Was ist Re:plain?
Live-chat service for a website where people respond 16 times faster. Receive your web-chat messages directly from a website through your preferred messaging app: WhatsApp, Facebook Messenger, and Telegram.
You will always be online, and you don't need to install any other applications. All settings of your live chat come from your messenger.
Wer verwendet Re:plain?
Re:plain perfectly fits for small teams.
Wo kann Re:plain bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Re:plain
- 2018 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Russland, Vereinigtes Königreich
Sprachen
Nicht vom Anbieter bereitgestellt
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Über den Anbieter
- Re:plain
- 2018 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Russland, Vereinigtes Königreich
Sprachen
Nicht vom Anbieter bereitgestellt
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Alternativen für Re:plain
Bewertungen über Re:plain
Andrew S.
Cool web-chat for small business
Kommentare: When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away!
Vorteile:
Replain is really easy to set up. No need to install something or getting an access to dashboard, I manage everything from my messenger. I know for sure our users like it, they understand that this is a simple and proven way to get a quick answer from us.
Nachteile:
Got all the features for my needs. Works really fast, there is not much bad to say.
Antwort von Re:plain
vor 2 Jahren
Thanks for leaving us this review Andrew! We're so happy to hear that your experience with Re:plain has been good. Thanks a lot!
Dina S.
In Betracht gezogene Alternativen:
Easy in use! Communicate with your customers right from your messenger
Kommentare: We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly.
Vorteile:
The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective.
Nachteile:
We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful.
Antwort von Re:plain
vor 2 Jahren
Hi, Dina! Thank you for the detailed and informative review. We are glad you find Re:Plain so effective for your project. Thanks for highlighting your favorite features. As for your point about answering customers from the CRM system, we are planning to implement it in the nearest future. Thanks!
Carlos R.
Social Web Chat
Kommentare: My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon.
Vorteile:
What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform.
Nachteile:
As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved.
Antwort von Re:plain
vor 2 Jahren
Hi, Carlos! Thanks for your review. You can easily operate several clients simultaneously selecting the addressee by clicking the pencil button. So, click the pencil button, write your message, and send it. We'll automatically remember your choice for 10 minutes. So you don't have to click on the pencil button every time. Saying about reading confirmation, absolutely all your messages are instantly delivered to your clients. Even if the client will return in a day or a week. By the way, you can see the client's online/offline status by clicking on the Info button. Let us know if you need help!
Ismaila G.
Businesses always online when owners are not!
Kommentare: Excellent. It makes lead capturing super easy.
Vorteile:
- 24hrs Business/Customers Support - Full details of the leads/clients are captured via online form. - You do not need to save leads/clients contact.
Nachteile:
There is need to be able to have more than one admin.
Antwort von Re:plain
vor 3 Monaten
Hi! Now you can add more admins simply go to any operator and assign him or her as second admin. This user will be able to control and change any settings except access to subscribtions or any other payments details.
Ankit G.
In Betracht gezogene Alternativen:
The Easiest Chat Widget
Kommentare:
It's been great for 2 reasons:
1. Easy to implement and use (messages come in social apps).
2. Cheap to use.
Vorteile:
Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it.
Nachteile:
So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image.
Antwort von Re:plain
vor 2 Jahren
Hi, Ankit! Thanks for taking the time to leave your review. It's great that after a trial period you joined Re:Plain! Thanks for your trust. Please note that you can customize your widget by setting your logo, company description, greeting, the color of your icon. Let us know if you need any help with that.
