--- description: Detaillierte Informationen über UserTesting zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserTesting Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [UX-Tools](/directory/31036/ux/software) > [UserTesting](/software/173755/usertesting) # UserTesting Canonical: https://www.capterra.com.de/software/173755/usertesting Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/173755/usertesting?page=2) > UserTesting hilft Organisationen dabei, auf der Grundlage menschlicher Erkenntnisse ein optimales Kundenerlebnis zu bieten. > > Bewertung: **4.5/5** von 130 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet UserTesting? Produktteams, Vermarkter, Digital- und Customer-Experience-Manager in allen Branchen, einschließlich Einzelhandel, Finanzdienstleistungen, Gesundheitswesen, B2B, Verbrauchertechnologie und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 130 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: UserTesting - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: 250,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Berichterstattung / Analyse - Dashboard - Feedback-Management - Multichannel-Datenerfassung - Nutzerforschungsanalyse - Produkt-Roadmaps - Prototyp-Erstellung - Tests der Benutzerfreundlichkeit - Third-Party Integrations - Umfragen & Feedback - User Journeys - Werkzeuge zur Zusammenarbeit - Workflow-Management - Zielgruppen-Targeting ## Integrationen (5 insgesamt) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [UX-Tools](https://www.capterra.com.de/directory/31036/ux/software) ## Ähnliche Kategorien - [UX-Tools](https://www.capterra.com.de/directory/31036/ux/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [User Testing Software](https://www.capterra.com.de/directory/32295/user-testing/software) - [Produktmanagement Software](https://www.capterra.com.de/directory/30865/product-management/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.com.de/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Dovetail](https://www.capterra.com.de/software/174077/dovetail) — 4.6/5 (97 reviews) 3. [Userlytics](https://www.capterra.com.de/software/181202/userlytics) — 4.7/5 (55 reviews) 4. [TryMyUI](https://www.capterra.com.de/software/178072/trymyui) — 4.0/5 (23 reviews) 5. [XM for Strategy & Research](https://www.capterra.com.de/software/72396/strategy-and-research) — 4.7/5 (424 reviews) ## Nutzerbewertungen ### "UserTesting Review" — 4.0/5 > **James** | *28. Januar 2020* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. > > **Nachteile**: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. > > Love it and have recommended it to friends in the same field. ----- ### "Very easy to use and better than competitor platforms used." — 5.0/5 > **Alex** | *15. Juni 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. > > **Nachteile**: The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). > > Very positive experience, easy to use and the tests are often completed within 24-48 hours. ----- ### "Best platform for website and app testing" — 3.0/5 > **Rajnish** | *17. April 2022* | Tiefbau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. > > **Nachteile**: The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. > > My overall experience with Usertesting is excellent. ----- ### "Amazing tool" — 5.0/5 > **Samuel** | *10. Dezember 2020* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. > > **Nachteile**: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. ----- ### "A Consistent and Valuable Platform for Detail-Oriented Testers" — 5.0/5 > **Verifizierter Rezensent** | *29. September 2025* | Medienproduktion | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. > > **Nachteile**: Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. > > I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/173755/usertesting?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/173755/usertesting) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten