vorteile:

Membership directory, payment taking through the website with differing payment types, event diary, online shop

Nachteile:

Interface isn’t particularly user friendly for a lot of our users. A GUI refresh would be great. Bulk operations are clunky and need refinement particularly for data cleansing to keep in compliance with GDPR

Great system easy to use

Vorteile:

Keeps our data secure, we can run various reports concerning the membership held. Our records are kept up to date. It is very easy to contact our members by email when needed at short notice to play in matches.Our members can check for rink availability and book online when previously everyone had to phone the club and we held manual paper records.

Nachteile:

I cannot think of anything at the present time.

Reviews

Kommentare: Nice people. Give zoom/video tuition when required. Not tried all the features as yet.

Vorteile:

Keeps the database of the membership and allows payments for products and discounts.

Nachteile:

Tricky at times. A few bugs to begin with, and some still being sorted out. Do not like the 'help/support'. Only done by filling a repetitive form and waiting for a reply. Sometimes you just need a quick phone call which would speed up the process as it stops workflow.

MYC helped us increase cash flow & reduce admin

Kommentare: It used to take us weeks of often stressful admin time (& money) to run our annual membership round but with MYC we have achieved record revenue income in a much shorter timeframe. Their customer help desk is first class.

Vorteile:

It offers great flexibility that feels as if the software was designed specifically for my Club. Suggestions for additional functionality are gladly received by the developers.

Nachteile:

Nothing really to add here. For a cricket club like ours all the core functionality is present and new versions and improved productivity tools and approaches are released frequently. Integration with our other processes was fairly seamless.

The Rock

Kommentare: Its been fantastic the support specifically from [sensitive content hidden] has been top-class. It's changed our organisation massively and brought us into the digital age.

Vorteile:

The ease of use, and the management of both events and members that it has.

Nachteile:

Some of the back end setting up can be confusing, but the support is great and i understand this gives it lots of adaptability for some many different clubs.

A big step forwards in club management

Kommentare: Very good software and the capabilities it gives us allowed us to navigate through Covid and beyond. A large time saving in administration with the automation of membership and renewals as well as the payments integrating into the Finance software.

Vorteile:

The ability to integrate our membership and payments into one system that is GDPR compliant.

Nachteile:

The web content part is a little basic needing some knowledge of HTML.

Great easy to use system

Kommentare: Really positive . Has made all our renewals and membership issues easy to deal with as well as running our open events .

Vorteile:

Keeping everything a club needs to run in one place- very easy to use and great support on setup and afterwards

Nachteile:

Very email heavy! Three emails for every transaction. Also very easy for a member to create duplicate records when they enter events open to non members

Badminton Club Membership Management System

Kommentare: Excellent and friendly support - especially during on-boarding. New features and functionality frequently added.

Vorteile:

Broad range of features. Excellent support. Broad range of user payment options.

Nachteile:

No mobile app, but I believe this on the roadmap.

Great new system for our club

Kommentare: Really good - particularly the support to help us get set up.

Vorteile:

Really flexible and intelligent system with loads of options.

Nachteile:

Bit more techs and complicated to set up

Review of Myclubhouse used by Team MK Cycling and Triathlon Club

Kommentare: Excellent

Vorteile:

Excellent range of functions that are very comprehensive and use friendly

Nachteile:

None that I can think of, everything works and it meets our needs