Wer verwendet Swell CX?

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.

Was ist Swell CX?

Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email.

Swell CX – Details

Swell CX

https://www.swellcx.com

Gegründet 2016

Swell CX – Preisübersicht

Swell CX bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Swell CX findest du unten.

181805

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Swell CX Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Sammeln von Nutzerbewertungen
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

Swell CX – Nutzerbewertungen

Zeigt 5 von 117 Nutzerbewertungen

Gesamt
4.9/5
Benutzerfreundlichkeit
4.9/5
Kundenservice
4.8/5
Funktionen
4.8/5
Preis-Leistungs-Verhältnis
4.8/5
Mallory M.
Director of Editorial & Content Marketing | Product Manager
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.4.2018

"Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way."

Kommentare: Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.

Vorteile: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.
This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard.
This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer.
Here are some cool things Swell CX offers:
- easy to use, intuitive software
- useful review & reviewer metrics
- access to all public reviews and all private Swell reviews
- integration w/ powerful review sites like Google & Facebook
- a dashboard that displays all of your business' reviews
- customizable email & sms campaigns
- campaign metrics
- ability to manage multiple locations
Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!

Nachteile: There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

  • Quelle des Nutzers 
  • Bewertet am 12.4.2018
Jack S.
Dentist
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.8.2019

"We love SwellCX"

Kommentare: We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.

Vorteile: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Nachteile: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

  • Quelle des Nutzers 
  • Bewertet am 15.8.2019
Talon D.
Dentist
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.2.2020

"Pure Genius"

Kommentare: 10/10, couldn't be happier.

Vorteile: How hands off and accessible it is. It's hard to imagine something being easier to work with.

Nachteile: When my CC was changed I wasn't notified it was no longer working. Of course it's my responsibility as well.

  • Quelle des Nutzers 
  • Bewertet am 13.2.2020
Amanda M.
treatment
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 8.8.2019

"easy to use"

Vorteile: easy to use, automatically sends out review requests

Nachteile: seems to not be pulling any reviews after the first month

  • Quelle des Nutzers 
  • Bewertet am 8.8.2019
Lilly P.
Office Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.8.2019

"We love Swell!"

Kommentare: Swell team made all the on-boarding process so smooth and painless. Once we went live with Swell our reviews were non-stop!

Vorteile: Results! We have results!!!
Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.

Nachteile: Nothing! We love it!
We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.

  • Quelle des Nutzers 
  • Bewertet am 8.8.2019