--- description: Detaillierte Informationen über Vee24 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vee24 Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Vee24](/software/173701/vee24) # Vee24 Canonical: https://www.capterra.com.de/software/173701/vee24 Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/173701/vee24?page=2) > Live-Plattform für Kundenbindung mit Sprach-, Video-, Text- und Co-Browsing-Funktionen für Web, Mobil und Kiosk. > > Bewertung: **4.7/5** von 13 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Vee24? Vee24 ist die Live-Plattform für Kundenbindung, der die weltweit führenden Verbrauchermarken vertrauen. Sprach-, Video-, Text- und Co-Browsing für Web-, Mobile- und Kiosk-basierte Kundeninteraktionen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 13 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Vee24 - **Region**: Boston, USA ## Gewerblicher Kontext - **Startpreis**: 1,00 $ - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Britische Jungferninseln, Bulgarien, Costa Rica, Deutschland, Dominica, Dominikanische Republik, Dänemark und 69 weitere ## Funktionen - Aktivitäts-Dashboard - Autoresponders - Berichterstattung / Analyse - Chat / Messaging - E-Mail-Management - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Geotargeting - Kundenerlebnis-Management - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Visuelle Analytik ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.com.de/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Slack](https://www.capterra.com.de/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://www.capterra.com.de/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "The ultimate tool for an unparalleled customer service experience" — 4.0/5 > **Carlos Orlando** | *22. Juli 2023* | Computer-Hardware | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels. > > **Nachteile**: I would like to see improved is the stability of the platform in terms of connection and performance. > > The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help. ----- ### "Perfect for what we needed" — 5.0/5 > **Zee** | *4. Januar 2023* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The product is very easy to use and user friendly. It also brings in great results > > **Nachteile**: Can be glitchy sometimes, connection issues > > Great working with the Vee24 team. Very helpful and any issues are resolved. ----- ### "Schuh LTD" — 4.0/5 > **Dale** | *21. Dezember 2022* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet. > > **Nachteile**: Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential. > > Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship. ----- ### "A Seamless Service" — 4.0/5 > **Karen** | *19. Dezember 2022* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The gradual improvements has meant we can now offer a more professional and seamless service. > > **Nachteile**: Mobile Phone view - Co-share can still be tricky to navigate. > > Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on. ----- ### "Review from Macy at Time4Sleep" — 5.0/5 > **Macy** | *3. Januar 2023* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very simple to use but very effective, we do not have any problems whilst using the software. > > **Nachteile**: The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers. > > My overall experience with Vee24 has been great ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/173701/vee24?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/173701/vee24) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Strukturierte Daten