--- description: Detaillierte Informationen über Cx MOMENTS zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cx MOMENTS Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Cx MOMENTS](/software/173487/cx-moments) # Cx MOMENTS Canonical: https://www.capterra.com.de/software/173487/cx-moments > Cx MOMENTS nutzt KI zur Analyse von Kundendienstgesprächen in großem Maßstab. Dazu stellen wir Verbindungen zu Zendesk, Freshdesk, Salesforce und vielen anderen Systemen her. > > Bewertung: **5.0/5** von 4 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Cx MOMENTS? Einzelhandel, Software, SaaS, App-Anbieter, Logistik, Großhandel, Distributoren, Telekommunikationsdienstleister, ISP ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 4 Nutzerbewertungen | | Bedienkomfort | 5.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CX MOMENTS - **Region**: Blackrock, Irland - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 200,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Verfügbare Länder**: Irland ## Funktionen - Alerts/Escalation - Chatbot - Mehrsprachig - Prozess-/Workflow-Automatisierung - Prädiktive Analytik - Spracherkennung - Umfragen & Feedback ## Optionen für Kundensupport - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [KI Tools](https://www.capterra.com.de/directory/30938/artificial-intelligence/software) ## Alternativen 1. 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Juli 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually. > > **Nachteile**: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature. > > Quick ad efficient data analysis. ----- ### "Exactly what we have been looking for\!" — 5.0/5 > **Patrick** | *20. September 2018* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to set up - the default data model was much more powerful than expected. Easy to build specific models and datasets Correlation of CSAT scores tied to very granular segments within our products Will also be used by our developers and our product teams to track effectiveness of feature releases etc. > > **Nachteile**: This section was difficult to populate. You have to contact them to create a user, but they are very responsive and helpful. It's a bit light on the knowledge base content, but again they are very responsive and helpful. > > We have been capturing tons of support ticket data for years but never had a succinct way to drill, visualize and extract until now. The default modelling is very powerful, I just pointed to our CRM and once the model processed the data we had great insight. Now that we have some more specific models built we can finally leverage this archive of data as well as track trends, monitor performance of new software and hardware releases. It even associates the CSAT scores of each agent to very granular subsets of data. It would be hard to imagine going back to the old, tedious and inaccurate ways we used to extract data in the past. Excellent work by the team at CX Moments\! ----- ### "Helps a lot with performance management" — 5.0/5 > **Kobus** | *9. Juli 2018* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting > > **Nachteile**: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample ----- ### "Very easy to understand, and helpful to my business" — 5.0/5 > **Hilary** | *9. Juli 2018* | Onlinemedien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively. > > **Nachteile**: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything. > > Customer feedback ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/173487/cx-moments) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten