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Tonkean
Was ist Tonkean?
Tonkean ist eine menschenzentrierte Plattform für Workflow-Management und -automatisierung, die die Art und Weise verändert, in der Menschen und Systeme zusammenarbeiten. Tonkean Bot Worker orchestriert täglich Tausende von Geschäftsprozessen und integriert nahtlos Unternehmenssysteme wie Salesforce, Slack, Google, Zendesk, Intercom und Tausende mehr.
Mit einem intuitiven und leistungsstarken Workflow Builder kannst du die End-to-End-Abläufe für Geschäftsabläufe, einschließlich Geschäftslogik, Datenmanipulation und Personalkoordination, einfach optimieren.
Wer verwendet Tonkean?
Tonkean wurde für Unternehmen aller Branchen und Größen entwickelt, um Prozesse, die sich in der Schleife befinden, wie Kundenbetreuung, Auditierung, Projektworkflows, Genehmigungen usw., zu automatisieren.
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Bewertungen über Tonkean
Loving the product
Kommentare: Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing
Vorteile:
Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us
Nachteile:
The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them
Antwort von Tonkean
vor 6 Jahren
Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.
Powerful, complex, quite the learning curve
Vorteile:
Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.
Nachteile:
High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.
Antwort von Tonkean
vor 6 Jahren
Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.
Good concept
Kommentare: Decent - still trying to find a home for it
Vorteile:
Easy of use to on-board & good support.
Nachteile:
Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts
Antwort von Tonkean
vor 6 Jahren
Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/ Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!
Tonkean - helpful software
Vorteile:
My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!
Nachteile:
It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.
Antwort von Tonkean
vor 6 Jahren
Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.
Amazing Project Management Tool !!!!
Kommentare: It helped me to make my job much easier and faster.
Vorteile:
Ease of integrating it with Slack. Runs super fast on Windows and Mac both
Nachteile:
I would love to see it working on mobile phone just how it works on web browser
Antwort von Tonkean
vor 6 Jahren
Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!
