von Opiniofi Technologies4.5/5 11 Bewertungen
Wer nutzt diese Software?
Survaider's target market includes industries like Restaurants, Hospitality, Retail, Hospitals/pharmaceuticals, and Automobiles.
Durchschnittliche Bewertung11 Bewertungen
- Gesamt 4.5/5
- Benutzerfreundlichkeit 4.5/5
- Kundenservice 4.8/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.5/5
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Opiniofi Technologies
- Gegründet 2015
Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality.
- Befragung / Umfragemanagement
- Prädiktive Analytik
Die hilfreichsten Reviews für Survaider
Bewertet am 13.11.2018
best tool to monitor ranking
Kommentare: I did not face any issues so far with survaider
Its helps me to monitor my units review and ranking, of all guest satisfaction and feedback
Nachteile: Nothing so far, can include other portal also
Bewertet am 5.11.2018
Kommentare: Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way
Vorteile: Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go.
Nachteile: None as such. It would be useful if we can track and avoid fake reviews on google
Bewertet am 23.7.2018
Using Survaider is a great experience
Vorteile: It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are.
Nachteile: Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports.
Bewertet am 9.11.2018
REVIEW ON ORM SOFTWARE OF SURVAIDER
Kommentare: We are associated with Survaider by and large for almost one year. Yes we have got benefited through them as ORM is being maintained more prominent than before but they should organize a weekly meeting with us for better prospect. Correspondence need to be addressed properly and that too on time.
Vorteile: Very punctual to deliver the customer feed back
Nachteile: Tracking of more customer and receiving the feed back should be more in numbers while it is concerned with ORM for any organization. Interaction with the customers( hotels) should be maintained on weekly basis to know the Pros and Cons and get updated for better service.
Bewertet am 16.7.2018
Good Experience using Survaider
Pavan kartheek M.
NPS Scores along with Competitors
Vorteile: Aspect scores feature, helps us to analyze different aspects of the hotel which needs immediate attention. Review reply feature is also helpful as it saves time by bringing all reviews at one place.
Nachteile: Currently, we are unable to reply to Yatra and Booking. Com sites. SMS and direct email option should start at the earliest. It would be great if you can start these options.