Sparkage

Kommentare: I really appreciated the speed with which my concerns and questions where taken care of. I also appreciated that they have been willing and able to make sure that the program works well for my business. This receptiveness and willingness to adapt to my needs, makes this an extremely desirable program for small businesses like mine. We are constantly adapting and changing to stay viable as a brick and mortar store in an increasingly online world, and this ability to change and make the program adapt to my needs makes it a very valuable business tool.

Vorteile: It is easy to use and learn right from the start.

Nachteile: I have no concerns at this time. So far it is performing just as I need it to.

Kommentare: Great over all experience. Customer support is top notch

Vorteile: Easy to use. Reliable, but when things do go funky, I know that they will correct any issues in a timely manor.

Nachteile: It would be nice if it connected to the POS so it automatically keep track of rewards

Vorteile: Being able to track customer base and communicate with customers, easy way to track rewards instead of using punch cards, ease of use for my customers

Nachteile: The checkout process could be more streamlined, but I spoke with them and they are in process of automating it.

Kommentare: We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Vorteile: It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Nachteile: Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information.