OpenTable

Bequem und Garantiert

Kommentare: Nutze ich privat sehr gerne, und so kommt man auch gut auf neue Restaurants, die man vorher nicht auf dem Schirm hatte.

Vorteile:

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird. Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat. Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Nachteile:

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Reservierung bei OpenTable

Kommentare: Der Gesamteindruck von Opentable ist in meinen Augen ein sehr positiver. Man kann direkt buchen sieht Restaurants in der Nähe alles läuft sehr unkompliziert ab.
Und man kann auch unkompliziert stornieren

Vorteile:

Die Vorteile bei Opentable liegen darin, das man direkt vom Handy aus sein Restaurant besuch buchen bzw.Reservieren kann. Und man mit dem Restaurant auch schreiben kann. Besser als wie wenn man immer rumtelefonieren muss

Nachteile:

Nachteile kann ich bei Opentable nicht sagen weil es gibt keine

Einfache Anwendung

Vorteile:

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Nachteile:

Grafische Aufstellung veraltet, kann modernisiert werden

Buch deinen Tisch online

Vorteile:

Einfache Handhabung, Bei der Reservierung ist sofort ersichtlich ob es einen Freien Tisch gibt.

Nachteile:

Es gibt nichts zu beanstanden. Einfache Handhabung und Toller Bedienkomfort.

Gute App um Restaurants zu reservieren

Vorteile:

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile:

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Tolle Möglichkeiten für Kunden, zuverlässig einen Tisch zu buchen

Vorteile:

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile:

Nichts, ich habe bisher keine Nachteile entdeckt.

Best app for restaurants reservations

Vorteile:

It's easy to search and schedule reservations, the platform works very fast.

Nachteile:

There are some features that are not than intuitive in the navigation like canceling a reservation.

Good reservation software but not pricing friendly

Kommentare: The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows.

Vorteile:

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Nachteile:

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

I wish all restaurants used OpenTable

Kommentare: Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing.

Vorteile:

Ease and efficiency of booking a table. Immediate feedback. Rewards program

Nachteile:

Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop.

OpenTable Feedback

Kommentare: It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees.

Vorteile:

Ease of use for both customers and restaurants. Dominates market share for booking reservations.

Nachteile:

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks. Huge market control makes it almost impossible to succeed as a restaurant if you are not using them. No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing. There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Convenient and Reliable, with a Few Minor Glitches

Kommentare: Overall, I’ve had a positive experience using OpenTable. It’s my go-to for making restaurant reservations, especially when I’m exploring new places. The convenience factor is high, and the app generally performs well. There are minor hiccups from time to time, but they’re not deal-breakers.

Vorteile:

OpenTable makes it incredibly easy to find and book reservations at a wide variety of restaurants, often with just a few clicks. The user interface is intuitive, and I appreciate the ability to read reviews and see real-time availability. It’s also convenient to manage reservations and make adjustments on the go.

Nachteile:

While the platform is generally reliable, there have been occasions when I arrived at a restaurant only to find that the reservation hadn’t been properly communicated or confirmed on their end. Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Sisserou's Restaurant

Vorteile:

The POS integration and that it is widely used by patrons as a go to reservation source.

Nachteile:

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Good but $$$$!

Vorteile:

Customer service is always spot on and helpful.

Nachteile:

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Wouldn't use it if I didn't have to

Vorteile:

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Nachteile:

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

OpenTable: Easy and Fast Reservations

Kommentare: Overall, I use OpenTable frequently and always have a pleasant experience.

Vorteile:

I love how quick and easy it is to schedule a reservation.

Nachteile:

Nothing--very easy to create, change or cancel a reservation.

Simple and Gets the Point Across

Vorteile:

I enjoy how simple it is for users and gets the point across quickly when trying to make a reservation.

Nachteile:

I wish it would give you a live waitlist option like Yelp does, but overall not a bad service at all.

Open table

Kommentare: Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time

Vorteile:

Control flow of restaurant, pacing, mobile phone app connectivity

Nachteile:

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

OpenTable did more harm than good

Kommentare: It was terrible. Our issues were never reserved which created massive problems for us

Vorteile:

It offered a reservation system that we wanted to use to manage seating.

Nachteile:

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Awways room for improvement

Kommentare: I am satisfied with the service.> I have been using the product at my restaurant since early 2000.

Vorteile:

Customer service is good. Immediate access to reservations.

Nachteile:

Build a better Google Mobile Platform ( for Pixel Phones ) Improve the Table availability in shift settings. ( difficult to understand) . The review should show the reservation

Great product

Vorteile:

Ease and the customer facing ability to get your restaurant reservations.

Nachteile:

It should have a profile for restaurants that are not on it to really show the maximum dining options

Opentable helps streamline restaurant operations and enhance guest experience

Kommentare: OpenTable has been a game-changer for my client's restaurant. Its restaurant management and reservation management features, coupled with its commitment to enhancing the guest experience, make it a key part of my client's operations.

Vorteile:

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients. Everyone can easily view and manage reservations, ensuring that we can accommodate guests efficiently and effectively. And waitlist management/table status updates enable us to minimize wait times.

Nachteile:

There is nothing I dislike about Opentable.

OpenTable User

Kommentare: Very positive, making something that can be a hassle easier

Vorteile:

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Nachteile:

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

Open Table For The Win!

Kommentare: So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Vorteile:

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Nachteile:

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Make Your Reservations Now

Vorteile:

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Nachteile:

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

Easy to use

Vorteile:

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Nachteile:

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable