Sparkage

"Sparkage Review"

Kommentare: We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Vorteile: It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Nachteile: Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information.

"Retail - Snake River Tea"

Kommentare: customers and employees liked the visibility to their rewards. Customers could check before entering the shop, or while they were there. They could see how many more points were needed to achieve their next reward.

Vorteile: Ease of use. Reporting of rewards. Customers appreciated how easy it is to see their rewards

Nachteile: I honestly don't have any issues with the program. The cost of the program is much better than all of the competition, and provided much better customer service.

"Very effective"

Kommentare: It's our most expensive marketing tool but very effective.

Vorteile: The response from my customer base when I would send out notifications.

Nachteile: The price increase of the product is extreme over just a few months dpan.

"Sparkage Pays for Itself"

Kommentare: As a first time business owner running a small family business, my advertising budget is very tight, and I was wary of wasting it on an ineffective program. I was relieved and thrilled when Sparkage began to pay for itself from the very first month. We've seen the rewards program increase the frequency of visits from our regular customers, and also seen how effective special offers are at bringing back those one-off customers who forgot about us. After bringing them back often enough, some of those one-off customers became regulars. We've also used flash offers to drum up short term cash when needed. Case in point, it only took an hour after submitting a push notification yesterday to sell a case to a customer we had not seen for a while. The Sparkage support team has been extremely helpful and a pleasure to partner with. They are very responsive and hands on, and also have been great at suggesting ways to make the program even more effective for us. Overall, it has been a very positive experience, and has helped us grow our sales.

Vorteile: Ease of use, motivates customers, gets results.

Nachteile: It's not a con, but some customers resist downloading another app. Fortunately, we can track points regardless if they choose to use the app or not.

"Best customer retention and reward system there is! "

Vorteile: Direct engagement with customers via notifications with text.
Easy, convenient, effective reward system
Can promote products and services through words that customers may not know about. So it's a great way to advertise new things and directly.
Incredibly easy to set up, use, and maintain.
Amazing company that goes the extra mile for their clients.

Nachteile: There aren't any at all which is a huge!