FaxLogic

True Faxing Solution

Kommentare: As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace.

Vorteile:

This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs.

Nachteile:

I have no real concerns regarding the software. It is easy to use.

Off to a good start

Kommentare: The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business.

Vorteile:

We don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform.

Nachteile:

The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive.

Review

Vorteile:

It works great for our needs and the cost is right for what we need.

Nachteile:

Nothing that I can think of at this time.

Enterprise Fax Solution for the future

Kommentare: We have been able to have a fax machine at a site where our VoIP provider couldn't, and we got access to our faxes VIA the portal. We have also been able to maintain compliance for confidential documents. These guys have a great product that is truly built for business with all the administrative controls necessary for security. Every time I send in a ticket(not often) Support has called me back in under an hour.

Vorteile:

Ease of conversion Control over administrative functions Speed of support

Nachteile:

nothing so far

fax logic

Kommentare: Fax logic made it easy to integrate into our existing systems and ultimately completely replace our previous vendor (efax). The tech support is timely & dependable. The customer service support (i.e., integration, billing, access, etc.) is impeccable. They're professional, friendly, competent and fair.
When we first started our integration, we were utilizing the platform with approximately 45,000 documents annually and there weren't any issues.

Vorteile:

Software is easy to use, easy to understand, can have multiple numbers on the dashboard for easy access and intuitive.

Nachteile:

There aren't any cons that I can recall or relate.

FaxLogic Review

Kommentare: Working with FaxLogic has been great. I have worked with Sales as well as support and both are very responsive and resolve requests very quickly.

Vorteile:

The product is easy to setup and easy to use. I also like the ability to have faxes delivered to email and be printed using the fax adapter if needed.

Nachteile:

I don't have any negative issues with the solution.

Five years of excellent service

Kommentare: I eliminated my fax lines and made my faxes HIPAA compliant.

Vorteile:

In the five years I have been working with FaxLogic they have only had a hand full of outages. Each with clear client communication and prompt resolution. When a service is a good as theirs an issues turns into a positive. Service works as advertised and makes faxing easy and fun.

Nachteile:

If everybody used FaxLogic 100% of faxes would be deliverable and there would never be busy signals.

It Just Works

Kommentare: We have saved a lot of money by moving to a digital fax service utilizing their fax adapters. The service does exactly what it is intended to do without issue.

Vorteile:

I have never once experienced any issues or downtime of the product.

Nachteile:

The admin interface is a bit confusing, but it their support staff is happy to make any needed changes so it really doesn't matter.

FaxLogic Wins!

Kommentare: FaxLogic is a great vendor. FaxLogic has the fastest turnaround time for support and implementation compared to other vendors (not just fax vendors). The system FaxLogic operates is dependable and simple (easy to use). This is one of the purest fax systems I have worked with and I am happy that our medical records solution recommended FaxLogic. This solution saves money and (by far) improves features. Ask me anytime about how useful FaxLogic is!!

Vorteile:

The simplicity of the system, interface and the FANTASTIC support.

Nachteile:

Some of the titles on the admin interface are not terms that normal humans understand. I built an internal document to translate the terms to understandable ideas.

Great Solution for Fax

Kommentare: -Large savings over copper phone lines
-Great support with quick turn-around times
-Passionate team that worked with us to chose the proper solution to fit our needs
-Zero impact to workflow while still achieving cost savings goals
-Great reporting allowing us to make smarter decisions regarding fax moving forward

Vorteile:

Ease of use - we were able to implement FaxLogic quickly and with little hassle, saving us tens of thousands of dollars over copper phone lines. With the use of their fax adapters - we were able to achieve this with zero impact to the end user experience, requiring no additional training or support from IT.

Nachteile:

Nothing springs to mind. Between ease of implementation and savings, there are no cons to speak of.

We Loved FaxLogic!

Kommentare: Being in the world of tax, we transmit sensitive documents to taxing authorities on a very regular basis, and having FaxLogic available to send such items was always great. I actually would be relieved when I saw a certain taxing authority accepted fax as a transmission method, because I knew all I had to do was make the document into a PDF and the job was pretty much done. Cover letters are stored in the product and have auto-fill capabilities.

Vorteile:

Product is very easy to use. UI buttons were responsive and "dead clicks" were never a concern. Being able to sign into FaxLogic from any device is also very handy, whereas most fax systems require a dedicated on-site location. FaxLogic made my job much easier when transmitting documents to taxing authorities, as fax is a commonly accepted method of transmission amongst taxing authorities.

Nachteile:

I think the method of downloading/viewing a fax could be made slightly easier. Once you figure it out, it's quite easy, but I think a first-time user may need direction on how to do something basic, like open the fax. A vet would know to 'Open', then 'Zoom' to view pages, but most people may expect a 1-click result. A very small downside to such a great product.

When fax service is mission critical call Fax Logic

Kommentare: We offer incredible customer service and for 15 years have received the top 10 places to work in our state... So we always appreciate when vendors believe in customer service quality like we do. Quality, timeliness, sense of urgency and a service based attitude make FaxLogic stand out from the rest of the pack. They always go above and beyond when an end user location has a different(non-standard) fax communications configuration to get that resolved in a timely manner.

Vorteile:

Not only is the Faxlogic system incredibly reliable AND the solution is robust enough to handle our custom needs. The simplicity of routing to one or more endpoints as well as their API implementation for the past 5 yrs has worked nearly flawlessly. When there is an issue(rare) the team there jumps on it and makes sure you are resolved in the quickest and most reliable way.

Nachteile:

While we rarely have to use their mailboxes directly on the FL site, when we do its not really crafted well to handle very large volumes of email. Search are slow and sometimes time out/fail. To be fair we ARE receiving 100,000+ faxes each month so its a LARGE dataset but it needs to perform better on those occasions when needing to search for a specific "to"/"from" number. The admin user interface CAN be a bit confusing if you have not changed it frequently, so more help options(with examples...ie if I want to do "x" it would look like this) within the admin page itself would be beneficial. The user interface overall is a little more '90's looking so could use a facelift but its purely astecics. Again, these improvements pale in comparison to the benefits and service.

Flexible Fax Option

Kommentare: Analog phone lines no longer fit how we do business. FaxLogic provides a good path away from those analog lines. Many of our doctors work in multiple offices throughout the week. Fax to email means they get their faxes regardless of where they are.

Vorteile:

FaxLogic provides a good way to use existing fax machines via a fax adapter in areas where computer based faxing isn't practical. Most cloud fax services I spoke with don't support these. FaxLogic also has a lot of flexibility in how we manage our faxes so we can tailor the solution to each situation.

Nachteile:

The administration portal can be intimidating. However, their support department is responsive enough in making changes that you don't have to use the administration portal unless you want to.

Great Solution for Healthcare Faxing

Kommentare: We utilize the Group package with FaxLogic to service our various clinics. Being able to fax from the web browser makes it easy for staff to move around and still recieve their faxes. We've also seen a reduction in printer supply costs since faxes are automatically converted into PDF for our EMR software.

Vorteile:

The part we enjoy most is that an employee can use a single login to access the fax mailboxes for several locations to help each other out when they get busy or call out sick.

Nachteile:

Faxlogic has been a good fit for us so far, and we haven't seen any major issues that hinder productivity.

Great alternative to manual faxing

Kommentare: Our overall experience with Faxlogic has been excellent. Support is very responsive; staff is friendly. Product works well.

Vorteile:

Faxlogic was easy to integrate; gave us the ability to assign direct fax lines to attorneys for receipt of incoming faxes; easy to use from anywhere.

Nachteile:

No major cons that we have experienced to date.

Long Time FaxLogic Customer!

Vorteile:

Our ability to integrate FaxLogic's APIs within our own internally developed software has enhanced our ability to work within the healthcare industry, which still heavily leverages fax functionality. The fact that I so rarely hear the term FaxLogic and the ability to run such a seamless technology with little internal organizational support speaks for itself.

Nachteile:

Not as a consequence of FaxLogic, but to general fax capabilities and number of third parties involved in the transmission of data via fax, the troubleshooting process for the rare customer that claims to have issues with sending faxes is difficult to diagnose thoroughly, but when the majority of your other customer do not experience the issue, it is apparent that the issue mainly lies with our customer's fax process or the carriers in between.

Faxlogic - THE e-Fax Soltution

Kommentare: I have used Faxlogic at 2 companies to date and am currently and admin, implementer and trainer for it at my current company. We originally used it sparsely, but moving to a SIP based phone system has presented challenges with faxing as it is not a reliable function. So, we are in the process of moving 160+ fax numbers to Faxlogic and they have been nothing short of wonderful during this ongoing process.

Vorteile:

Pretty much everything. The ease of use, the varied options for sending and receiving faxes, the notification capabilities, the familiar feel of the interface in the web portal and absolutely the best support team.

Nachteile:

The one thing I would like to see improved is the adding of users, connectors and stores. A copy function to create a user from an existing one would be awesome.

It just works

Vorteile:

Easy to set up and maintain. A great turnkey solutiohn for faxing and reciving large volumes. Much better than maintaining an in house fax server with dedicated comm lines. Support is top notch when needed.

Nachteile:

Control over rights to inboxes must be done by FaxLogic.

Great Product and Company

Kommentare: We work with banks and credit unions sending documents with non-public information. Their TLS capabilities and reliability are fantastic. As mentioned earlier, this service is the most reliable, trouble-free service that our company uses. The only reason we call customer services is to add more faxes as our business grows. Full disclosure - we have no association with Faxlogic as anything other than a vendor and we have received no fees or compensation for this response. I write this because the company asked me to post our experience with them and I was more than happy to do so since they provide such a great service.

Vorteile:

Fax service has run flawlessly for over 50 individual faxes for four years now. Customer service is great. Prices are very reasonable. Best vendor out of roughly 40 that we utilize. Best fax company we have ever dealt with and we have used at least half a dozen over the last 8 years.

Nachteile:

Haven't found anything that is really makes us unhappy.

Wendell Bell and associates make stuff happen!

Kommentare: Extremely positive and made that much more positive with people like Wendell

Vorteile:

Having a person in your corner who follows through and keeps on top of what needs to happen for your business is great and really appreciative to make sure things are accomplished.

Nachteile:

I can't think of anything that would be a downside.

Faxing Solution

Kommentare: The eliminated the POTS lines increased the reliability of our organizations faxing capabilities. They were very helpful with the creation of the necessary interface with our Emergency Medical Record software which was vital to our successful transition to e faxing. Great team to work with.

Vorteile:

This product has been very reliable for us. In the home health care industry, our faxing solution had to meet HIPAA requirements which FaxLogic was able to do. The staff at FaxLogic have been terrific with keeping our faxing costs down. Through monitoring our company's usage trends, they adjusted our costs accordingly. Unheard of in this day an age!

Nachteile:

The user interface seems to be a little antiquated and not as friendly as it could be and The admin interface is fairly complicated. In there defense, they have always been there to help.

FaxLogic API Integration

Kommentare: Very good.

Vorteile:

The API and support are great. We only use the software via API which has been great.

Nachteile:

Nothing at all. It's worked great for us for many years.

Faxlogic helps us manage an unsurmountable number of faxes daily.

Vorteile:

No busy signal sending or receiving. Notification when a fax fails to go with an indication why it failed. Convenient web interface to manage failed faxes without physically resending them. Tech Support is always quick to solve any issue that may arise.

Nachteile:

The service is a little pricey, BUT it works!

Great Product

Kommentare: Our business still has to communicate via fax. This is the best platform bar none

Vorteile:

Very versatile. They can connect/route documents just about anywhere. Their support team will help with any configuration reequest that you have and will normally provider all the setup themselves.

Nachteile:

I am only disappointed that we didn't find them sooner. We wasted alot of time and money on other products

Great product with good capabilities and easy to deploy across my facilites

Kommentare: Simple deployment process makes it easy to add Fax numbers for specialized processes and communications. In some facilities we deal with a large number of large faxes that a fax machine just can't handle without backlog.

Vorteile:

Product is easy to deploy and simple to use. Support staff is excellent and are always willing to work with you on deployment processes, changes and additions. With 17 separate sites and more than 25 Faxlogic fax numbers this is very important to me.

Nachteile:

Would like to see a few new added features like automated outbound fax notifications to email and a reporting tool to look at my own statistics to review billing, pages. Today this is provided when requested but would be nice to have my own tools to review. Online training is provided through web meetings but would like to see more of a library approach to training.