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RingCentral Engage Digital
Was ist RingCentral Engage Digital?
RingCentral Engage Digital ermöglicht es Unternehmen, alle ihre digitalen Customer-Care-Kanäle auf einer einzigen Plattform zu verwalten.
Dadurch können Agenten mehrere Kanäle über eine einzigartige Schnittstelle verwalten, ihre Reaktionsgeschwindigkeit erhöhen, die Ressourcenzuweisung optimieren und den Datenfluss in Spitzenzeiten optimieren, was letztlich die Kundenzufriedenheit beeinflusst.
Über 14,5 Millionen Nachrichten aus verschiedenen Quellen (E-Mail, Chat, Messaging, soziale Medien usw.) werden kategorisiert und an Kundenbetreuer versandt.
Wer verwendet RingCentral Engage Digital?
Industrien: Telekommunikation, Bank, Versicherung, Energie, Transport, Einzelhandel. Regionen: Europa, Asien, Afrika, Naher Osten.
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RingCentral Engage Digital
Bewertungen über RingCentral Engage Digital
RingCentral is great for Telehealth!
Kommentare: Overall my experience has been great
Vorteile:
It allows patients to contact you via phone call or text but uses a different number than your personal number
Nachteile:
Notifications sometimes get lost so I don't see a text for a while.
I can Send Fax !
Kommentare: Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.
Vorteile:
I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.
Nachteile:
IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.
RingCentral Engage Digital
Kommentare: good software for the people who is in this industry
Vorteile:
good software for the people who is in this industry
Nachteile:
user interface sometimes lagging during opening og the App
Free version of Glip is so good!
Vorteile:
easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now
Nachteile:
nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable
Ringcentral review
Vorteile:
I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.
Nachteile:
If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.
RingCentral
Kommentare: Overall, I really enjoy using this product.
Vorteile:
I love the text feature with this application, as well as being able to video call.
Nachteile:
I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.
Ring central review
Vorteile:
The product is easy to use and has a dashboard to help u understand better
Nachteile:
I feel like it can be better always keep trying to improve dont stay the same
My RingCentral Experience
Kommentare: We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics.
Vorteile:
Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me.
Nachteile:
I didn't have more colors to choose from with themes.
Easy communication and sharing
Kommentare: I am loving it so far! Easy communication with my supervisor
Vorteile:
It is easy to chat and share files through RingCentral.
Nachteile:
So far, I have nothing to not like in this software.
Highly Recommend and Easy to use
Vorteile:
It's accessibility helps users to maximize the use of the site
Nachteile:
Some unnecessary features that can confuse the users