TUIO

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Kommentare: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Vorteile:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Nachteile:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Survey Feedback

Kommentare: Nice!

Vorteile:

Its UI/UX and ease of use in general, and the filtering options

Nachteile:

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

Hoping it gets better

Kommentare: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Vorteile:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Nachteile:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Great automated process

Kommentare: It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.

Vorteile:

Payment process and automation is great with the ease of reporting and process.

Nachteile:

A bit pricey with process fees- but a great value overall.

Easy to use, snappy payment system

Kommentare: So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.

Vorteile:

We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).

Nachteile:

--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.

Could be better

Kommentare: Great, friendly customer service, great product knowledge.

Vorteile:

Fast payments received from customers, who can see their payments and state of account.

Nachteile:

Bank reconciliation is cumbersome. Partial payments of invoices would be very helpful. More visual aid (Flow charts) to help with problem solving make be of more use.

So far so good!

Kommentare: Pretty streamlined honestly. Any issues or questions I’ve had have been taken care of within 24 hours if not sooner

Vorteile:

Customization of tuition programs that let you set it and forget it. Does it all automatically month after month!

Nachteile:

Not much to not like.. just having to learn a new software program always has headaches and growing pains.

Keeping accounts up to date and transparent!

Kommentare: TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

Vorteile:

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

Nachteile:

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

We love TUIO!

Kommentare: Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

Vorteile:

The website is quick, easy to use and the customer service is excellent.

Nachteile:

Our admissions coordinator would like to see more options for wait-listing incoming families.

Overall experience is good but some improvemts are needed

Kommentare: Overall is good. It is a time-saving but needs some improvements.

Vorteile:

I like Ease of use and availability of data.

Nachteile:

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

SO Happy we made the move to TUIO!

Kommentare: From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!

Vorteile:

TUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.

Nachteile:

I haven't run into anything yet but I dislike.

Great System, and definitely better than FACTS

Kommentare: I’ve loved it thus far. we haven’t started the school year yet, but the implementation phase has been great.

Vorteile:

The system is easy to learn and use and makes the work load for tuition processing lighter. Communication, interaction with consumers, and account management are very simple.

Nachteile:

I can’t create custom reports easily, though the data is easy to access.

Super satisfied with my TUIO's experience!

Kommentare: I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.

Vorteile:

ease of use and does everything I need, the support team is amazing

Nachteile:

to have to create the programs every year

Become stress free!

Kommentare: The help with TUIO has been amazing. [sensitive content hidden] in particular has been very rapid at responses and help me find a solution. This is the sole reason I would highly recommend TUIO.

Vorteile:

I did not have to chase parents for fees anymore

Nachteile:

I wish there was a separate column for bounced payments/nsf's

Tuio Review

Vorteile:

I like that Tuio is easy to use and I am able to see who has made payments quickly.

Nachteile:

I did know about the fee of of someone paying outside of Tuio and that if it were marked they paid outside there would be a charge.

TUIO REVIEW

Kommentare: The support team is quick, thorough, and patient in guiding me through the program.

Vorteile:

The payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient.

Nachteile:

A few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!!

Thankful for Tuio

Kommentare: I have been pleased with Tuio and would recommend it to schools who are looking for an online Tuition management system.

Vorteile:

We are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.

Nachteile:

It can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.

Highly recommend

Vorteile:

The customer service is by far the best thing about TUIO. They are so kind, helpful and responsive. Our parents love TUIO and so do we!

Nachteile:

Nothing. We're very happy with TUIO. I'm excited for future updates like attendance software.

Outstanding Customer Service

Kommentare: This has been a great experience thus far. I have been using it now for 1 year and it is very easy and practical to use once you understand the platform.

Vorteile:

The best part of using TUIO is the fantastic customer service provided by their team. You can get in touch with someone almost instantly for support and answer to your questions.

Nachteile:

It does require some getting used to as any new software does but it is not overly complicated.

Best Solution!

Kommentare: Truly a great experience. Getting set up and understanding the platform was a bit tricky for some who are not very technical. However, tech support was willing to walk us through the site and its functions on more than one occasion.

Vorteile:

The customer service we receive from TUIO is exceptional. They are quick to respond and they help solve any issues we may be having. They also listen to us as a customer and take feedback on what we would like to see implemented. Completely satisfied with customer service.

Nachteile:

Nothing to complain about at his point.

Independent School

Vorteile:

AffordableOnce it is set up it is easy to use.It has been great for managing tuition payments.

Nachteile:

We would like the ability to put more than one person on the tution accounts as a user.

Excellent customer service

Kommentare: My overall experience with the system has been highly positive. The user-friendly interface made it easy to navigate and complete tasks efficiently. The system's functionality and features have met our needs, and any challenges or questions that arose were promptly addressed by the responsive customer support team. As a result, our experience has been smooth and productive, and we are confident in the system's reliability and performance.

Vorteile:

The implementation process was straightforward, and the customer service has been excellent. Whenever I felt lost or confused about something, TUIO provided an immediate response.

Nachteile:

attendance module would be nice to have.

TUIO helps save time

Kommentare: We are happy we have moved from a manual system to TUIO it saves us time

Vorteile:

TUIO helps save time and it has helped us streamline our payments management

Nachteile:

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

If you're looking to switch, make the switch to TUIO.

Kommentare: TUIO is just amazing to us and our families. My experience has been nothing short of great! They are constantly making TUIO better and better each year, always adding more helpful tools.

Vorteile:

I have nothing but good things to say about TUIO. We went from using another company and being on paper, to switching to TUIO, and all online platform that has helped up with enrollments, tuition, and forms. This program is also super easy for our parents as well. Since having TUIO we have happier families and happier staff because of the ease of TUIO.

Nachteile:

The ONLY thing i can think of would be not having more options to make a more customizable form for parents.

Love TUIO

Kommentare: It has been a learning experience to learn TUIO. However, customer support is always prompt and very helpful in answering my questions.

Vorteile:

I love how we set up a payment plan for the year have our parents choose the mode of payment. Very easy to do

Nachteile:

How difficulty with some of the set up can be confusing.