OpenTable for Restaurants
Durchschnittliche Bewertung321 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 1998
Über OpenTable for Restaurants
Online-Reservierungs- und Gästemanagement-Software für Restaurants. Restaurants wird geholfen, zu wachsen und zu gedeihen. Fast zwei Jahrzehnte Erfahrung in der Arbeit mit Restaurants aller Art erlaubt, ihre Reichweite zu erweitern, ihre Gäste zu bedienen, ihre Abläufe zu verfeinern und auf die Erkenntnisse einzugehen, die nur die Community liefern kann. Es reicht nicht aus, nur die Online-Buchung und das Floor-Management anzubieten. Nur OpenTable bringt dein Restaurant in die Tasche von 22 Millionen aktiven Gästen.
OpenTable for Restaurants Funktionen
- Abrechnung & Rechnungsstellung
- Berichterstattung / Analyse
- Integrierte Buchführung
- Verkaufspunkt POS
- Anmerkungen zur Reservierung
- Reservierung von Akitivtäten
Die hilfreichsten Reviews für OpenTable for Restaurants
Bewertet am 5.8.2019
Love Open Table!
Kommentare: OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.
Vorteile: From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.
Nachteile: Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.
Antwort des Softwareanbieters
von OpenTable an 6.8.2019
Hi Kathryn, thanks so much for taking the time to write a review!
Bewertet am 23.7.2019
A great tool for Restaurants
Kommentare: We would recommend Open Table to a small, independent restaurant looking for ease of making reservations.
Vorteile: We have been using Open Table for years to book reservations. We like their widget to link directly to our website for easy bookings. They often have "Top 10 Restaurants in Canada" or "Most Romantic Restaurant" lists that are great for marketing. Customer service is good and responds in a timely manner.
Nachteile: Their guest database is not as powerful as Sevenrooms - if we had the extra money we would probably switch just for this feature alone.
Antwort des Softwareanbieters
von OpenTable an 25.7.2019
Hi, thank you for taking time to leave a review! We appreciate your feedback. Regarding your note on guest databases, have you seen that we now integrate with Venga? This might suit your needs very well. Please see more details here: https://restaurant.opentable.com/products/venga
Bewertet am 5.7.2018
Very easy and great tool for booking ahead and making reservations.
Vorteile: What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.
Nachteile: There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.
Bewertet am 26.4.2018
I predominantly use OpenTable for all my meal reservation-making.
Kommentare: Easy planning, less anxiety in wondering if a restaurant will have a wait, easy searching and filtering.
Vorteile: What I like the most about OpenTable is its ease of use. If I know what restaurant I want to book a reservation for and they have availability, I can basically get in and get out in less than 2 minutes. THAT'S efficiency. I also like that you can customize searches by specific neighborhoods, specific occasions or ambiances (romantic vs. casual, etc.) and obviously prices. Yelp isn't a main competitor but I hate that when you search for a bar or restaurant in a certain neighborhood on Yelp the results populate many, many bars or restaurants beyond that neighborhood to satisfy the search generation. I like that OpenTable functions more explicitly and narrowly than Yelp but it MAY include some very close neighborhoods in a search query. OpenTable's trend forecasting and "places we think you'd like" are on point, too. They do a good job of assimilating restaurants into categories not just by food type but ambiance type and cost. On OpenTable, very often I'll book a reservation and then come back to check something and see that there are recommended restaurants for me that I actually already have on my personal list. It's not just like, "You picked an Italian restaurant, so we're going to recommend another Italian restaurant!". It feels more personalized and catered to me because many other factors are seemingly taken into account besides just food type.
Nachteile: This isn't a dig at the software specifically but I feel like some high end or modern / niche restaurants decide to host reservations on Resy instead and that tends to deter me from using OpenTable from time to time. I haven't had any issue with the OpenTable software specifically.
Bewertet am 13.2.2019
Great to make online reservations
Kommentare: Overall OpenTable is a great tool to make online reservations; however, I do feel that they need to make some improvements especially regarding the reward program to make it more appealing.
Vorteile: I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.
Nachteile: Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal