DeliverySlip

We are thrilled using DeliverySlip for emails containing our client's sensitive information.

Kommentare: It allows us to easily transmit sensitive client information by email, with no concerns about file size. This is extremely helpful in minimizing our paper delivery time and costs.

Vorteile:

It's directly integrated with Outlook, and branded with our firm name. Our clients can choose to load the add-on, or just use the web client to access their emails, so it's easy for them to use.

Nachteile:

There is not much that we don't like about it. The one thing we dislike isn't a software issue - it's an acceptance issue. Some of our clients don't quite understand the need for secure email yet, so it's sometimes difficult to convince them to set up a password to access their emails. However, that's not software specific.

Wonderful experience

Kommentare: Despite what I believe to be a small lack of customer service, DeliverySlip has been a wonderful experience. The easy to use software has been great for my business and I have turned on multiple clients to this great software. I hope DeliverySlip continues to grow and be as effective for others as it has been for me. Overall satisfied.

Vorteile:

I use encrypted emails for my business and DeliverySlip has an unbeatable rate in addition and is simple and easy to utilize. Highly recommend for any and all business and have turned on multiple clients to this easy to use software.

Nachteile:

I do not believe that customer support is very helpful. I had 2 issues last week (both at the same time and the first in almost a year) and did not feel that my questions were answered. Unfortunately calling the number did not yield any results and I had to rely merely on an email response which I did not find to be professional. I will say however that the staff I talked to multiple times when I called were very friendly.

Design and Ease of Use are Deficient

Kommentare: The law/tax firm, of which I am a customer, uses this. So I am to use it for security. We customers get no training, so it has to be highly intuitive (which is not bad), but the CON items I mentioned above are indeed "clunky" for its usage.

Vorteile:

Encryption seems to work well (a primary reason for this product). File upload and download are relatively easy (but sometimes muddy on how to find or use). It seems to be saving everything (altho following and finding material on different topics is not easy).

Nachteile:

As an end user of one of your clients, I seem to have some functions restricted (not available), which then requires additional work to circumvent what should have been easy. E.g., changing the subject/title of an email. I am not allowed. If several subjects are being addressed, tracking and finding relevant conversations and files is a real mess, not even separated by correct subjects. The english in the pop-up asking for this review was very poor. It starts "I Made DeliverySlip . . ." What? Made? I don't think so. DeliverySlip (which I had never heard of) was USED for my secure exchange. I have to loop through the Logon sequence about 3 times to get in (via using my email address path). After the prompt for password and providing it, it loops back to asking the "method" I want to use, so I supply that AGAIN, then it goes back to password, which was provided on the prior loop thru, and then I finally get the option to LOGIN. It is very consistent - - and poorly implemented - - but works. Lastly, I occasionally get email from the same staff OUTSIDE the secure services. I have no idea why. Is it their error, or a software error?

easy interface

Vorteile:

Simple and quick secure email exchanges are essential is protecting client privacy. The system works without a hitch the majority of the time.

Nachteile:

I use an ipad pro and i would really love it if I could use the app in the landscape/horizontal/desk position with a keyboard. It currently only lets me use it in portrait mode with the built in ipad keyboard. If I am typing a longer email where I need to type efficiently, I prefer the add on keyboard. So often I am looking at the app sideways. Not very convenient.

Faulty integration with Office 365

Kommentare: See above.

Vorteile:

We are a managed services provider. I feel it is secure and I am a compliance person.

Nachteile:

Only one of our 14 engineers have been able to make this integrate seamlessly with Office 365, therefore we do not push/sell this product very often. I personally spent days on the phone with support and they never could make it work on my device. When we install the plug in, every time you want to use it, it shuts the device down. We reloaded Windows 10 three times at Support suggestion.