SOCi

EASY! It's my one-stop shop for social and reputation!

Vorteile:

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Nachteile:

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

It's Improving

Kommentare: I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value.

Vorteile:

I like the organization of all the clients and all the platforms.

Nachteile:

There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things.

Awkward at best

Kommentare: SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration.

Vorteile:

I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.

Nachteile:

SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do. It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.

The all in one digital marketing tool!

Kommentare: Out of all the digital marketing software I've used so far, SoCi is the closest to what I would call "perfect." There are a few flaws, such as the Canva integration being spotty and the Peak Time scheduling feature always posting at 6:00 pm. However, these are potentially user error and as I continue to invest time into the software, these could be resolved.

Vorteile:

SoCi is basically everything I've wanted from other software programs like Hootsuite, Chatmeter, and Mindstream all into one convenient package. Also, it is the first social media scheduling software that I've used that has allowed me to post to Facebook, Instagram, and Google My Business simultaneously.

Nachteile:

There is so much offered, that there is a bit of a learning curve to feel like you're maximizing the potential of the software. Luckily the support staff is extremely helpful and there are many videos offered through "SoCi University"

Franchising Meets Social Media

Kommentare: Overall... Phenomenal product! Phenomenal team! Unlimited possibilities! I cannot wait to explore more with our franchise libraries, our reputation scores/post tracking, and truly personalizing our location while staying "on-brand." Takes away the stress of getting posts out on time and staying in the minds of our customers. Gaining followers and coming up with creative posts is a new goal of mine!

Vorteile:

I love, love, love that I can schedule social media posts ahead of time! This makes it a breeze for our small business to stay active and relevant on Facebook, Instagram, Google, and LinkedIn. It allows us , a franchise location, to stay connected to corporate as well. They can create company wide posts, while we can add our own local posts and adjust photos, hashtags, comments, etc. Everything social media in one spot... from posting to replying to comments and likes. Love the capabilities of this software... so much we can do with it!

Nachteile:

Sometimes I cannot get hashtags or links to pop up. There is sometimes discrepancies between what was set to post and how the post actually shows up... tags or links aren't correct/working. Also, cannot delete posts or make changes very easily once it's posted... have to go into Facebook or Instagram to adjust at times. Also, relies heavily on a wifi signal to do any work; if the signal isn't strong the app does not work properly. However, the desktop version functions just fine. Customer support is great though!