PushPress

The best Gym Software to grow

Kommentare: We decided to transition middle of June and went live middle of July with our facility. Members really like it.

Vorteile:

It is simple to use and easy to train others on how to use, their support is great - fast and knowledgeable. Adding in the extra apps like GROW have been critical to scaling our business up with less reliance on coaches to do admin work.

Nachteile:

Coming from another software there were a few small issues with the same name but different function.

PushPress is fantastic!

Kommentare: Love it!

Vorteile:

First, their customer service is AMAZING! You can tell they're also gym owners and understand our problems. Second, it's just so easy to use and their reporting is really, really, good.

Nachteile:

Their member app and the "test user" spam. We stopped using their app forum with our members because the test user they say we need to have in their just spams everything. Further, the test user has signed up for and taken the last spot in a waitlisted class blocking someone from else from training. Very odd!

Really poor experience from PushPress

Kommentare: Unfortunately, we've had a really poor experience with PushPress. The website they designed took weeks to update and then due to more errors on their side it was not accepted by Google for the two weeks before and after the new gyms opened. This had a huge impact as no one could view our website or join on line during pre sale and the few days after we opened. The customer service response was poor. We have had repeated issues with payments not being taken and embarrassment with prospective members being unable to pay. The system cannot adjust a start date and payments to the future, something that should be a simple, so is unusable for pre sales of gyms. None of this was highlighted in advance. I could go, on, but simply put the system has been unreliable and cost us money and time to date on bookings, payments and integration with google.

Vorteile:

The App is user friendly and easy to use

Nachteile:

The website integration failed to link my website to google, which had a massive impact on our gym launch. Payments are unreliable and have often failed, meaning unable to process payments. Waivers were not added or duplicated causing member frustration or members to not have waivers at point of joining and classes disappeared, making bookings initially unreliable.

Great Gym Software

Kommentare: We have been extremely pleased with all aspects of the system. We have used ABC and Club Automation and for our simple needs this rocks it on all levels: price, product features, easy set up and integration, with great support.

Vorteile:

We don't use all the features, but what we use works great and connects seamlessly to each module.

Nachteile:

When we started using it we were hoping to connect it to our access system, but knew that was unlikely. As a 24-7 facility unattended access is needed and they seem to focus more on access when staffed. That's on us but would love to see some form of standard integration for more door access systems.

Push Press - Best Gym Software & Gym Owner Support!

Kommentare: We spent a significant amount of time and due dilligence in efforts to select the best gym software to launch our business. We choose Push Press and pleased with the decision more and more as we use their current key features and see the work the team puts in to serve Gym owners and their clients by constant improvements to the software platform.

Vorteile:

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members. Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions. Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics. Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Nachteile:

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

Push Press, your simple solution

Kommentare: Very reliable support team. Minimal issues and very easy to navigate through

Vorteile:

I’ve used a lot of software programs in the past but Push Press goes above and beyond for reporting option and customer service

Nachteile:

No real cons at all, there are a lot of options available and support team always helps. Plenty of options that cha solve multiple issues just takes a while to learn

Want a software for your gym with excellent performance and support - choose PushPress

Kommentare: PushPress is simply the best! They gave the best presentation when doing their demo and they all are part of gyms so they know all facets of the industry. Their customer service is the best I have dealt with and that says a lot as I spent 10+ years in the IT field. The people at PushPress are so helpful, friendly, prompt, and just so all around awesome that you actually look forward to interacting with them. Their service and their software have totally changed our gym to where we now feel like we are actually able to do work with the tracking of leads, at risk members, and just our community as a whole. I would recommend PushPress again and again - all day - every day!

Vorteile:

The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.

Nachteile:

The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.

So Happy We Made the Switch

Kommentare: I could not be happier with this software, and I recommend it to literally everyone. The team behind it includes gym owners, developers, and designers who all work together on it. So it's super easy to use, and does all the things I need it to do. The product owners actively work on improving the software and are very receptive to and involved in the community of people using it. The customer service is exceptional. It was very easy to make the transition from our old software (MindBody). I stayed with MindBody *way* too long. My only regret is not making the switch sooner.

Vorteile:

It does everything I need it to do, is super clear and easy to use, and the pricing is unbeatable for the value delivered.

Nachteile:

There's no time clock feature and payroll is in beta. We have a small staff and use a spreadsheet to track time, so it's not a big deal. It is 100% worth it to use PushPress and keep track of time with other methods.

I'm so satisfied

Kommentare: Day to day operations and metrics keep me on my toes and focused on growth as well as my bottom line.

Vorteile:

I loved that the Credit Card software is part of the program. i love all the reports. I still haven't utilized everything that will be of use to me. It's really easy to customize programs for my clients.

Nachteile:

I truly haven't bumped into anything I don't love yet. Give me another 6 months, maybe I'll find one.

Great software for gym owners

Vorteile:

PushPress has made signing up for classes a breeze for our members. On the administrator end, it is very easy to see classes, payments, invoices, etc. Customer service is top notch, if we have questions they are quick with the answers. The price point is also great!

Nachteile:

We haven't had any problems with the software at all.

Took us from looking mom and pop, to presenting like a well established business w/ a tech staff

Vorteile:

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative task during our training times. Once an athlete is established and on a plan, the system does the rest..From recording check ins, to sending emails when punch cards are out. It keeps track of our payments and indicates who is late. It will flag athletes that have not paid, by not allowing them to check in. I would be remiss if I did not mention the customer service. They are very attentive to problems and open to dialogue about features that users would like added in future updates.

Nachteile:

Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix. Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just not nice and clear when looking after the fact. Requires me to make notes in system so I know why they were comped etc. They have improved using the system for youth athletes, but our problem is kids do not pay the bill. I wish the athletes could check in, but would Athlete would be flagged and we would be flagged in the system if they have not paid...but still records Check-in as owing. The portal is nice but really needs ability for athlete to check how many punches they have remaining to be valuable.

Review

Vorteile:

Customer Service is the bomb! So responsive and helpful.

Nachteile:

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Amazing!

Vorteile:

Simple, elegant, & easy to use. Designed for the gym owner in mind. Quickly access everything in the software. Always working, zero downtime. Integrations with every type of platform that you need in your business. Great for CrossFit Gyms/Affiliates. Amazing customer support that's super quick response time. We use this in my gym, CrossFit COMO since 2015!

Nachteile:

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

PushPress

Kommentare: I appreciate being able to manage the gym when I'm not there.
Keeping track of memberships and payments

Vorteile:

I like the ease of using it. Anytime I have an issue the crew is always quick to help and fix it. I appreciate the cost. I have a small affiliate and the cost is affordable​.

Nachteile:

I wish there was an app versus having to use the website. I would like to see ACH it has been promised for years with no follow-through. Cleaner landing page links During my busiest times I feel that my check-in process and the laptop​ is slow and it take a lot​ of time for it to load or it doesn't load and then I'm having people sign in on a piece of paper. This creates more work for me.

Awesome product, a few bugs

Kommentare: Overall, the software is great and does everything we need it to do. The support staff is amazingly helpful and friendly. If I could change one thing, it would be giving businesses control over the emailing to its members.

Vorteile:

This platform is super easy to use and understand. The apps and additional features are simple enough that we started taking advantage of them soon after we set up our membership billing side of things. Mainly, we use it for member billing, attendance and payroll tracking. But we've also begun to use the store and screens apps.

Nachteile:

I'm not a fan of the auto-emailing and how we don't have control over what goes to who and when. Especially during migration (but even after), members get tons of unnecessary emails and it's pretty obnoxious. We've also run into other miscellaneous bugs and they often take awhile to hunt down and fix. Seems like the software is very popular and with all of the new apps being tested, issues don't get resolved for several days, maybe even weeks. Maybe just a shortage of manpower?

Organized, efficient and growing!

Kommentare: Pushpress is too helpful of a software to skip. It's not worth your time trying to do it all yourself, when Pushpress is around!

Vorteile:

Love that the creators of the software are constantly improving, updating features, listening to what their clients need and evolving the software to suit. If you have a question they get back to you really fast. They feel really personable and attentive.

Nachteile:

Everything I've had suggestions on, they've listened to for future updates. They've already taken care of some of the suggestions. No complaints.

Push Press Review

Vorteile:

I like the ease of use. Having used multiple member management services, Push Press has been the easiest to navigate and learn.

Nachteile:

I wish there were more reporting features such as upcoming bills and upgrading memberships. As of now I need to delete a membership and then issue a new one. It would be easier to just have an upgrade feature.

Keeping it Simple

Vorteile:

Simple and and very easy to use. Customer support was super quick.

Nachteile:

Personal training tracking and scheduling and billing. There isn’t an easy way to use it for recurring clients because half my business is personal training and it doesn’t work well with this.

Consistently exceeds my expectations - Leaders in the Fitness industry

Kommentare: The developers of this platform are gym owners themselves, and it shows. This software helps from following up on leads, to forecasting sales and revenue- even payroll and keeping track of t-shirt inventory. Tech support is responsive and has provided clear solutions for anything I contact them about. If they asked me to marry the I'd say yes. ;)

Vorteile:

Intuitive, easy to use for both me and my members. Everything you need in one place.

Nachteile:

I would like to have less problems syncing devices with Check in-app. It unsynced a couple of times and it was a hassle to correct. But tech support was responsive each time.

Wouldn’t want to do business without it!

Kommentare: PP has been a game changer for us. From our early days of just using it to collect membership fees to now when we are far more involved with its capabilities, the customer service and integrations have bee phenomenal.

Vorteile:

I love how easy to use this software is to use and the customer service is top notch!! We utilize it for events, product sales, besides the overall membership management!

Nachteile:

No true cons that we have come across! Early on, it didn’t have as many integrations as it does now.

Thoughts on Push Press

Kommentare: The software is pretty consistent and I can certainly rely on it to get the job done

Vorteile:

I like that Push Press attempts to offer all the features a gym business would need

Nachteile:

I feel like because this software tries to do everything, it struggles to do any one thing particularly well

Best decision ever

Kommentare: We are seeing more traffic than ever due to the enhanced user experience. The days of paper waivers, emailing with drop-ins and potential members are long gone.

Vorteile:

This software has fully automated my CrossFit affiliate. We are able to do everything needed with it. It has transformed our retail point of sale which used to be a pain for members. We have been able to run better reports, setup events, and it integrates with all of our existing communication tools (slack, mail chimp, etc). Their customer service is fast and prompt to resolve any issues or problems you might have.

Nachteile:

The PushPress team is constantly updating to make the platform better so there can be some features that are not fully functional for very short periods of time. It has not been an issue for our day to day operations. My only suggestion would be a staff app so it isn’t just browser based for employees and managers. I’m sure this is in the pipeline.

Great service

Kommentare: Pushpress makes it easy to process all kinds of payments, keep track of memebers, track inventory and more.

Vorteile:

The customer service you get from PP is great. I truly feel like a value customer not just a easy payment. I get more help than i could ask for. They truly care about the success of their customers.

Nachteile:

Sometimes it can be a bit confusing to navigate but not really that bad. The signing of memebrship could be a little more involved but you can work around it.

Push Press allows me to spend more time coaching, and less time in front of a computer.

Vorteile:

Push Press saves me so much time and money. If I didn't use Push Press, I would have to hire another coach and a full time front desk / admin employee. Reps and the rest of the guys at Push Press are really on the ball when it comes to customer service and customer care. I can tell they really care about the success of my box and are ready and willing to help in any way possible. I will never leave Push Press because Push Press gets better every single day! The Push Press team is dedicated to being on the forefront of technology, integration, and simplicity.

Nachteile:

There is nothing to note. I have had no issues with Push Press. The software has never failed me and the support team is always ready to help.

Satisfied gym owner

Kommentare: Overall, I'm extremely satisfied with both my personal experience as well as the time return on customer service and consistency in which the development team turns around and builds new things.

Vorteile:

I really enjoy the ability to modify and use the features that mean the most to me while incorporating other software like SugarWOD or my website directly into it smoothly.

Nachteile:

There are some features that are underdeveloped, but they are quickly catching up to the standards of the software companies that have been around much longer than PushPress has.