Wer nutzt diese Software?

Customerly hilft mehr als 3.000 Unternehmen weltweit, Kunden zu akquirieren, zu automatisieren und zu halten. SaaS-Besitzer, Web-Agenturen, Vermarkter und lokale Unternehmen verwenden Customerly jeden Tag.

Durchschnittliche Bewertung

31 Bewertungen
  • Gesamt 4.6/5
  • Benutzerfreundlichkeit 4.6/5
  • Kundenservice 4.5/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Startpreis 24,00 $/Monat
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Customerly
  • http://www.customerly.io/
  • Gegründet 2017

Über Customerly

Best-in-Class-Customer-Lifecycle-Software: Unterstützung, Automatisierung und Feedback.

Der perfekte Live-Chat, der vollständig in deine Plattform integriert ist. Videoanruf mit integrierter Bildschirmfreigabe. Screenshots.

Customerly Funktionen

  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung

Die hilfreichsten Reviews für Customerly

Customerly – A Live chat built for startups.

Bewertet am 5.7.2019
Nenad J.
Founder
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: 5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.

Vorteile: This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.

Nachteile: There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

The powerful support live chat for any website

Bewertet am 9.8.2019
Cuong T.
Founder
Internet, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!

Vorteile: The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool. In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads. To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it). Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.

Nachteile: The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.

Customerly Saved Me

Bewertet am 4.9.2018
Marco C.
Co Founder
Fotografie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel

Vorteile: I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Nachteile: Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Not quite there yet

Bewertet am 28.8.2019
Verifizierter Rezensent
Independent Contractor
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution.

Nachteile: The UI is often buggy and confusing to use, and the customization features are severely lacking.

Promising but horrible non-existant customer service

Bewertet am 19.2.2019
Roderich R.
CTO
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
1/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox.
Strangely this was never specifically setup nor could we find any settings that would do this.
We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it.
Absolute nightmare product.

Vorteile: Price and Feature Set are well balanced.

Nachteile: Non-responsive support.
Missing help documentation
Convoluted Setup with minimal explanation

Antwort des Softwareanbieters

von Customerly an 20.2.2019

Hi Roderich,

I'm sorry you had this experience with Customerly.

I'm sure that Gianni has replied to you yesterday explaining how MX works.

If you setup your MX pointed to Customerly we handle all the incoming emails as conversation.

This is a feature of ours is not a nightmare.

When you set up the MX record we flag it as Optional. Is not required.

This was explained from Gianni and you said that was clear to you and was fixed.

If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this.

Thanks for your review

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