TransactionDESK

Kommentare: I have used Brokerwolf for 13 years and I never stop learning a new and better option for my work flow. Updates to the system are completed within a good timeframe. The ease of use by having menu options to follow and to have custom "Favorite Options" for a 1 click and you are at the screen you need to use. One system allows for overall Company financials or by Branch. One system that allows you to produce reports for 1 agent or mulitple agents. I appreciate Brokerwolf allowing the users to offer ideas and suggestions that will help our Company and hopefully others. I like the open forum for changes / upgrades to the system. Reading ideas/suggestions from other users from all over is a very nice feature, and I have actually learned processes from other users.

Vorteile: Reconciliation between Brokerwolf and Bank statements...Brokerwolf produces a screen with every deposit and check/EFT processed in the system. Comparing the Bank statement to the reconciliation is easy and just clicks away. You can use the reports created within the system or create your own reports with regards to Transactions, Listings, Outside Broker information, Agents, etc. The system produces financials for the Company as well as Agents. You can compare prior years and create a budget for the current year. There are so many well laid out reports within the system and it just takes a couple of clicks and you have the report. 1099 reports are calculated and can either be printed or emailed to there distination. There are reports to reconcile the 1099's for accuracy. Brokerwolf has an outstanding customer service team whether over the phone or by email through the system where you can attach items for research. The team is there to help with issues and help you solve problems quickly and easily. They suggest better senerios on how to use the system or produce reports.

Nachteile: The Community for which ideas and suggestions is wonderful, but Brokerwolf also uses it for fixes to the system, which as a user and client, I feel issues and fixes need to be separate from ideas and suggestions. No need for me to wait a year for an actual fix to the system that I need now. I am not sure if The Community is utilized to it's fullest potential by Companies that use Brokerwolf. I think Lonewolf as a Company, is trying too hard to work on other potential websites for their new software ideas. I understand the competition piece, but fix what is broken and then move on to your next, lastest and greatest idea....Transaction Desk.

Kommentare: There is not a lot of competition out there and the few I have tried were worse, but I see there are a few more competitors and a new brokerage I am aware of is using one of the new companies. I am watching to see how that goes.

Vorteile: -That accounting is tied together with the deals making the financial side of things easier
-Screens have same look and feel
-Bank recs I like in this system
-Reporting isn't bad but wish it was simpler to build what you need.

Nachteile: -It doesn't play well with other platforms such as Salesforce so we duplicate efforts
-I don’t know why, but Lone Wolf which I will call LW going forward cannot calculate source deductions from benefits that we pay staff – RRSP’s and or health benefits, so this is something I have to manually calculate and manually fix for anyone receiving benefits (Staff only) – seems counter productive to having a computer program to me. While I am talking about payroll, why cant I tab around to different fields in the deductions. I press tab all the time but it won’t take me to the next box.
-When creating the EFT transmission file in 5E1, I create the file early as the bank direct deposit requires a work around to actually work
-If we make a change in a deal to the commission or accidentally double tap the date on the commission tab, all the agent info for the payout changes. That should not happen
-When updating people (lets say there is a typo in a name of a person) and you go in to correct it, LW asks if you want to update all deals, we say yes and then the deals are not updated. Same with lawyers.
-The penny issue is an ongoing headache
-Cloning a deal is virtually useless but if it worked better it would be valuable to us
-Customer service used to be great - that has gone downhill with tickets and files getting dropped or passed to multiple people and the answers by email are not always easy to understand even if you know the software fairly well...and more that wont fit

Kommentare: This has really helped us to see exactly where our $ are going. Love that it is transaction specific. Holds us and our agents much more accountable. Being able to project sales and volume, keep track of agents individually- we had never had this option before 2015 and it has been an eye opener. We now rely on this type of info to adjust accordingly- problem areas and such. The ability to look up specifics for just about anything is fantastic, from vendors, to GL codes to Agents and groups of properties- just love it!

Vorteile: That it is real estate specific. Hated quickbooks!
Integrated accounting- everything must go through Brokerwolf.
Forces us to be better record keepers.
Reports
Ability to create a specialized report.

Nachteile: 1. Using The Community to solve issues. Very difficult to explain exactly what is needed and get a decent answer.Sometimes the question is just too technical. I would say maybe half the time using the Help option and submitting an online help request is truly helpful . I end up calling to speak with someone anyway.
2. Having reports is fantastic. On the other hand there are so many reports in this program, I can't figure out which one to use sometimes. I keep a detailed list of several different reports of what works for our company. I know there are other reports in Brokerwolf that would probably be helpful, but I don't have the expertise to figure out what they are. And looking up key words in Help doesn't get me very far. I usually end up calling in. 3. Recently I had to modify a custom report that was created a couple of years ago. Spent quite a bit of time on the phone with the very WONDERFUL Customer service rep (after getting no where in Community) and she was having just as much trouble. Come to find out, the field we wanted to include in the custom report ( tax roll #) isn't an available option from which to include. I think she was as frustrated as I was. She finally was able to figure out a solution to get around the issue. Of which I am eternally grateful. I really needed that report. Bottom line, I just don't feel it should have been that hard. Why wasn't that field an option when all the other fields were? Makes no sense. She earned her paycheck that day.

Kommentare: I can do my job faster and more accurately. I don't have to depend on anyone else to correct an error and my work gets done quicker. If you have to wait for admin to correct something, it could take all day so I love this feature. I just love this program.

Vorteile: This program is so easy to use. You just enter your information and it is done. If you make a mistake in entering the information, it can easily be corrected, you don't have to wait for someone else to correct it for you. You can't go wrong with this program. As well, it saves all your files and if you need to look up something you did from last year or earlier, it's there just by putting in the address. So many different ways you can research a file...i.e. buyer, seller, address, street #, date, agent etc. I love the reports. You can customize them for exactly what you need. (I would love to have one for my household bills etc.)

Nachteile: Only one thing ... and that is from today. They recently changed the colors on the screen from the original to blue areas, which took a little getting use to but it worked. Today they changed the format to all white background. The blocks turn blue when you go to type in them but the overall white really hurts my eyes. I had to turn the brightness down on my computer screen and by doing that, it made it not as clear. The bold print is okay on the headings, however, the lighter shade of black is hard to read for me. I liked the format better. I guess once I get use to it, it will be okay also. Other than that, I love the program.

Kommentare: If it were not for this Real Estate software the job of tracking Listing and Sales as well as Realtor information would be quite cumbersome and most statistical reporting would be lost.

Vorteile: The software is easy to use and is structured quite well for our office use. We have a small office but quite active and setting up new Realtors or Listings or Sales information does not require a lot of effort. Once information is entered into the system, the number of statistical reports available on how the company is progressing throughout the year and comparisons to previous years is numerous. You have the capability to create your own reports as well which is a bonus but not that user friendly. This software is widely used within our Real Estate community which allows us to communicate with other Brokerages whom are involved with our sales reporting from a commission perspective. Also, our accountant is familiar with the various reports Brokerwolf provides which makes it easy to produce accounting reports required for year-end reporting.

Nachteile: I do not like the fact that the "Help" menu to look up items does not work within the system. Also, I had requested a change to the main "Office" report which would show the e-mail addresses rather than the Fax number which is quite archaic now. I find that even though there are plenty of pre-set reports, to have a change made falls through the cracks.