Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Swell?

Swell unterstützt Unternehmen dabei, den Prozess der Erfassung von Kundenfeedback und Online-Bewertungen zu vereinfachen. Mit einem Mobile-First-Ansatz ermöglicht Swell Echtzeitinteraktion mit der Kundschaft über die Kanäle, die die meisten Personen kennen, wie z. B. Textnachricht und E-Mail.

Wer verwendet Swell?

Swell konzentriert sich darauf, Unternehmen mit physischen Standorten zu unterstützen. Viele Nutzer von Swell sind in den Branchen Gesundheitswesen, Einzelhandel, Service und Gastgewerbe tätig.

Swell Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Swell

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,6
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
73%
4
18%
3
5%
2
1%
1
3%
Stephen A.
Stephen A.
Marketing Manager in USA
Verifizierter Nutzer auf LinkedIn
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Better option than Podium

5,0 vor 2 Jahren

Kommentare: Very easy to set up and very nice to have a great customer support team.

Vorteile:

Cost effective- easy to communicate with support

Nachteile:

There are glitches that happen occasionally

Savannah
Marketing Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Game Changer

5,0 vor 2 Jahren

Kommentare: Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead.

Vorteile:

We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers.

Nachteile:

It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker.

Evan
Owner in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It's fine

3,0 letztes Jahr

Kommentare: Expensive and not amazing.

Vorteile:

I implemented Swell because I was very impressed with the sales person [SENSITIVE CONTENT] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews.

Nachteile:

I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow.

Antwort von Swell CX

letztes Jahr

Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer.

Scott
Marketing Director in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product/Sub-par Customer Support

4,0 vor 4 Monaten

Vorteile:

The product works great at solicitating reviews and responding to the results.

Nachteile:

The product is great, but the customer service sucks. We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help. Each time I reached out I got an email reply that said they’re working on it. When I called the phone number that they provided I got a message that basically said, “we don’t take phone calls so send us an email or text message.” After four months of hearing that the Swell development team is working on it, I finally resorted to posting a negative Facebook recommendation. That got some action. Within 45 minutes I got a phone call from someone at Swell. He patiently listened to my issues and said he’d check into it. Within an hour I got an email explaining how to configure things so it would work with our mobile website. Products like this are all basically the same – different price points and different features, but they’re basically the same – so support is the game changer. For us Swell flunked the test and we’re moving to a different vendor when our agreement expires.

Frazier
Head of Marketing in USA
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The SMS Marketing Platform that fits in your budget.

5,0 vor 2 Jahren

Kommentare: I see a lot of companies advertising themselves as the solution for small businesses. Yet, their pricing is high and honestly pretty restrictive in what you can actually do with it. Especially for small businesses. Swell is the exception. Their price point for the web chat, reviews, and SMS campaigns are totally fair. Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.

Vorteile:

We weren't restricted to a maximum number of contacts. No matter how many contacts we have, the price is the same.

Nachteile:

Nothing notable. They're a smaller company which caused some issues between one of our APIs. (Likely because we are the first ones to need this certain API). That being said, the Swell team has been great with working with the other company to get things fixed.