Wer verwendet Hatch?

Hatch is built for home improvement contractors to manage and automate all their homeowner communications in one workspace.

Was ist Hatch?

Hatch is a messaging platform that connects home improvement contractors with their leads over text, email, and phone. From one collaborative workspace, sales teams can instantly message new leads, nurture them pre-sale to post-sale, and then rehash the leads that dont buy.

Hatch – Details

Hatch

https://usehatchapp.com

Gegründet 2016

Hatch – Kostenübersicht

Hatch bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

Hatch Funktionen

CCM-Software
Batch-Daten Kommunikation
Chat / Messaging
Content-Management
Druck-Management
E-Mail-Verteilung
Multi-Channel-Kommunikation
On-Demand Kommunikation
Personalisierung
Video-Inhalte
Vorlagen-Management
interaktive Inhalte
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management

Der Softwareanbieter hat diese Information nicht vervollständigt.

Angebotserstellung
Anrufmanagement
Chancenmanagement
E-Mail Marketing
Gebietsmanagement
Kampagnenmanagement
Kanalmanagement
Kontaktmanagement
Kundendatenbank
Leadmanagement
Leistungskennzahlen
Provisionsmanagement
Verkaufsprognose
Vertragsmanagement
Vertriebsaußendienst-Management
Zugriffsquellen-Verfolgung
Anrufaufzeichnung
Audio / Video-Konferenzen
Beurteilungen
Einstellungen (Personalbeschaffung)
Gamification
Integrierter Autorensystem-Kurs
Leistungskennzahlen
Lernpläne
Zielsetzung / Nachverfolgung

Hatch – Nutzerbewertungen

Zeigt 5 von 6 Nutzerbewertungen

Gesamt
5/5
Benutzerfreundlichkeit
5/5
Kundenservice
5/5
Funktionen
5/5
Preis-Leistungs-Verhältnis
5/5
Matthew H.
President
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.4.2020

"Must Get Follow-up Software"

Kommentare: I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software.

Vorteile: This follow up software integrates with our CRM and works flawlessly. It sends text messages and emails to lead source until they respond. This way, our cleaning company is sure to let potential customers know that we REALLY want their business. It also gives us a chance to offer further discounts or give extra attention to get the potential customer to book our home cleaning service. It is simple to use and and very useful. The support staff is very responsive.

Nachteile: The price tag for my small company seemed a little more than I really felt comfortable paying. I feel many of the people that contact via Hatch would have called us back anyway. The follow up could / should be done by my office staff. When the COVID -19 crises hit and our company lost 70% of revenue I felt I really needed to put a pause on Hatch until business was back to normal. The staff at Hatch was understanding and was prepared to pause billing until pandemic is over. Alternatively, I asked if they could target all my customers (inactive and active) about 27K contacts. They worked hard to put together a strategy to contact everyone in our data base. I sincerely appreciate their willingness to adapt to the crises and help get people scheduled. I have searched extensively for another platform that can do the same thing for a lower price tag without success. I am confident that Hatch is worth the money, especially since they were so abiding when the sh!t hit the fan with Coronavirus. I look forward to seeing how Hatch evolves.

  • Quelle des Nutzers 
  • Bewertet am 24.4.2020
Daniel Q.
Marketing Manager
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.5.2020

"Hatch is a total game changer"

Kommentare: It's hard to imagine our business before Hatch. It has opened up so many new doors for us.

Vorteile: With Hatch I can contact specific groups of clients instantly and regularly.

Nachteile: Their customer support is very thoughtful and helpful. Any small issues I've had have been addressed promptly.

  • Quelle des Nutzers 
  • Bewertet am 7.5.2020
Jeff H.
Call Center Manager-Supreme Commander
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.4.2020

"LOVE IT!!"

Kommentare: Thus far, it has exceeded my expectations from functionality to the level of responsiveness and customer service that I have received from [SENSITIVE CONTENT HIDDEN], she is a rockstar for sure!!

Vorteile: Integration was simple and smooth, zero issues or concerns with that. I utilize Hatch daily( all day) to supplement and reinforce our call center efforts and have found it to be unbelievably effective in not only generating new interest that would have cost substantially more through normal call center procedures but also to validate upcoming appointments. I really love the new voicemail drop system and anticipate it being another valuable tool that we can add to increase to our monthly sales.

Nachteile: I do wish there was a feature for us to set up for an internal chat to communicate to all members of our team collectively. Also, I wish there was a full integration with our lead tracking system, lead perfection- it would save me quite a bit of time of updating statuses into both systems.

  • Quelle des Nutzers 
  • Bewertet am 30.4.2020
Todd L.
Colorado OPS Rep
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 1.5.2020

"Thumbs up for Hatch"

Kommentare: Moving incoming files around and forwarding them to the proper peers.

Vorteile: Once I was properly trained with the software it was very easy and I enjoy using.

Nachteile: Initially, it didn't make sense to me (as any new thing is) however I have quickly worked through it.

  • Quelle des Nutzers 
  • Bewertet am 1.5.2020
Anthony R.
Marketing Specialist
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.4.2020

"Hatch Review"

Kommentare: Definitely helps to generate new sales leads for my employer.

Vorteile: Product easy to use! Very user friendly, and I enjoy using it!

Nachteile: I really have no complaints at this point, definitely helps me do my job!

  • Quelle des Nutzers 
  • Bewertet am 30.4.2020