Fax.Plus

Simple and price worthy

Kommentare: FAX.PLUS is a very efficient product for most small businesses. If you get to the large scale of sending over 500 faxes a month this might not be the way to go. I found it reliable sensible and simple all for a good price.

Vorteile:

I loved that all faxes can be done from one simple app on my phone. I found email to fax to be a great feature in making work processes seamless and fast. Very fast delivery for faxes outgoing and incoming were a great advantage for productive work flow.

Nachteile:

I don't have too much to complain about but will say that certain features do cost extra. My con is just that it is not a one price for all. I could see text to fax becoming a thing of the future which I do wish was offered.

Excellent service, will be my go-to for faxing needs going forward

Kommentare: Easy to sign up, use, and then late change my subscription as needs dictate. I had a billing issue (due to my error) and they were very helpful about it both with communication around the issue and also a satisfactory outcome. They took care of me and they didn't have to, which is much appreciated and spoke volumes about their integrity as a business.

Vorteile:

Easy to use, full featured, variety of pricing tiers to fit what you need. Interface is good, capability is very good and faxing worked as expected and with good communication. Pricing/service tiers are good to find something reasonable for your needs and overall value.

Nachteile:

It met all of my needs, I don't have anything that stands out as a weakness.

Rip Off - terrible customer service

Kommentare: Company is total rip off - impossible to speak to customer service - policies are abusive

Vorteile:

Nothing - there are other ways to send and receive faxes

Nachteile:

Impossible to speak to customer service. Ripped me off for $90.00 due to non-notification of auto renewal deadline

Google Integrated Paperless Faxing with Single Sign On

Kommentare: The company has been very responsive. We have requested several features, and within a matter of a week or so, those features appeared in the product. Support (I believe) is only via email/ticket, but they are very responsive, and capable of understanding customer needs and working to accommodate them quickly.

Vorteile:

Very modern, easy, clean user interface Single Sign On with Google account Fax from Email, Google Docs, etc Fax from mobile app Takes POs from School Districts A joy to use. Our users love the product. Hosted, and just works.

Nachteile:

The software is not 100% enterprise ready yet. You cannot have more than one administrator currently. The development team seems to be actively working on adding features like this, however. DIDs can often sell out in our local area code. Company is located outside of the US, and while they do take POs, it's kind of a hassle for us Everything is prepaid, which is unusual for a School District While the admin interface is clean, it would be nice to a little more functionality / ease of use (i.e. buy multiple numbers at once, multiple admins, show list of users assigned to a fax numbers without having to click on each number) We don't require it, but I do not believe there are any MFP plugins

Amazing Fax service

Kommentare: My overall experience with FAX.PLUS has been great. The service is easy to use, efficient and reliable. The customer service is excellent and the team is always willing to help out with any questions or problems I have. I have found that the rates are very reasonable and the quality of the faxes is very high. I would highly recommend using FAX.PLUS for any faxing needs.

Vorteile:

I liked that Fax Plus is a great, easy-to-use software that allows you to send, receive, and manage faxes electronically. It has a user-friendly interface and is really easy to set up and use. The customer service is also great, and they are very responsive to any questions or issues you may have. I also liked that the software is secure and has a lot of useful features like auto-retry, customizable cover pages, and multiple file formats.

Nachteile:

The main downside to fax plus software is that it can be difficult to set up and maintain. Additionally, most fax plus software requires a subscription fee and a dedicated fax line, which can increase costs. Additionally, some fax plus software may require additional hardware or software that can be costly to purchase. Finally, some fax plus software may require additional training for staff members to understand how to use it properly.

Shocking Customer Service

Kommentare: Awful.The guys running their customer service team are deceptive and unconscionable.I never signed up for Auto-Renew and they signed me up charging me more than double the year before.I contested this and said, the day after I received the auto renew email, that I didn't sign up for it and they claimed that I did and that if I wanted to cancel my service (1 day in) that they could not refund me.So I disputed it on PayPal and they blocked my account (the one they have charged me for) to prevent me from pulling the additional documents that PayPal requires to process the dispute. These guys are deceptive and unconscionable scammers. BEWARE.

Vorteile:

Easy to use interface. Quick setup. Basic features.

Nachteile:

Just a very basic and no frills service.Customer service non-existant.Deceptive Auto-Renew feature that I never signed up for an charged me without permission.

It's HIPPA compliant,Reliable and easy to use

Vorteile:

With FAX.PLUS we no longer need to deal with maintaining our old fax machines. We easily managed to acquire different fax numbers from different countries, and available integration, including Slack and Google integration, has increased our productivity and saved us time and money.

Nachteile:

Although FAX.PLUS is offering Android and iOS apps, it lacks an app for Windows Mobile devices.

FAX.PLUS encrypts fax files and integrates well

Vorteile:

Due to the nature of our firm, we still need to send and receive faxes on a daily basis. FAX.PLUS is HIPAA compliant and encrypts fax files. Therefore, we can rely on its security and privacy. It has integrated into our system well and we have also enabled the Slack integration so we can be notified of an incoming fax in our channel. I use FAX.PLUS almost everyday at work and I usually use the web app to send and receive fax from computer.

Nachteile:

FAX.PLUS enables us to search for fax files using the notes we add manually for each document. BUT, I was hoping to have an OCR feature, so we could search through the content of documents as well.

FAX.PLUS definitely gets the job done

Vorteile:

I started using FAX.PLUS for personal reasons, and then used it for business purposes because I was used to it. Faxes are sent out quickly, the scan process is simple, and I have never had any issues.

Nachteile:

I do wish FAX.PLUS offered more features, but I will remain loyal to them because they are extremely reliable.

A fantastic resource for someone who sends occasional faxes.

Vorteile:

This could be great for someone who faxes all the time as well, but I am a person who only needs to send a fax occasionally. This is a great resource for someone like me. If I ever want to upgrade to the next level of membership I can have my own fax number and receive faxes as well. So there is room for growth if needed.

Nachteile:

Nothing so far. I haven't had enough experience with it to discern whether there are real limitations.

Easy of use and secure

Kommentare: Fax.plus has allowed our team to get rid of our fax machines and reduced costs.

Vorteile:

The fax.plus app is secure and easy to use

Nachteile:

Fax.plus doesn't offer live chat their website

Terrible customer service and implementation

Kommentare: We imported two fax lines to fax plus and had multiple users who could access the faxes. It was never explained that every user who potentially had access to the fax (showing up in their inbox) counted as an individual fax. So, if someone faxed us 2 pages, but 25 people had access, then it counted as 40 pages. We receive hundreds of faxes, so multiply that by 25. When we ran out faxes within days, we contacted the company to ask why this was. They explained the situation and then said we would have to pay more to start receiving faxes again. I explained that without a clear explanation of this prior to implementation, it seemed crazy to charge as even more, and we simply requested they reset our fax number, since it had literally only been a couple of days since we implemented faxing through them. They refused, which seemed short sighted when dealing with a medical practice of 7 providers. Their management/customer service team decided to just collect the one month's worth of charges from us rather building a long-term, lucrative relationship that would have lasted for several years. We asked for this to be escalated, but it never was. Therefore, we ported our numbers away from them and are happy to have done so. Hope their [SENSITIVE CONTENT HIDDEN] reads this and works with their customer service team. No matter how good the technology is, without adequate customer service....

Vorteile:

That faxes from multiple offices can be accessed online.

Nachteile:

Only allows one administrator rather than multiple administrators.

Stay away if you use more than a few pages per month!

Kommentare: Great product. Not good interaction with customer service.

Vorteile:

Features and ease of use were quite good. Never had a complaint about that.

Nachteile:

IF YOU BUY A FAX NUMBER FROM FAX.PLUS THEY ABSOLUTELY WILL NOT PORT IT OUT! So, when we outgrew their plan and needed a more economical/unlimited plan, they would not port our number after six attempts at email/phone (which they never answered). Their only answer: "I am very sorry, once again, but unfortunately, the numbers purchased from FAX.PLUS are not portable as per our terms of service. Please let me know if you have any other questions." I know that the number is owned by Inteliquent and could be easily ported if they would just get me the PIN number, but they refuse to give it to me, so I either get a new FAX number for my business or suffer the prices that Fax.Plus has for mid-volume FAX use.

DO NOT USE THIS COMPANY, please read my review

Kommentare: Terrible customer service. Will not be using them again. I will let you know if they actually refunded the upgrade fee.

Vorteile:

Ease of getting an account, seemed like it was automatic

Nachteile:

I could not send or receive any faxes after activating the account. When I tried to contact customer service, it turns out they are a company based in Europe and no one was available. I was unable to receive a bunch of time sensitive documents for the better part of 8 hours. By the time I received them, the deadline had already passed. I could not figure out why the account was not working. It wasn't until they looked into it that the account started working. Clearly they activated something when they looked into it. When I was desperate and trying to figure out why the number wasn't working, I upgraded to their premium package and that also did not work. The strange thing is that the basic is $5.99, the premium is $11.99. When I upgarded, I was charged another $11.99, not the difference. I sent an email requesting that I be downgraded back to basic and the premium feel refunded. They have not responded to the request. They responded to the other questions in the email but so far no refund. At the very least, I should have the difference refunded.

Worth Using ... I would pay for this

Kommentare: This service is very convenient and it saves time and gas and the frustration of even going into an office store to send a fax. I absolutely love it I use it at least once a month and honestly if they charged like a fee like a one or two dollar fee for using this service it would definitely be worth it.

Vorteile:

First and foremost I I like that it's free. Who doesn't like free services. It is extremely easy to use and the instructions are very simple.

Nachteile:

I have not found a Con about this service, which is hard to say nowadays. Usually there's atleast one Con but not from me.

Useful service pricing plans are interesring

Kommentare: I have used this service for approximately 5 and a half months… in that time I have sent 223 pages … I recently received notice that I had “no more credit”. I scratched my head and wondered how that could be. Customer support advised that a faxed page is not always a faxed page…numbers of pages are also determined by the amount of transmission time…I must say that it wasn’t clear to me from my initial contact with the web page that there was such a qualifier to the monthly allotment of 100 pages in the plan I choose…
I have decide not to continue with FaxPlus based on this somewhat hidden qualifier…
For those considering this application it does work well but beware of the various ways the pricing plans are charged…I thought I was well within my 100 pages per month only to discover the application determined I wasn’t

Vorteile:

Ease of use, ease of set up, tracking of my faxes

Nachteile:

Pricing issues, seemingly little explanation of the various methods by which the application applies your monthly credit and yes doesn’t seem to be any rollover provision for pages not used

I Faxed!

Kommentare: It was so easy to clear my inbox so early from home in my jammies. I hit sent and could watch the status and then got an e-mail confirming it was sent and accepted.

Vorteile:

Downloading was incredibly easy. Uploading the proper documents, also beyond easy. Thru my Google Account i was able to immediately grab and add each page I needed to fax.

Nachteile:

As far as I am concerned there is nothing missing. Its free to send and a small fee to recieve and its within almost anyone's budget.

Simply terrible

Kommentare: Run. Avoid. Stay away.

Vorteile:

When it works it's easy to use, but unfortunately, that is too often not the case.

Nachteile:

Customer service is non-existent! Fax frequently down for days, attempts to get it fixed are met with automated responses asking pointless questions. Zero quality control or dedication to providing a reliable service, in a service where reliability is everything.

Great fax alternative

Vorteile:

Works great and it's easy to learn to use. I like being able to fax on the go.

Nachteile:

It's a little pricey compared to other similar applications.

I am Satisafied with this amazing application

Kommentare: I send All my feeling to our beloevd one with this Fax.Plus

Vorteile:

i used in free based and i like free fax in a year

Nachteile:

if it gave more free faxes may be most likely software

Waste of money and time

Kommentare: The most Terrible experiance in my life.
hey! i send email 1 week ago no one reply me , is this scam application?
i would like to get my money back due to this application could not send fax for me and i have to go out to fax center so i don't need to use this application anymore , how i can find the way to get my money back or report the problem.

Vorteile:

Nothing at all, nothing at all, nothing at all

Nachteile:

Service and refund process, it seem like they don't have it anymore!

Finally able to fax from my computer!

Vorteile:

I needed a fax program that I could personally use. I did not want to use company software for personal use, nor did I want to travel to FedEx or another place to send a quick fax. It's quick, it's easy, it's free for small jobs, and they even allow you to create a cover letter!

Nachteile:

I cannot receive faxes, but then again, on the free software, I did not expect bells and whistles.