Trimble TMS

Trimble the BEST

Kommentare: I have been in transportation over 30 years and they have been the best system and support I have used.

Vorteile:

Easy to use and support is extremely helpful and understanding when you do have any questions. Someone is always on-call and are always kind, understanding and help you immediately.

Nachteile:

There is nothing I don't like about Trimble

Digitization for LTL Cross Border Transportation

Kommentare: Overall its been a good relationship over the past 15years, where we struggle is speed to market for version upgrades and support is slow to react to our needs. Lastly tighter account relationships would be great for advanced tech and roadmaps for how we can align to strengthen the product and client satisfaction

Vorteile:

That at its core it does what it needs to do for base Order to Cash requirements for the Transportation vertical.

Nachteile:

Not a platform that is advancing and keeping up with latest technology advancements! No Automation, RPA, ML and AI light on adapting open API's to allow for more integrations of advanced tools and making API management more native to the platform. EDI is a bear to work with, modern real time tools like mobile drivers applications and document management

Not Impressed

Kommentare: The support team is great, but they need some brains in the developmental department. They have made the software too cumbersome, click back and forth through several windows for parts orders and work orders. I have been using software since 1997 and this is the worst.

Vorteile:

The support team does a pretty good job. Wish I could say the same for the rest.

Nachteile:

If you like clicking through a lot of windows to complete 1 task, go for it. This is the software for you. Make a mistake, it erases your entry instead of letting you go back and correct it. You get to re-enter it. The big one for me is that the development team has been working on the month end report all year (it is not August) and we still have not had a correct report. This is a critical report for our organization.

Truckmate Dispatch

Vorteile:

I like that it is easy to track not only the trailers but drivers as well. Easy to set up routing and locations. It is easy to move around from dispatch to payroll and most of the time it is a quick fix when someone gets button happy. We have the option to send the loads directly to the driver and the system will track there movements, but we found it easier to manually move our OTR drivers. During the time of our transition from 2012 version to 2018 the problems we have encountered have been quickly fixed by the Trimble groups support team.

Nachteile:

No back button when the person who is manually moving the drivers and equipment gets a little to quick on the buttons. We updated our system and did some testing before going live and some of the hiccups we caught and thought were fixed carried over to the live version. We are a Intermodal trucking company and our original version from 2012 had custom moves that are not able to brought up to 2018.

Relliability

Kommentare: I have been a dedicated user of Trimble since the 1990's, very easy to navigate and train fellow employees.

Vorteile:

I know that I can call support and issues will get resolved quickly

Nachteile:

Minor quirks, like files locking up orders and equipment.