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Grasshopper
Was ist Grasshopper?
Mach die Welt zu deinem Büro mit Grasshopper, dem virtuellen Telefonsystem für kleine Unternehmen. Erhalte eine lokale, gebührenfreie oder Vanity-Telefonnummer für dein Unternehmen oder bring deine eigene Nummer mit. Leite Anrufe überall hin weiter und nutze die mobilen Apps und Desktopanwendungen, um mit Kunden über Sprache oder Text zu kommunizieren, werde in Echtzeit über verpasste Anrufe und Sprachnachrichten informiert und lass deine Sprachnachrichten transkribieren und per E-Mail versenden. Teste die Software 30 Tage lang mit der Geld-zurück-Garantie.
Wer verwendet Grasshopper?
Das virtuelle Telefonsystem Grasshopper wurde für kleine Unternehmen entwickelt und erfüllt die Anforderungen selbständiger Unternehmensinhaber*innen und kleiner Unternehmen effektiv.
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Grasshopper
Bewertungen über Grasshopper
Grasshopper is an Amazing Tool for Entrepreneurs
Kommentare: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.
Vorteile:
Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)
Nachteile:
Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.
Antwort von GoTo
vor 9 Jahren
Hi there, Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :) - Mary
Great VoIP System
Kommentare: Overall, I have enjoyed our time with Grasshopper.
Vorteile:
I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.
Nachteile:
I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.
Worst Phone Service Ever
Kommentare: They have terrible policies, customer service and the product is incredibly glitchy
Vorteile:
I liked that the app was supposed to put all my voicemails in one app
Nachteile:
They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal. I lost 14 irretrievably, invaluable voicemails. Customer service did nothing to help retrieve them. They didn't email me to let me know my account was closed or anything so for weeks I had no idea I had lost the voicemails. The edits you make on the app take 20 minutes sometimes to come through. Terrible waste of time service. Wish I'd never heard of them
In Betracht gezogene Alternativen:
The most features for the price
Kommentare: Very positive overall.
Vorteile:
Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
Nachteile:
Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Full-featured phone system at a reasonable price
Kommentare: My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
Vorteile:
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
Nachteile:
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
In Betracht gezogene Alternativen:
It’s fine- not the golden ticket
Kommentare: Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.
Vorteile:
Call blasting, business open/close hours, instant response, ability to customize voicemail messages.
Nachteile:
Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.
It works but nothing amazing
Kommentare: I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it.
Vorteile:
Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.
Nachteile:
Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.
In Betracht gezogene Alternativen:
Affordable option, but unreliable phone app
Kommentare: Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated.
Vorteile:
It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.
Nachteile:
The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations.

Would not recommend this
Kommentare: We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.
Vorteile:
What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.
Nachteile:
The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.

Stay away. There are much better products out there.
Kommentare: A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.
Vorteile:
Simplicity. No needing for additional equipment.
Nachteile:
Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.
The Best Virtual Phone System There Is!
Kommentare: My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!
Vorteile:
That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature! With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier! Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.
Nachteile:
My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.
Grasshopper is the worst virtual company ever.
Kommentare: Their system wasn't worth the price. DO NOT USE THIS COMPANY.
Vorteile:
It is simple and easy to use, and you can easily set it up.
Nachteile:
Unbelievable! I cancelled my subscription in December 2022, but this company charged me again my credit card on January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.
Great for small business
Kommentare: Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.
Vorteile:
Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.
Nachteile:
The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.
Easy way to set up a professional business line
Vorteile:
It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.
Nachteile:
They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.
Antwort von GoTo
vor 7 Jahren
Glad to hear Grasshopper made it easy to get setup with a professional business line! We appreciate the feedback on the greeting process. The easiest way is to do this from your computer, no pin needed.
Best small operations phone solution!
Kommentare: A cost-effective phone system solution for our rag-tag team of entrepreneurs.
Vorteile:
Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better!
Nachteile:
International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand.
Small Business Phone Solution
Kommentare: Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it.
Vorteile:
As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome.
Nachteile:
None that I can think of at this time. That must be good.
Grasshopper is Awesome!
Kommentare: When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.
Vorteile:
Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.
Nachteile:
No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.
Antwort von GoTo
vor 10 Jahren
Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future. I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary

Up to recently, my experience has been very good. Something has changed.
Kommentare: We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number.
Vorteile:
The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.
Nachteile:
Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.
Antwort von GoTo
vor 7 Jahren
Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know.

Great solution for virtual phone systems
Kommentare: We've been successfully using Grasshopper from the last 2 years and it works as expected.
Vorteile:
It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.
Nachteile:
I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.
Using grasshopper for our small businesss.
Kommentare: Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize.
Vorteile:
Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls.
Nachteile:
The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers.
Grasshoper helps entrepreneurs scale their office environment
Kommentare: My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful.
Vorteile:
I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.
Nachteile:
I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.
Easy to use, convenient, and best customer service I've ever experienced
Kommentare: Our main business line and my personal business line are both through Grasshopper, and all of our calls are handled easily and efficiently. Very satisfied with our VOIP, and have no desire to change anytime soon.
Vorteile:
SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly. Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
Nachteile:
Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others.
Your office on the go! Answer anywhere!
Kommentare: Pretty good product overall. Would recommend for small businesses. Easy to keep track of and follow up on phone calls or messages. Could improve some functionality for offices with more than one extension number and easier communication between the two. Great for smaller call volume use and offices on the go.
Vorteile:
Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line.
Nachteile:
Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default.

Good virtual PBX for SMB
Vorteile:
As a virtual PBX Grasshopper does the job. It works for us to allow inbound calls to a 800 number from a website and we look and feel like a much larger company. Works well for inbound calls, easy transfers to user and good options for setting up time of day routing and the like.
Nachteile:
Costs for international calls are too high. Our users don't tend to like the app for outbound calls/texts so it can be a pain that conversations quickly move off of the platform. Would be better if the app was under more constant development. Cost is also high for the VOIP features. We primarily use it for inbound calling due to these reasons.
Perfect for remote businesses!
Kommentare: We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
Vorteile:
Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.
Nachteile:
So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.