Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist UserTesting?

UserTesting bietet jeder Organisation die Möglichkeit, auf der Grundlage menschlicher Erkenntnisse ein optimales Kundenerlebnis zu bieten. Mit UserTestings On-Demand-Plattform für menschliche Einblicke treffen Unternehmen aus allen Branchen auf jeder Ebene präzise und kundenorientierte Entscheidungen, in der Geschwindigkeit, die das Geschäft erfordert. Mit UserTesting können Produktteams, Vermarkter, Digital- und Customer-Experience-Manager sicher und schnell die richtigen Erfahrungen für alle Zielgruppen schaffen und so die Loyalität und den Umsatz der Marke steigern.

Wer verwendet UserTesting?

Produktteams, Vermarkter, Digital- und Customer-Experience-Manager in allen Branchen, einschließlich Einzelhandel, Finanzdienstleistungen, Gesundheitswesen, B2B, Verbrauchertechnologie und mehr.

UserTesting Software - 1
UserTesting Software - 2
UserTesting Software - 3
UserTesting Software - 4

Du bist nicht sicher, ob UserTesting das Richtige ist? Mit einer beliebten Alternative vergleichen

UserTesting

UserTesting

4,5 (126)
250,00 $
einmalig
Kostenlose Version
Kostenlose Testversion
39
5
4,4 (126)
4,5 (126)
4,3 (126)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
164
33
4,1 (214)
4,4 (214)
4,6 (214)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über UserTesting

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,4
Kundenservice
4,3
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
63%
4
25%
3
10%
1
2%
Alex
Head of Research
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very easy to use and better than competitor platforms used.

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Rabindranath Robby
Rabindranath Robby
Usability and Functional Tester in USA
Verifizierter Nutzer auf LinkedIn
Informationsdienst, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UserTesting Review

5,0 vor 4 Jahren

Kommentare: Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Vorteile:

I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Nachteile:

There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

Alex
Head of Market & UX Research in UK
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very easy to use and better than competitor platforms used.

5,0 vor 2 Jahren

Kommentare: Very positive experience, easy to use and the tests are often completed within 24-48 hours.

Vorteile:

Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria.

Nachteile:

The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining).

Alexis
Owner of AER'S Apparel in USA
Bekleidung & Mode, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

QUICK MONEY!

3,0 vor 3 Jahren

Kommentare: My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something.

Vorteile:

What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money.

Nachteile:

What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss.

James
James
User Experience Research Analyst in Kanada
Verifizierter Nutzer auf LinkedIn
Fluggesellschaften/Luftfahrt, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

UserTesting Review

4,0 vor 4 Jahren

Kommentare: Love it and have recommended it to friends in the same field.

Vorteile:

First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Nachteile:

Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

Samuel
UX Researcher in UK
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing tool

5,0 vor 3 Jahren

Vorteile:

I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out.

Nachteile:

there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on.