Was ist iDMS?
Auto Dealer ist eine Buchhaltungslösung für private Autohändler und Händler mit Direktfinanzierung mit verschiedenen Buchhaltungsintegrationen wie QuickBooks, Lender Portal, EPS, GPS und vielen mehr.
iDMS – Details
iDMS – Preisübersicht
iDMS bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für iDMS findest du unten.
iDMS – Nutzerbewertungen
Zeigt 5 von 54 Nutzerbewertungen
Bewertet am 6.3.2019
Best Website & Inventory Platforms
Kommentare: Overall, this company is not one to take lightly. These guys are constantly coming out with bigger and better things while also keeping their support team top notch. There is not much more you can ask for from a consumer standpoint.
Vorteile: I have used many different inventory and website platforms, and Dealersocket is at the top of the competitors in both areas. This company is so innovative and constantly working to better the products they have to offer. Not to mention the support for all of the different products is the best I have ever experienced. There is no such thing as opening a case and waiting a week until you have to reach back out again and remind them about it. Everything has either gotten taken care of that same day or as fast as they possibly can. When it is not completed that same day, the support rep reaches out to me to update me on the status. That is very rare in this industry and is like a breathe of fresh air!
Nachteile: The only complaints I have are the capabilities of the website software and what is able to be changed and created by the dealer. I am very technologically inclined and have many ideas and projects for my websites and I have yet to find a provider that can keep up with my ideas and demands, but DealerSocket comes the closest and will always work with me on an idea and they will try to turn it into a reality for me.
Bewertet am 21.5.2019
Decent CRM, but not perfect
Kommentare: Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us.
Vorteile: It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software.
Nachteile: The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database. Other glitches that pop up from time to time.
Bewertet am 5.1.2020
Easy to use
Kommentare: Overall not bad
Vorteile: Easy to use, I like that you can put multiple vehicles of interest in as compared to other CRMS I’ve used were you can only put one.
Nachteile: Customer service is hard to reach and unable to answer seemingly easy questions.
Bewertet am 15.11.2019
Dealer Socket CRM
Kommentare: We use this to print our buyers orders for sold vehicles and track customer information.
Vorteile: It is very easily navigated and and most anyone can learn it quickly
Nachteile: Can be buggy at times and has some features that could be added
Bewertet am 24.8.2018
Do Not Purchase or Use!
Kommentare: Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands. This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution. As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product.
Vorteile: As others have stated. The product was SOLD as being a one stop solution to a lot of our problems. However, we have come to find out the sales staff would lie to close a sale and promised functionality that was not available.
Nachteile: IDMS: We have been attempting to use IDMS for over a year now and are still running into huge bugs and issues. The most recent being that if a customer has a " ' " in their name then they are unsearchable. We have also been experiening issues with forms coming from the ignite website platform and creating "deals" when it is just a customer asking a simple question. Another glaring issue with IDMS is that you can not delete a customer from the system. So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever. CRM: We tried the CRM for 6 months and spent hours importing data and creating templates. Come to find out that when it came to emailing a customer a vehicle brochure. The brochure was hosted by a completely different team and therefore a vehicle brochure would never lead a customer to your website. The brochure is also not customizable so your logo and brand identity could never be incorporated. The CRM also allows for custom timed emails to be sent out. These turned out to require so much finessing and time to create for each scenario that in the end a sales person or BDC would have been better off creating an email themselves and tracking it in the CRM opportunity. INV+: We have been using for years. There have been minor problems when it comes to showing vehicles properly and exporting to 3rd party sites. However, most problems started arising when we made the connection to IDMS....