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Was ist TUIO?
Tuio ist eine Abrechnungs- und Zahlungs-App und wird von Tagesstätten, Vorschulen und Schulen in ganz Kanada verwendet. Die intuitive Plattform hilft Unternehmen, manuelle und ineffiziente Prozesse zu rationalisieren und erhebliche Zeit- und Kosteneinsparungen zu erzielen, indem sie sowohl Eltern als auch Administratoren maximalen Komfort bietet. Starte die Abrechnung und akzeptiere heute Online-Zahlungen von den Eltern und realisiere eine 100%ige Steigerung deiner Kapitalrentabilität auf deine Implementierung!
Wer verwendet TUIO?
Tuio dient Tagesstätten, Vorschulen, Schulen und jeder Organisation, die Zahlungen von Eltern für die Aktivitäten ihrer Kinder zu sammeln muss.
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Bewertungen über TUIO
Easy to use!
Vorteile:
The TUIO interface is really clean and simple, which makes it really easy to navigate (a welcome change from the last payment system which, as I said previously, looked like it was built in 1998 and left that way). When I did run into questions, TUIO got back to me right away and took care of the concern for me immediately, and they were very personable and professional about it.
Nachteile:
The time I spent looking around and then calling customer service could have been avoided with some simple explanatory text and (potentially) making some options available to users. I would have liked to have the option to choose either the payment plan that was set up for me, OR to pay the fee in one lump sum (note: when I spoke to TUIO about this, they processed the lump sum for me, but being able to do this without a call to customer service would have been nice). Additionally, both my credit card and my bank account are in the TUIO system, yet for this particular payment I was only offered the option of using my bank account. I normally use my credit card for everything in order to take advantage of its perks, so again, just a little explanatory text as to why I didn't have the choice would have been nice. No one likes being left with questions, especially when it comes to our money!
Antwort von TUIO Payments
vor 2 Jahren
Thank you for the review Dori, great to hear how you enjoy using the system as a parent! You could contact us directly through the help beacon in your TUIO account anytime you need. The school may only be giving the option for bank account payment on the Tuition only, but if you ask them they may have accommodated you to use credit card (and of course we could have assisted from support). For other payments you should be able to use the credit card and take advantage of those convenience points. You should be able to change payment plan before confirming payment, next year I am sure the school will give that option to select it as parent.
In Betracht gezogene Alternativen:
TUIO wins in customization and flexibility.
Vorteile:
Customer service and the implementation specialists are top notch! The way the system organizes programs is easy and efficient.
Nachteile:
The reported numbers are not actual figures. It would be preferable if the numbers detailed in the program totals and the dashboard were only the funds that the school actually collected/will collect. For functions like conversations and forms to be useful for the entire school, there needs to be a way to add users with limited access.
Antwort von TUIO Payments
vor 10 Monaten
Thanks for the awesome review Julie. You can get the totals that the school is ultimately receiving via the invoice exports on TUIO. I took a note of your feedback as I think there could be a good way to turn on or off the gross vs. net view on the dashboard and programs tabs. Our permissions release went live in October 2023 so you can give users limited access whenever you are ready!
Not intuitive or easy to adjust for our needs
Kommentare: Not thrilled. The system meets our needs to a degree but has needed a lot of attention from our administrator to overcome the shortcomings. Some features that are integral to the function of a school are not offered at all with TUIO at this time.
Vorteile:
Direct and immediate deposit of funds. Options for payment for our customers.
Nachteile:
Editing and changing things that have been entered is not possible. We have to redo everything. The system only allows us to connect the account to one email address when a number of our clients have 2 emails associated with their account. This is ridiculous. For students with divorced parents it makes ZERO sense. We have had a lot of time and energy spent on making this program work for us, and we are frustrated with the experience overall. If someone wants to adjust a payment method they have to redo the entire enrollment document.
Antwort von TUIO Payments
vor 4 Monaten
Hi Susan, Thank you for sharing your feedback. Flexibility and customization is a core component of the TUIO system. You can edit invoices, payment plans, and forms at any time for instant changes, individually or in bulk. For students with divorced parents who are paying separately they can have their invoices split up on separate accounts so each parent can manage their own payments independently, without having access to the other parent's account and information. Payment methods and enrollment documents are separate items in TUIO. A payment method change would not impact the enrollment document, and vice versa. Parents can change their payment method at any time, and likewise they can easily resubmit an enrollment document with updates, since the system pre-populates their previous responses. You are welcome to reach out to our support team - support@tuiopay.com - for assistance to help make your operations more efficient on TUIO.
TUIO Support is Amazing!
Vorteile:
The support staff at TUIO is amazing, they are quick and very helpful.
Nachteile:
The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.
Antwort von TUIO Payments
vor 4 Monaten
Thanks for the nice review Aghadir! I'll have support get in touch with you about changing the descriptor you have for payments that process.
A Good Payment Processing Option for Microschools
Kommentare: Overall, we have been pleased with our service. We recognize that TUIO is a growing company making great strides in the education management industry. I would recommend them to schools that are looking for a high-quality school management system with a conservative budget.
Vorteile:
First, there's no monthly fee!! This is a major bonus for schools with a conservative budget. We also like how TUIO allows for billing and invoices to be processed automatically. Reminders are sent to families three days before payment processing. The service charge per transaction is minimal and can be set to be paid by the school or the families. The onboarding process was thorough and smooth. [sensitive content hidden] is an excellent customer support liaison. We receive quality, one-on-one customer service whenever we have questions.
Nachteile:
The system is designed more for accountants or a finance team. Some of the filters and groupings are not intuitive. For example, looking up overdue invoices is (currently) a cumbersome process. This may be because we are not accounting savvy.
Antwort von TUIO Payments
vor 10 Monaten
Thanks for the amazing review Lydia. To view all the overdue invoices in just one click, there is a filter in the 'Invoices' tab specifically for that purpose. I'll have support reach out to you with the relevant article.
