thera-LINK

thera-LINK

von thera-LINK

Wer verwendet thera-LINK?

Der Zielmarkt sind Privatpraxen, kleine Gruppenpraxen und Behandlungszentren im Bereich psychische und Verhaltensgesundheit, Medikamentenmissbrauch usw.

Was ist thera-LINK?

Es handelt sich um eine Telemedizinlösung, die sich auf den psychischen und verhaltensbezogenen Gesundheitsbereich konzentriert. thera-LINK bietet Privatpraxen und kleinen sowie mittleren Gruppenpraxen eine Online-Praxismanagementlösung. Geboten werden HIPAA-sichere Videos, fantastische Planung, integrierte Zahlung, sicheres Messaging, Notizen an die Kundschaft und Sitzungen, Dateifreigabe und einer Verzeichnisliste, mit der dich Kundschaft finden kann. Es werden auch Office-Manager-Konten und nutzerdefinierte Wartezimmer mit Musik angeboten.

thera-LINK – Details

thera-LINK

https://www.thera-link.com

Gegründet 2013

thera-LINK – Kostenübersicht

thera-LINK bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von thera-LINK ist ab 30,00 $/Monat verfügbar.

Startpreis

30,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

thera-LINK Funktionen

Telemedizin Software
Elektronische Rezepte
Fernbehandlungspläne
Für medizinische Zwecke
HIPAA konform
Medizinische Abrechnung
Mehrfach-Anbieter-Praxis
Onlineformulare
Persönliche Nachrichten
Termin-Erinnerungen
Terminplanung
Videokonferenzen
Übungs-Management

thera-LINK – Nutzerbewertungen

Zeigt 5 von 31 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,9/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,8/5
Shadia D.
Counselling Psychologist and Psychotherapist
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 16.4.2018

"Overall, my experience using Thera-LINK has been really positive. "

Vorteile: More than half of my practice involves counseling clients overseas. It is imperative that I am using a software that I can trust and rely on. The customer support has been wonderful! As with any technology, sometimes there have been issues or growing pains; but the customer care team is very quick to resolve those issues. I have never had to wait more than a few minutes for them to get involved and solve the problem. For me, this is THE MOST IMPORTANT thing. I need to know that there are people on the other side who want this service to be exceptional and are doing everything they can to make it so. I fully believe that about Thera-LINK. They are also always diligently making positive improvements all the time. Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Nachteile: In the beginning, Thera-LINK had limited capacity to work on certain browsers or devices. This has improved significantly, though. Over the last couple of years, Thera-LINK has been updated to work on most major browsers and devices.

  • Quelle des Nutzers 
  • Bewertet am 16.4.2018
Jonadab F.
CEO
Einzel- & Familiendienstleistungen, Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 17.9.2019

"Secure tele-therapy platform"

Kommentare: Overall, this is an excellent tool for clinicians that want to make psychotherapy more accessible to their patients. If a patient is unable to attend a face-to-face session, then you can offer Thera-LINK as an alternative to be able to have a meeting with your patient. This application will reduce the number of "no-shows" or "appointments cancellations," which can be devastating for private practice.

Vorteile: Thera-LINK is a secure, HIPPA compliant video conferencing software that allows you to stay in touch with your patients. This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients. Simply put, you can use this video teletherapy platform if your patients are unable to see you face-to-face. Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free. When you invite a person to your Thera-LINK account, there is a drop-down feature that lets you select the role for this person. For example, is it a client, colleague, staff, etc. Another great feature is the waiting room. You can select between different waiting rooms, and your patients/colleagues will see the waiting room until you can connect. The waiting room feature also lets you choose the background music that your clients/colleagues will be listening to until you can establish a connection. There is also the "Instant Conference" feature which allows you to invite a person on the go. The software is straightforward to use. Users receive an e-mail to create an account as well as an e-mail to "join a session."

Nachteile: There is very little not to like. I guess the electronic health record system could be more robust, yet I only use this platform for teletherapy sessions and not to keep up with clinical documentation.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 17.9.2019
Krystal B.
Mental Health Therapist
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 11.5.2020

"Don’t waste your time or money "

Kommentare: Terrible

Vorteile: It has good quality video. However it will drop in the middle of the video and can be difficult to get reconnected.

Nachteile: Don’t waste your time buying this app or investing in the service. The app is useless you can host login from whatever web engine you use.
The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat. Please don’t need tech support because the tech support lady [SENSITIVE CONTENT HIDDEN], she’s absolutely rude and when you request something which should be a part of the service you’re paying for she literally told me to do it myself because that is not a priority for corporate however please note I said she is [SENSITIVE CONTENT HIDDEN] so she is corporate.
She further went on to explain, after I told her that time was not a factor but I just needed my request fulfilled...that she was “trying to be polite”...but essentially my request isn’t a priority and that I needed to do it myself.
When I requested to cancel my services...once again the response...do it yourself and there are no refunds! DO NOT WASTE YOUR TIME OR MONEY.

Antwort des Softwareanbieters

von thera-LINK an 14.5.2020

Thank you for sharing your feedback and experience with us. We understand that these are stressful times, and we certainly want to help you support your clients virtually. We're sorry this isn't a good customer-product/support fit for you.

We will reach out to you to see if you are interested in connecting further on your account needs. We hope that you will give us an opportunity to mend this relationship. We strive for excellent customer service, and want to make sure we are doing right by our customers needs.

  • Quelle des Nutzers 
  • Bewertet am 11.5.2020
Rose S.
Licensed Professional Counselor
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 27.6.2019

"thera-LINK as a "Game-Changer" for Telehealth Services"

Kommentare: thera-LINK is a secure online platform that offers instant communication between clients and providers, as well as the ability to share documents, to create invoices and payment requests, to tie payment requests with sessions, to schedule online sessions, to have secure audio, video, and text messaging sessions, and to create session notes. It allows a small business owner to be a provider, an administrator, an account manager, as well as to have access to an electronic health record without feeling overwhelmed. It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Vorteile: The thera-LINK platform is easy to use for both clients and providers. As a clinician, I was looking for a platform that could provide many of the same benefits as the larger online counseling platforms such as secure video and text messaging with a small business feel. This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

Nachteile: Clients frequently request an app to accompany the platform for easier log in and access to the text messaging feature more quickly.

  • Quelle des Nutzers 
  • Bewertet am 27.6.2019
Erich H.
Transformational Life Coach and Owner
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 12.7.2019

"Exceptional customer attention"

Kommentare: Overall, Thera-LINK has been exceptional. With so many competitors out there in Telehealth and tele-conferencing, they are emerging as a force to be reckoned with as far as I can tell. I have no need to look elsewhere!

Vorteile: The attention given to the customer and how quickly they respond is second to none. Thera-LINK treats you like family and listens when you have an issue or thought. I also like how they give thorough instructions to my new clients so they can begin to feel comfortable with the platform from the beginning, which is huge. Clean and easy-to-use, which is just what we need!

Nachteile: I wish there were options for note-taking without doing an upgrade. I also would like to see a few less connectivity issues with clients. Now that could easily be something with the client's operating system or tech, but when I've used Google Duo or Skype occasionally w/those clients we don't seem to run into the same issues.

  • Quelle des Nutzers 
  • Bewertet am 12.7.2019