Wer nutzt diese Software?

Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.

Durchschnittliche Bewertung

48 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • UserTesting
  • https://www.usertesting.com/
  • Gegründet 2007

Über UserTesting

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.

UserTesting Funktionen

  • Kampagnen-Segmentation
  • Landing Pages / Web-Formulare
  • Multivariate Tests
  • Risikokarten
  • Split-Tests
  • Statistische Relevanz-Analyse
  • Test-Planung
  • Trichter-Analyse
  • Umfragen
  • Visueller Editor
  • Zielgruppen-Targeting
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Animation
  • Aufzeichnung der Bildschirmaktivität
  • Entwicklung eines Prototypen
  • Für Mobil
  • Für Webseiten
  • Nutzerforschung
  • Risikokarten
  • Tests der Benutzerfreundlichkeit
  • Unmoderiertes Testing
  • User Journeys

Die hilfreichsten Reviews für UserTesting

Nice and easy way to get some reward while helping companies

Bewertet am 24.5.2018
Verifizierter Rezensent
Localisation Engineer
51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return.
With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you.
Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website.
Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test.
There are no right or wrong answers as it's just what a normal user would do.
If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it!

Nachteile: Sometimes you don't pass the screening questions, which can be frustrating. :)
Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it.

Get the right users easily, but annoyingly

Bewertet am 25.1.2019
Verifizierter Rezensent
UX Researcher
Internet, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: User Testing enables me to get in front of the right user provided you're crafty with how you screen your participants. I've used them to conduct usability testing, user interviews, and comparative UI research. It enables me to reach potential users that, for business reasons, I wouldn't have access to in order to conduct user research.

Vorteile: They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

Nachteile: Their plans come with limits on the number of participants per study, if you want more participants per study you have to pay more. Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious. When you need to replace a participant for one reason or another they make it a little difficult to accomplish. You have to either give the participant a bad rating or report an issue with the video. For such a common issue you'd think they'd have an option to directly replace a given participant.

Great for quick, on-the-surface feedback and User Testing

Bewertet am 14.3.2019
Verifizierter Rezensent
UX Product Designer
Internet, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it.

Vorteile: Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling.

Nachteile: Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen.

Best user testing service I've used

Bewertet am 25.9.2019
Verifizierter Rezensent
Senior Manager
Hochschulbildung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's made A/B testing and getting user feedback on interfaces, prototypes, and other ideas quick, of high quality, and more affordable than doing face-to-face user tests.

Vorteile: The backend is incredibly flexible. You can set up robust, multilevel screeners and target a very specific slice of the testing population. Reviewing responses is smooth and you can do nice things like annotating, bookmarking, etc. at certain points in users' responses.

Nachteile: You do need to be careful when setting up screeners. Once I made a mistake and didn't get the subset of the population I was intending to target, and had to pay for tests that weren't particularly useful. However, that was my mistake so I can't blame the vendor too much for that!

I Love UserTesting

Bewertet am 2.5.2019
Joani W.
Executive Assistant
Staatsverwaltung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been testing with UserTesting for 2+ years. Testing websites and smartphone apps is lots of fun for me, so I typically have a great experience with UserTesting.

Vorteile: Software is very user-friendly. Notifications are provided regularly when tests are available and payment for testing is always on time.

Nachteile: The thing I like least about the software is you have to wait 7 days to be paid for tests you have completed.

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