R.O.Writer

Great system for the European repair industry

Vorteile:

I pushed for RO Writer when we decided to open our own shop due to the great experience I had at another shop. The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source. My partners have only been working with the system for a few days and already love the overall simplicity of it and how relatively intuitive it is. The scheduler is another great feature so we are able to see what we have at a glance. We also like the training that comes along with getting the program as they make sure that you understand the basics of the system and provide plenty of guidance time and time for any questions. Customer support has been great so far and sales was a great experience as we were only sold what we were looking for and did not feel pressured to get anything we didn't need.

Nachteile:

The only real issue we have at the moment with RO Writer is the accounting software integration is provided by a third-party vendor. This requires an additional up front cost and then a monthly fee thereafter so RO Writer can integrate with Quickbooks. It would be nice if RO Writer would offer this integration with the system rather than having a third party vendor, but at the same time RO Writer makes a great product.

sence 2008

Kommentare: ease of use on a daily basis going paperless increase aro

Vorteile:

it is easy to use quick to build a work order with smart oil and smart jobs

Nachteile:

the marketing and follow up mod. is hard to nav. would like to see it updated

BAD TECH SUPPORT

Vorteile:

Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

Nachteile:

Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system. Let me elaborate on how bad they are: No online knowledgebase. No user forum No email blasts on known issues occurring Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting. Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back. Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system. The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

R.O. Writer Tech Support is the best I ever work with.

Kommentare: My shop has been using R.O. Writer almost since its inception--30 years ago?--I've been working with the program through three major versions now and each time has been a leap forward in power, flexibility, and intelligence. We are a single shop with a unique mix of classic and modern cars, and R.O. Writer is flexible enough to accommodate both and all of these...

Vorteile:

Tech Support for this program is MIND BOGGLINGLY good! Incredible service, super knowledgeable agents, lightning fast response time to both phone call and emails--agents beyond smart, knowledgeable, and efficient. They take the time every call to fix as much as they possibly can. World Class! I would buy the program on the strength of this support alone.

Nachteile:

Interface still looks like it's from 1995, some of the defaults--I'm looking at you scheduler--are oddly mixed in and work oppositely from themselves in different parts of the program. We often end up with appointments on the wrong day, at the wrong time, because people who use the program occasionally get tripped up by the anomalies/inconsistencies.

RO Writer easy to use

Kommentare: The day to day use of RO Writer has become a natural part of our days.

Vorteile:

Very easy to use, integrates with Quickbooks, easy to make labor lines to suite customer complaints, very customizable, has a DVI system that allows techs to attach pictures to RO.; allows text communications between service writers and tech which increase efficiencies. Has text capabilities from Service writer to customer and allows customer to text back for increased approval times; etc.

Nachteile:

It is not designed to manage a large inventory (works great on a small inventory)