OneTrust

OneTrust mit Bugs und ohne Lösungsorientierten Kundensupport

Kommentare: Leider habe ich keinen guten Eindruck von dieser Software oder dem Unternehmen. Alle Mitarbeiter sind stets bemüht aber wirklich vorankommen ist sehr müssig. Es ist teilweise buggy und Lösungsvorschläge kommen nicht immer vom Support sondern aus eigenen Reihen. Es wird auf den nächsten Sprint/Release vertröstet oder auf einen Kollegen verwiesen. Wir haben dieses Tool im Bereich Cookie Präferenz eingesetzt und sind ein Stück weit von One Trust abhängig um gesetzlich korrekt auftreten zu können. Dies ist nicht gewährleistet und ist meiner Meinung nach ein Unding!

Vorteile:

Das Prinzip eine URL schnell mit dem Tool verbinden zu können und die gewünschten Einstellungen vorzunehmen.

Nachteile:

Der Kunden Support, die Einführung in das System, die Wartezeiten auf Lösungsvorschläge

Incredibly useful for any organisation wanting to achieve ISO 27001 certification/compliance

Kommentare: Fantastic experience, I don't how we would have achieved ISO 27001 certification without Tugboat Logic. It certainly is making our organisation a lot more secure. If we were to manage ISO 27001 compliance without Tugboat it would cost us many hours and salaries, so it is also a money saver.

Vorteile:

The ease of use and how intelligently the system was designed is a huge plus. There are so many integrations available to reduce manual work. User management is great too. Outrageously affordable considering everything you get.

Nachteile:

Would be good to have the ability to upload completed excel questionnaires in vendor assessment tool. For global organisations it would be great to have the UI localised in other languages and options to translate policies and procedures.

Very complete to run a solid Data Privacy programme

Vorteile:

Perfect to run a Data Privacy programme even in large organizations. It allows you to easily keep track of all different aspects, from data mapping of 3rd party providers to recording assets and processing Subject Access Requests. Colleagues in other Privacy-related teams also use it to track consumers' consent successfully. The interface might look retro, almost basic, but it has all the functions a team needs to ensure accurate recording of processing activities and compliance with GDPR and other Data Privacy Regulations. I also really appreciate the learning section on different countries' regulations and the new features that are being developed such as the integrated redaction feature.

Nachteile:

It can upload things a bit slowly sometimes. There also seem to be limits to the size and types of attachments you can upload, but nothing major. As already mentioned, the interface could be improved for an easier user experience. These are minor issues, mostly cosmetic, that take nothing away from how useful this programme has been to my team. 10/10, I would recommend to anyone looking to start a centralized Privacy programme.

No support on Github, problems ignored

Vorteile:

It is working, but I have size issue that need to be solved

Nachteile:

OneTrust does not answer problems on Github. I got a big size issue with OneTrust on iOS / Flutter, making the app 40 Mo heavier than expected, the question has been unanswered since 1 month, and it seems other questions get ghosted.

Vastly improved our data security process and overall compliance

Kommentare: Very positive. Customer support helpful.

Vorteile:

We compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase.

Nachteile:

Our network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times.