Wer verwendet Swell CX?
Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.
Was ist Swell CX?
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email.
Swell CX – Details
Swell CX – Preisübersicht
Swell CX bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Swell CX findest du unten.
Swell CX Funktionen
Swell CX – Nutzerbewertungen
Zeigt 5 von 117 Nutzerbewertungen
Bewertet am 12.4.2018
Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.
Kommentare: Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.
This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard.
This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers:
- easy to use, intuitive software
- useful review & reviewer metrics
- access to all public reviews and all private Swell reviews
- integration w/ powerful review sites like Google & Facebook
- a dashboard that displays all of your business' reviews
- customizable email & sms campaigns
- campaign metrics
- ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!
Nachteile: There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.
Bewertet am 15.8.2019
We love SwellCX
Kommentare: We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.
Vorteile: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.
Nachteile: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.
Bewertet am 13.2.2020
Kommentare: 10/10, couldn't be happier.
Vorteile: How hands off and accessible it is. It's hard to imagine something being easier to work with.
Nachteile: When my CC was changed I wasn't notified it was no longer working. Of course it's my responsibility as well.
Bewertet am 8.8.2019
easy to use
Vorteile: easy to use, automatically sends out review requests
Nachteile: seems to not be pulling any reviews after the first month
Bewertet am 8.8.2019
We love Swell!
Kommentare: Swell team made all the on-boarding process so smooth and painless. Once we went live with Swell our reviews were non-stop!
Results! We have results!!!
Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.
Nothing! We love it!
We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.