SmartServ

SmartServ

von SmartServ

Wer verwendet SmartServ?

SMB's and semi- Enterprise companies. Companies on pen and paper and old hacky solutions to book and dispatch calls. Currently working with many HVAC, Plumbing, Electrical & Home Improvements guys.

Was ist SmartServ?

We believe that any service company deserves the best when it comes to delighting customers. Scheduling and booking jobs with SmartServ couldnt be any easier. Simply drag, drop, and stay on top of every call.

In fact, service companies grow their revenue by 20%, on average, in their first 6 months on SmartServ.

SmartServ – Details

SmartServ

http://www.smartserv.io

Gegründet 2017

SmartServ – Preisübersicht

SmartServ bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für SmartServ findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

SmartServ Funktionen

Auftragsmanagement Software
Angebote / Schätzungen
Arbeitsauftragserstellung
Bestandskontrolle
Job-Management
Kundendatenbank
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Vorbeugende Wartung
Wiederkehrende Termine
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online Stempeluhr
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement

SmartServ – Nutzerbewertungen

Zeigt 5 von 36 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.9/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.8/5
Chad S.
Service Manager
Maschinenbau oder Wirtschaftsingenieurwesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.5.2019

"HVAC & Plumbing Service Department "

Kommentare: as stated above it allows us to be paper free, have techs enabled to access customer info without needing time wasting calls to office and our collections are up near 95%-100%

Vorteile: easy to use, easy for our techs to use while out on service calls - to look at past history, and great for billing and collections.

Nachteile: no major issues that we don't like - it took a couple of months for everyone to get used to how it works, but we expected a learning curve.

  • Quelle des Nutzers 
  • Bewertet am 3.5.2019
Marie M.
Controller
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 17.1.2020

"Good Service"

Vorteile: The software does a lot of what we need, but does have some limitations. But we haven't been able to find one software that does everything, so SmartServ is comparable to the other products out there. The customer service at SmartServ is excellent though, so anytime we have a question or a problem, they respond right away and are all very kind.

Nachteile: There are a few things that you have to contact the SmartServ team to do, rather than being able to do it yourself. For example, you can't add new employees yourself. It has also been having syncing problems so not everything sync's properly. But the customer service team is very quick to respond and fix any issues.

  • Quelle des Nutzers 
  • Bewertet am 17.1.2020
Dan T.
Office Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.12.2019

"Powerful software"

Kommentare: [SENSITIVE CONTENT HIDDEN] at Smartserv has made this transition as easy as possible. He is always responsive when we call and checks in on us regularly when we don't call. We are very happy with our decision to switch to Smarserv. The customer service has been outstanding starting with our first sales call to implementation.

Vorteile: We like the ease of accessing the data. We schedule jobs for field technicians and need to have the customer information available quickly. The software stores job history for every customer allowing my technicians to take pictures, make notes, and request parts that are all relayed in real time to our office. Having a complete history of each customer allows my techs to be more prepared and more efficient when walking into a house.

Nachteile: I have not used the software long enough to find anything negative. The software is so much more powerful than what we are used to. I wish we had made the change sooner.

  • Quelle des Nutzers 
  • Bewertet am 23.12.2019
Sheryl P.
Service Coordinator
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 26.3.2018

"I am unhappy with the way that when you click on something the wheel just spins and spins. "

Vorteile: I like the schedular and how you can see the individual appts per tech. Scheduling or creating a ticket is easy.

Nachteile: Everything works pretty good, except when you save something and you want to go back in a ticket, it makes you type the ticket # again . Also the times when the wheel just spins and spins is always when I have a customer on the line and I have to call them back when system is up again. This happens everyday and is very annoying. When I set my group in the schedular, it changes when I do different tasks, I would like it to stay where I set it in the morning and stay that way unless I manually change it.

  • Quelle des Nutzers 
  • Bewertet am 26.3.2018
Anthony B.
Owner
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.1.2020

"Most comprehensive system for the money "

Kommentare: Once we went through the 30 days of switching and the 60 days of work flow adjustments the program does nothing but get better

Vorteile: That it was all in one and gave us the options for contracts, multiple locations and was able to handle residential and commercial

Nachteile: The system has some limitations for commercial projects

  • Quelle des Nutzers 
  • Bewertet am 8.1.2020