UserTesting

UserTesting

von UserTesting

Wer verwendet UserTesting?

Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.

Was ist UserTesting?

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.

UserTesting – Details

UserTesting

https://www.usertesting.com/

Gegründet 2007

UserTesting – Preisübersicht

UserTesting bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für UserTesting findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

UserTesting Funktionen

A/B Testing Tools
Kampagnen-Segmentation
Landing Pages / Web-Formulare
Multivariate Tests
Risikokarten
Split-Tests
Statistische Relevanz-Analyse
Test-Planung
Trichter-Analyse
Umfragen
Visueller Editor
Zielgruppen-Targeting
Animation
Aufzeichnung der Bildschirmaktivität
Entwicklung eines Prototypen
Für Mobil
Für Webseiten
Nutzerforschung
Risikokarten
Tests der Benutzerfreundlichkeit
Unmoderiertes Testing
User Journeys

UserTesting – Nutzerbewertungen

Zeigt 5 von 64 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.4/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.6/5
Joani W.
Executive Assistant
Staatsverwaltung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 2.5.2019

"I Love UserTesting"

Kommentare: I have been testing with UserTesting for 2+ years. Testing websites and smartphone apps is lots of fun for me, so I typically have a great experience with UserTesting.

Vorteile: Software is very user-friendly. Notifications are provided regularly when tests are available and payment for testing is always on time.

Nachteile: The thing I like least about the software is you have to wait 7 days to be paid for tests you have completed.

  • Quelle des Nutzers 
  • Bewertet am 2.5.2019
James R.
User Experience Research Analyst
Fluggesellschaften/Luftfahrt, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 28.1.2020

"UserTesting Review"

Kommentare: Love it and have recommended it to friends in the same field.

Vorteile: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future.
As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Nachteile: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

  • Quelle des Nutzers 
  • Bewertet am 28.1.2020
Kane F.
Sr. Experience Designer, DCOM Strategic Design
Einzelhandel, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.1.2020

"Amazing"

Kommentare: How can you build a product or service that meets the needs of your customers... if you never bother to ask those customers what their needs are? UserTesting is a platform that allows you to interact with the people who matter the most -- the people using your product or service -- and gather valuable insights regarding how they feel about what you're building for them. From simple design preference tests to in-depth moderated studies, UserTesting allows you to place the customer where they belong: at the center of everything you do.

Vorteile: This software is EASY to use and has an INCREDIBLY HUGE user pool to pull from. Tests complete within an hour!

Nachteile: Nothing! I love UT and use it every day.

  • Quelle des Nutzers 
  • Bewertet am 29.1.2020
Jose daniel O.
Engineer
Elektrische/elektronische Fertigung, Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 20.2.2020

"A side income tool that can imporve its test aligment function"

Kommentare: Not very good, screening of the tests that they send you are not aligned to your profile so even if they assign you tests you are not able to do it because the test does not match your profile.

Vorteile: I like the fact that it helps you to get some extra income, and the process to get in is not that complicated, also the UI is friendly and easy to use, and the fact that you can test on your PC or mobile increases your chances if the tests are for you.

Nachteile: They do sent a lot of test, but even if you completed your profile, and they now the kind of test you are able to do, when having a new test they make a pre screening, and regularly the questions of the screening do not align with your profile, and then the test that they assigned to you, you can not do it because it does not align with your profile? is not that supposed to be taken into account when sending you the test?
I have received lots of test and none of them 0, are aligned with my profile, I always lose the test on the screening, so there is something that is not aligned here.

  • Quelle des Nutzers 
  • Bewertet am 20.2.2020
Shamraiz G.
Senior ux lead
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.12.2019

"If you are in the market for fast, valuable insights this is for you !"

Vorteile: Huge pool of users across the globe and especially Canada. This saves me time and I have never had to wait more than a few hours to get my tests back. The users are well informed and provide good feedback, sometimes you get a bad apple but the folks at user testing are more than happy to resolve it for you.

Nachteile: It can be a little hard to board new users. That being said, the community managers are there to guide your new team members and get them started.

Antwort des Softwareanbieters

von UserTesting an 23.12.2019

Thanks so much for the review, Shamraiz! We really appreciate it! We're also always looking to improve--would love to chat with you about your onboarding experience and see how we can make it better!

Cheers, Lauren

  • Quelle des Nutzers 
  • Bewertet am 18.12.2019