Grasshopper

Grasshopper is an Amazing Tool for Entrepreneurs

Kommentare: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Vorteile:

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Nachteile:

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Great VoIP System

Kommentare: Overall, I have enjoyed our time with Grasshopper.

Vorteile:

I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.

Nachteile:

I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.

Grasshopper is the worst virtual company ever.

Kommentare: Their system wasn't worth the price. DO NOT USE THIS COMPANY.

Vorteile:

It is simple and easy to use, and you can easily set it up.

Nachteile:

Unbelievable! I cancelled my subscription in December 2022, but this company charged me again my credit card on January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.

The most features for the price

Kommentare: Very positive overall.

Vorteile:

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Nachteile:

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Full-featured phone system at a reasonable price

Kommentare: My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.

Vorteile:

It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!

Nachteile:

I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!

It’s fine- not the golden ticket

Kommentare: Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.

Vorteile:

Call blasting, business open/close hours, instant response, ability to customize voicemail messages.

Nachteile:

Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.

It works but nothing amazing

Kommentare: I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it.

Vorteile:

Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.

Nachteile:

Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.

Affordable option, but unreliable phone app

Kommentare: Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated.

Vorteile:

It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.

Nachteile:

The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations.

Would not recommend this

Kommentare: We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.

Vorteile:

What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.

Nachteile:

The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.

Stay away. There are much better products out there.

Kommentare: A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.

Vorteile:

Simplicity. No needing for additional equipment.

Nachteile:

Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.

Easy to navigate but offers only small features

Kommentare: Fairly okay. I still like using ring central

Vorteile:

Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good.

Nachteile:

No additional features and it kinda sucks.

Grasshopper is perfect for home, on the go and remote work businesses

Kommentare: As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!

Vorteile:

I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.

Nachteile:

I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.

Professional and affordable phone system for small businesses

Vorteile:

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

Nachteile:

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

Easy way to set up a professional business line

Vorteile:

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Nachteile:

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Avoid Ruby service add on; product needs updates

Kommentare: The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a plan that was only going to cost a few hundred dollars, quickly ran up to costing well over a thousand. I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it. To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in. I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue. It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.

Vorteile:

It served its basic purpose of voicemail.

Nachteile:

Over the few years I used it, they never made any upgrades. The ios app functioned well enough for basic things, but seemed to be forever just a beta product. The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome.

I've had Grasshopper for several years. It's one of the best investments I've made into my business.

Kommentare: The software is easy to use and definitely worth the money. I can't imagine running my business without it.

Vorteile:

I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Nachteile:

The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Grass-happy User

Kommentare: It is super easy to use to contact candidates for job roles. So great it is!

Vorteile:

I like softphones the most! really convenient!

Nachteile:

everything is fine for me so far so there's no least for me to like

Decent product for the price

Kommentare: We have a had a decent experience with it, especially for the price and simplicity.

Vorteile:

Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.

Nachteile:

About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

Great Service!

Vorteile:

Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!

Nachteile:

I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

Grasshopper has made it simple for me to run my business via phone no matter where i am

Kommentare: The software easily allows me to work remotely around the world

Vorteile:

Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Nachteile:

Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Grasshopper works perfect in our office where we are so reliant on cell phones.

Vorteile:

Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature.

Nachteile:

The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine.

Great to not have to carry Two Phones! And access to one phone line from multiple devices!

Kommentare: Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access the same business line whenever needed. I do wish we had less errors than we have experienced though. Still the best option we have found though. Customer service is quick and helpful, but they haven't always been able to fix the issues I have had.

Vorteile:

I was tired of carrying my personal phone and my business phone. Now I have access to both phone lines on one mobile device. Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!

Nachteile:

It has a lot of great features, but seems to have quite a few glitches as well. We have missing text messages on occasion and random errors like that.

No other system compares

Vorteile:

Very cost effective, great features including mobile app, sound quality quality, and customer support

Nachteile:

The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.

I need a Phone!

Vorteile:

You can pick a new number or port your current number over and use Grasshopper features. Toll-Free numbers, this is what we use for marketing so we can track the calls I like the fact we use vanity numbers easy to remember and more people call on a toll-free line. We have not gotten to use the apps yet but, having personal and business on one phone is great. Voice mail text is also great I can read and see fast what is going on without dialing back into the system.

Nachteile:

The cons not many at all I found the pricing good, the features are rich, and the monthly option or pay annaully is great.

Its great

Vorteile:

This software is pretty easy to use! it gets the job done and gives you your own personal extension so you can get back to the clients that need your help. I love that it has apps that you can download onto your computer. it just adds to ease of use of the software.

Nachteile:

This software is great to use but can always use improvements. The interface needs some work for the ease of navigating but overall its ok. It can be inconvenient when the system will glitch the call history and either switch numbers or not even record them. It can always use some work, but overall its a great program.